
Dick Hannah Honda
Vancouver, WA
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Sue Heath is outstanding! I wouldn't go to anybody else to purchase a car from. I got my first car from her and she made it so stress free. And if I have any problems I know I can always count on her else to purchase a car from. I got my first car from her and she made it so stress free. And if I have any problems I know I can always count on her to help me out. :) Love ya Sue! More
I dropped off my car the night before my Service appt. and AJ Andrade was very thorough in discussing the list of to do's. He mentioned that with the car being available first thing in the morning for se and AJ Andrade was very thorough in discussing the list of to do's. He mentioned that with the car being available first thing in the morning for service, it should be done before noon. Next morning I received a comprehensive maintenance overview, including inspection, items completed and items ready for my approval. He called as a follow up to the email and we discussed what needed to be done. Items to do included transmission fluid and brake fluid replacement and replacement of serpentine belt. These items could have extended the completion time into mid-afternoon, but AJ said he will strive for completion by noon. I was very pleased when he sent an email and called me to inform me the car was ready for pick up well before noon. He contacted the shuttle driver to pick me up and I was driving my car home by noon. Car performed fantastically and looked great. Thanks AJ. More
I went to the dealership to "look" at cars. I had a couple in mind that I wanted and would fit my lifestyle. Lewis put them side by side for me to do a comparison which was VERY helpful. We wen had a couple in mind that I wanted and would fit my lifestyle. Lewis put them side by side for me to do a comparison which was VERY helpful. We went inside to do some negotiations and fincancing. I was very happy with the financing I received, and Lewis did a very good job in making me feel comfortable. The only thing I would say is I don't have the greatest credit, so I felt like I didn't have an opportunity to negotiate on the price AT ALL, and that I should be grateful for the deal i received (which I am). Overall a great experience, and I will buy from them again! More
We bought new tires and were informed of a rebate. An alignment was performed, which we expected. We asked for a thorough check-over of the vehicle, which has low mileage but big years, and that was don alignment was performed, which we expected. We asked for a thorough check-over of the vehicle, which has low mileage but big years, and that was done with a report that all was in good condition. Natalie Chambers did a good job of getting the work done and explaining it after it was done. The Loyalty Rewards program being extended to all our vehicles is a plus. More
Natalie helped my girlfriend before I bought a car through her. I have to say that the service and experience while working with her was astounding. Before buying the Volvo S60, Natalie had an array o through her. I have to say that the service and experience while working with her was astounding. Before buying the Volvo S60, Natalie had an array of used vehicles within my price range. She had worked so hard to find me something suitable, she had even driven to Kelso for a car I was interested in and had come in on her day off to help me find something. I was so happy after getting my car, I would recommend anyone to Natalie and the Dick Hannah Vancouver Auto Mall staff. When I think of "bending over backwards", I now think of Natalie. Thank you Natalie! -Alex, new owner of a 2005 Volvo S60 More
I gave Natalie Smith and Dick Hannah a 5 Star Rating all around. Natalie worked with me and what I could afford. She was very thorough and took me step by step through the car buying process. She was not around. Natalie worked with me and what I could afford. She was very thorough and took me step by step through the car buying process. She was not pushy at all! She made me feel comfortable and at ease with my purchase. If I were to recommend anyone buying a new or used car, I would most definitely recommend them to Natalie. She was so happy and eager to work for me! Unlike a lot of car places where they are just trying to earn a quick buck. Best Car Experience Ever!!! More
By far the best experience I have had with a car dealership. Jake was a rockstar and really worked with me and the banks to get me into a car I liked. Jake was very informative regarding the vehicl dealership. Jake was a rockstar and really worked with me and the banks to get me into a car I liked. Jake was very informative regarding the vehicles I liked, warranty coverage and explained the financing in easy to understand lingo :) Big Thank you to Dick Hannah Honda and especially to Jake Adams for such a hassle free car buying process. So happy you got me into that Lancer rather than the Fiesta. If your reading this review and in the market for a new vehicle, I highly recommend Dick Hannah Dealerships and you should absolutely ask to speak with Jake Adams :) Thanks Again! Jason M. More
Natalie was very helpful and friendly! She drove all the way to Longview to bring back the car I was interested in, and even offered to drive to Portland to pick up a different vehicle I was curious about. way to Longview to bring back the car I was interested in, and even offered to drive to Portland to pick up a different vehicle I was curious about. More
We stopped in to look at various sedans. Sue was wonderful! She took us under her wing and guided us first to the computer to see what was in stock and to get a feel for what we liked. She genuinely wonderful! She took us under her wing and guided us first to the computer to see what was in stock and to get a feel for what we liked. She genuinely listened and cared about our wants and needs in a new vehicle. She didn't push us into anything out of our price range and kept looking for something with low miles. Then she took us around the lots to look at vehicles we either liked or that she thought we would like. What a great experience. We couldn't recommend Sue enough. We loved her!!! Thank you from the bottom of our hearts. We LOVE our new VOLKSWAGEN PASSAT! More
The Service Writer/Rep who greeted me upon arrival was very prompt, friendly and courteous. I was there for an Express Service oil change, and I was on a very tight time schedule. Gary was very helpful an very prompt, friendly and courteous. I was there for an Express Service oil change, and I was on a very tight time schedule. Gary was very helpful and recommended the After-Service car wash also, but for which I was afraid I wouldn't have time. He said he would make sure to get it done and still be able to be finished in 45 minutes to an hour. About 30 minutes into the service he came out and reported that the mechanics had finished the oil change, but in the 20 point check of fluid levels, etc, they found that the transmission fluid was dark and recommended we drain and fill with new transmission fluid. Gary said that it would take another 30 minutes to get it done. I elected to go ahead, and my car was done with all the service AND the car wash in just a little over an hour. Very nice job on the car wash, too, by the way. Kudos to the wash crew, too. More