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Dick Hannah Ford
Sandy, OR
450 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 450 reviews
January 27, 2026
I’ve had good experiences with Dick Hannah service departments at other locations, but my visit to the Sandy location was disappointing. Check-in felt rushed, with no timeline or cost estimate provide departments at other locations, but my visit to the Sandy location was disappointing. Check-in felt rushed, with no timeline or cost estimate provided. I specifically noted my F-150 was at 100k miles and asked for recommended maintenance, but no one explained what services were needed or reviewed options with me. What was described as a quick-service oil change took about 7.5 hours with no proactive communication. When service was complete, I was given a total to pay without any explanation of the work performed. I was also charged for wiper blades I was told would be complimentary (this was refunded, but only after spending additional time waiting). Finally, when I asked where my truck was parked, I was told “it’s out there” and had to search the lot using my key fob. Overall, the level of communication and care was lower than what I’ve consistently received at basic quick-service places like Jiffy Lube, which is not what I expect from a dealership More
by danieljbarton
Employees Worked With
N/a
December 13, 2025
They went out of their way to take care of me. If you are a skier and mountaineer, go talk to Jeff, he is one of us!. Andre works hard and makes sure to take care of the locals. If you are a skier and mountaineer, go talk to Jeff, he is one of us!. Andre works hard and makes sure to take care of the locals. More
by Millerjo4582
Employees Worked With
Jeff DeMerchant, Andre Chargois
October 26, 2025
I had a great experience purchasing a new truck from Chris Young at the dealership and all of the staff and Jake in the finance department was great too. Chris Young at the dealership and all of the staff and Jake in the finance department was great too. More
by grantg655
Employees Worked With
Chris Young, James Binder
October 23, 2025
TJ and Diego are always super helpful, provide quick service, and are understanding of my unique scheduling needs. They always provide excellent customer service, and I appreciate their flexibility. service, and are understanding of my unique scheduling needs. They always provide excellent customer service, and I appreciate their flexibility. More
by COG_Fleet
Employees Worked With
TJ Peffer, Diego
October 19, 2025
10/10 would definitely buy from them again! Tracie, Chris, Tony, and Cully went above and beyond! Love these folks! Tracie, Chris, Tony, and Cully went above and beyond! Love these folks! More
by devonphares
Employees Worked With
Chris, Cully, Tyler and all the Mikes!, Les Scofield, Dave Flom, James Binder, Cruz Yates, Michael Vargo, Jeff DeMerchant, Andre Chargois, Tracie Johnson, Kirsten Peacock, Jeremy Wood
October 13, 2025
excellent service in buying in buying car, made me very comfortable in testing car and answering my question during the purchase and afterwards. comfortable in testing car and answering my question during the purchase and afterwards. More
by dianebautista
Employees Worked With
Jake Jordan, Les Scofield
