Dick Hannah Dick Says Yes

Great 1st Time @ the Dealer! Many great things to say about the management and most of all, my Salesman Robert Muncaster! I visited this car dealership yesterday, with it being my Many great things to say about the management and most of all, my Salesman Robert Muncaster! I visited this car dealership yesterday, with it being my first time ever being brave enough to go try and talk to a car Salesman about my options! I will be the first to tell you, I'm that guy that drives around the lots because he doesn't want to be bothered by the Salesman who I always thought put themselves first before the customer. Not the case here AT ALL! Not only was I approved with what is honestly, terrible credit, I was treated like a valuable customer they genuinely had best interest for. I walked into Dick Says Yes knowing I only had a little cash, bad credit, but a very picky taste for the Dodge Charger I was so determined about getting. Robert greeted me with confidence, kept me busy while they ran some numbers for me, and was just as excited as me that I got approved for the car I had my eyes set on. Now the fun begins. Robert and I went on an excursion to the Van Mall location and spent a few hours walking around trying to manage my expensive taste. Ultimately, Robert busted his butt and convinced the (not so business-professional) folks at Volkswagon to let us take the Dodge Charger we had our eyes set on, Robert was so excited to get this car into my hands, and the hard work he put into getting it for me meant a lot. Although the ending numbers weren't what I felt comfortable walking out with, and I did not take the loan approval or the Charger we worked so hard to get our hands on - I can 100 percent say that when I am ready to finally make that move into a new car in a few months, I will ONLY be working with Robert Muncaster. He is young, motivated and GENUINE and he deserves it. Thank you Robert and also the rest of the Sales Managers that did their best to help me get approved for the car I wanted. I look forward to working with you all again in the future, and I will definitely recommend you to any friends or family that are looking to purchase a car under the same circumstance as myself. Also, thanks to Lawrence Ram and Natalie Smith for giving me the best customer service possible. More

FAST & FRIENDLY PROCESS This is the 2nd time I went back to this dealership for a car. Jim is friendly and takes care of everything for you. It can be a stressful process c This is the 2nd time I went back to this dealership for a car. Jim is friendly and takes care of everything for you. It can be a stressful process coming out of a bankruptcy but Jim made it easy. I will definitely be back to see him for my next car! More

1st time buyer I was doubting that I would qualify for a car I would actually love but I did and everyone was really polite and patient with me. Rob Chartier is the I was doubting that I would qualify for a car I would actually love but I did and everyone was really polite and patient with me. Rob Chartier is the best!!!! More

Great! as a first time buyer this I was pretty stressed out looking for a new car. Rob was great at explaining things and very helpful in finding me a car I as a first time buyer this I was pretty stressed out looking for a new car. Rob was great at explaining things and very helpful in finding me a car I love that I can afford. I really appreciated the help and the fact that I felt no pressure made it easy for me to make a decision I'm comfortable with. More

Great Experience at a Great, Friendly Dealership My family and I went in to buy a new car not really knowing what to expect. Lance Preston was the salesman that helped us from start to finish and was My family and I went in to buy a new car not really knowing what to expect. Lance Preston was the salesman that helped us from start to finish and was very friendly and patient with us, and our 2 year old daughter. I wanted something safe and reliable for my family and after he took the time to hear everything that we wanted and how much we could afford, he brought us an awesome vehicle. He made the whole experience a memorable and easy process. I know that anyone that I run into that is looking for a new car for their family I am definitely sending them here and referring them to Lance. More

Awesome Robert Muncaster exceeded our expectations. He knew what we wanted and found the perfect car for us. He also made our car buying experience fun! I wou Robert Muncaster exceeded our expectations. He knew what we wanted and found the perfect car for us. He also made our car buying experience fun! I would absolutely recommend him to a friend! Thanks again Robert! More

No complaints!! Fantastic experience overall! We were helped by Robert and his trainee Tony and they were super nice and energetic. Rock was working behind the scenes Fantastic experience overall! We were helped by Robert and his trainee Tony and they were super nice and energetic. Rock was working behind the scenes for us and worked out some major kinks for us. Really made the whole five hours fly by. Top notch salesmen, products, and customer service. Will definitely return for the second car!! More

Great experience Emily was a great sales associate i look forward to working with her again in the future. I would recommend this dealer to anyone I know looking for a Emily was a great sales associate i look forward to working with her again in the future. I would recommend this dealer to anyone I know looking for a new vehicle for themselves More

Pleasantly surprised We were expecting high pressure sales and were very pleasantly surprised by the experience. Lance Preston was great! We highly recommend going to se We were expecting high pressure sales and were very pleasantly surprised by the experience. Lance Preston was great! We highly recommend going to see him. More

Excellent experience working with Doug Kenaga. Doug systematically alleiviated the obstacles to get the car we wanted within the price rate range and acceptable interest rate. He and his team made Doug systematically alleiviated the obstacles to get the car we wanted within the price rate range and acceptable interest rate. He and his team made every effort to work with us and made the process go smoothly without frustration in a timely manner. More