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Dick Hannah Honda
Vancouver, WA
1,541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,541 reviews
February 22, 2014
Natalie helped my girlfriend before I bought a car through her. I have to say that the service and experience while working with her was astounding. Before buying the Volvo S60, Natalie had an array o through her. I have to say that the service and experience while working with her was astounding. Before buying the Volvo S60, Natalie had an array of used vehicles within my price range. She had worked so hard to find me something suitable, she had even driven to Kelso for a car I was interested in and had come in on her day off to help me find something. I was so happy after getting my car, I would recommend anyone to Natalie and the Dick Hannah Vancouver Auto Mall staff. When I think of "bending over backwards", I now think of Natalie. Thank you Natalie! -Alex, new owner of a 2005 Volvo S60 More
by araw
February 22, 2014
Natalie was very helpful and friendly! She drove all the way to Longview to bring back the car I was interested in, and even offered to drive to Portland to pick up a different vehicle I was curious about. way to Longview to bring back the car I was interested in, and even offered to drive to Portland to pick up a different vehicle I was curious about. More
by starrmoffet
February 21, 2014
I gave Natalie Smith and Dick Hannah a 5 Star Rating all around. Natalie worked with me and what I could afford. She was very thorough and took me step by step through the car buying process. She was not around. Natalie worked with me and what I could afford. She was very thorough and took me step by step through the car buying process. She was not pushy at all! She made me feel comfortable and at ease with my purchase. If I were to recommend anyone buying a new or used car, I would most definitely recommend them to Natalie. She was so happy and eager to work for me! Unlike a lot of car places where they are just trying to earn a quick buck. Best Car Experience Ever!!! More
by mxbabalicious
February 20, 2014
I always dread shopping for a new or used car, but our experience with Dick Hannah was easy and pleasant. After shopping online and finding a used Toyota Tacoma I was interested in, I traveled to Vancouve experience with Dick Hannah was easy and pleasant. After shopping online and finding a used Toyota Tacoma I was interested in, I traveled to Vancouver to see it. I was greeted by Lewis Williams and he told me the truck was in Longview, but he could have it for us in a few hours. Instead, I arranged to return with my spouse the next evening and Lewis met us at the agreed upon time (I later learned that this was his day off!). We drove the car and agreed to purchase it. Since Dick Hannah has a non-negotiable price (they call Best Price), there was no dickering on the price. The only question was on the trade-in (a 1993 Toy truck with 220,000 miles on it). The first offer Lewis presented surprised us because it was nearly $3,000 over the agreed upon price. They'd put on an expensive warranty and charged $299 for etching the windows for a security system. We objected strongly and told them we didn't want the warranty. When Lewis returned (they still use that silly salesman-goes-to-the-manager system), the $299 etching was still on the offer and they were offering a measly $250 for our trade-in. I told Lewis the trade-in had to double to make up for the etching we'd never asked for. However, when he returned, the sales price had increased by $300. He said they'd made a mistake on the price. Fortunately, I had the flyer from the internet showing the correct price. He returned (finally) with the correct offer and we signed off on it. It took only a short time to do the paperwork (we paid cash) and we were driving away in our new vehicle within a hour or so from the time we arrived. Amazing! Since buying the truck, Lewis has been very responsive about questions and concerns (missing tire jack, second key, etc.). He's always friendly and polite and we feel like he cares about providing customer service. Now if Dick Hannah would just stop with the pushy warranties and unrequested "extra" etching, they'd be 100% in our books. As it is, they're pretty darned close to that. More
by hasselbring
Employees Worked With
Lewis Williams
February 20, 2014
The Service Writer/Rep who greeted me upon arrival was very prompt, friendly and courteous. I was there for an Express Service oil change, and I was on a very tight time schedule. Gary was very helpful an very prompt, friendly and courteous. I was there for an Express Service oil change, and I was on a very tight time schedule. Gary was very helpful and recommended the After-Service car wash also, but for which I was afraid I wouldn't have time. He said he would make sure to get it done and still be able to be finished in 45 minutes to an hour. About 30 minutes into the service he came out and reported that the mechanics had finished the oil change, but in the 20 point check of fluid levels, etc, they found that the transmission fluid was dark and recommended we drain and fill with new transmission fluid. Gary said that it would take another 30 minutes to get it done. I elected to go ahead, and my car was done with all the service AND the car wash in just a little over an hour. Very nice job on the car wash, too, by the way. Kudos to the wash crew, too. More
by tonyholt4320
Employees Worked With
Gary Pouliot Jr.
February 18, 2014
Everyone was really nice. Jake was very friendly and told me everything I needed to know to get the best car. I left with my interest rate cut in half, cheaper insurance and a great car! told me everything I needed to know to get the best car. I left with my interest rate cut in half, cheaper insurance and a great car! More
by sonya.larson00
Employees Worked With
Jake Adams
February 16, 2014
Noah was great! The car that I came to look at wasn't what I thought it was. Noah found a car for me and had it brought down from Longview to me to test drive. He was able to work out the payments to whe what I thought it was. Noah found a car for me and had it brought down from Longview to me to test drive. He was able to work out the payments to where I wanted them. I will continue to come to Dick Hannah anytime I want to purchase a vehicle or need to have service done. More
by traciek
Employees Worked With
Noah Rodeman
February 14, 2014
Aundraya was very friendly and helpful. She kept in touch with us and went the extra mile to ensure we were satisfied. Our experience was great and we will be repeat customers! touch with us and went the extra mile to ensure we were satisfied. Our experience was great and we will be repeat customers! More
by Kimmf
Employees Worked With
Aundraya Gonzales
February 13, 2014
Cannot say enough good things about Aundraya AND the Dealership. Had a couple problems, as usually happens with major purchases, however Aundraya kept me in loop on what was going on at her end. She w Dealership. Had a couple problems, as usually happens with major purchases, however Aundraya kept me in loop on what was going on at her end. She was true to her word as was the dealership. She treated me like a VIP customer. It felt good. I actually enjoyed buying my Honda. For all that are reading my review, when was the last time you were treated like VIP - anywhere? For me, this type of VIP treatment occurs once every 6 or 8 years in life. Aundraya and the Honda Hanna Dealership is AWESOME. More
by JohnAndRenee
Employees Worked With
Aundraya Gonzales, Aundraya Gonzales
February 10, 2014
It was a pleasant and efficient car buying experience. We were given a fair trade in value and felt like we got the best deal around. We had two little kids with us and Brandon did a great job at being e We were given a fair trade in value and felt like we got the best deal around. We had two little kids with us and Brandon did a great job at being efficient and sensitive to the fact that our kids would only make it so long, so he hustled the process as much as he could. All in all we would return to Dick Hannah to buy again! More
by JoshRoberts
