As with most, you go into a dealership, expecting a grind it out battle, to get the car of your dreams. The dear folks at Dick Hannah, specifically Nick Faust, and the very knowledgeable Benjamin (Ben) Holland. Proved to be class acts from the very beginning of the process, thru the delivery of our new Honda CR-V. The details, were simple, to the point, and where all laid out on the table, no funny business. If you are in the market for a new car, I highly advise you go see Ben Holland for a new vehicle. He has a great persona about him, and will make the experience a memorable one. You will not regret it.