Dick Hannah Honda

Many years ago we bought a car from Dick Hannah and it was not a good experience. We said would never ever go to Dick Hannah ever again. Due to COVID-19 and my desire to stay close to home, I scheduled a test drive with Dick Hannah fully intending to buy somewhere else. Manny took me on the test drive. He was low pressure, knowledgeable, and he appeared trustworthy. I decided to give him a chance but was fully prepared to walk away at any moment. Manny made the whole experience painless, quick, and easy. He was upfront about things and didn’t pressure me to buy anything extra. He presented the options, but did not pressure me in any way. When I met with Noah in the finance department, he was the same way. My mind has been changed about Dick Hannah and we will definitely be back in the future. I am very happy with my purchase and the whole experience.

A week ago I went to the dealer to test drive an Accord. After 2 hours of negotiating I finally got the deal I wanted from the beginning. At that point I was so drained I walked away. I hate car shopping for the dreaded negotiating. This week I did some research on getting the windows tinted and Xpel protective film installed on my own to lower the car payment. Throughout this week I have gotten some what seem to be generic texts and e-mails asking what they could do and blah blah blah. I have responded to both the text messages and e-mails asking what my car payment would be with all extras removed with no response. Clearly Dick Hannah Honda is only interested in beating you down to the point of exhaustion and getting the deal done that day.

I visited the service department without an appointment and waited for a B1 service, replace oil, rotate tires and the basic Multi-Point Vehicle Inspection. Service attendant was pleasant enough and took time to identify all the items the specific service provided. After two hours the vehicle was ready with a disclaimer that two of the service items couldn't be performed for logical reasons. However, this was shared at the end of service wait. If there are known differences to what is explained to the customer, this should have definitely be shared when alternative plans or procedures could be discussed and/or employed. I felt the exit service was lacking many elements, explanations, assistance in locating the car, courtesy and information on repairs, in convincing me to be a return customer.

Curtis was excellent to work with. He was very knowledgeable and fair in every aspect of talking me through turning in my lease. I didn’t expect to walk out with a new car, and I definitely didn’t expect to walk out happy with solid deal!

We went to Dick Hannah with the intent to look at a vehicle that day and not purchase. We were approached by Richard and he not only listened to what we had in mind for a future purchase, he had all the answers to our questions. We were very comfortable with him and felt no pressure to purchase that day. After spending more time and test driving, we ended up buying two vehicles. That was a complete surprise to us and we couldn’t be more happy with our new vehicles.

I gave a review earlier but I have had problems with communication with Robert Stites. Shame on him for not keeping the line of communication open to us. I tried for several days to get him to return my phone calls with no response. We finally came in on when we brought the car in for service and spoke with, I believe it was Noah. He answered our question in 2 seconds. It was an important question to us but sadly took over a week to get a response. I give Robert a minus. Every other person we came in contact with at your dealership was very helpful but Robert. We are very disappointed in him.

Everyone was just great to work with. Never felt any pressure to buy. Used Honda was in great condition! Review from Arizona and we love driving it! Lots if comments! Great mileage too! Super comfortable on long drives as well as in the cities! On a 20 state, 5 month tour! Thank you Omar and the rest who made this a great experience! God bless!

I'd give 0 stars if I could. We negotiated a deal for a new CR-V by email and phone, making it clear in writing what we expected the deal to include. However, they did not honor the deal when we showed up to pick up the car, cashier's check in hand. They scotched a $30K deal over $350 in options. Very short-sighted. We walked on principle.

Scott was great, super friendly, not pushy, honest and knowledgeable. I would highly recommend dealing with him and this dealership. Many other dealerships and sales people tried to play games with me, wouldn’t negotiate or even price match other dealers. Not an issue here, all I did was show them a price I was quoted from another dealer and they matched it no questions. The lifetime powertrain warranty was the main reason for considering this dealership to begin with, but after having dealt with them I would have bought from them with out it. Great service, and much faster getting me out the door than I expected. I dealt with just about every Honda dealer in the pacific north west looking for my new car, this place was the best, and so was Scott. Couldn’t be happier with my experience with him.

I've now purchased two vehicles through Scott Doyle, and Scott Hegney in Finance. Both vehicles have very different purposes, and it's been a great process each time getting lined up with what I need. "The Scotts" are always responsive and respectful with my requests, and I intend to find them for each vehicle I purchase in the future. Thanks guys!