Dick Hannah Honda

After purchase I realized the actual cost of the vehicle was not as presented to me during purchase negotiations. After posting feedback I was contacted by the salesman, his supervisor and a customer servi was not as presented to me during purchase negotiations. After posting feedback I was contacted by the salesman, his supervisor and a customer service professional. They have taken steps to rectify the disagreement. More

I usually dread the car buying experience. Kelly was a refreshing change and great to work with. We weren't sure what to buy and she did not pressure. She was very patient. While we did not purchase a refreshing change and great to work with. We weren't sure what to buy and she did not pressure. She was very patient. While we did not purchase a new vehicle, we will be sure that whatever we buy is through Dick Hannah Honda and specifically use Kelly. More

Judy Gomez was fantastic, Dick Hannah Honda is a great place to go. Better keep Judy around. Milton was VERY helpful. We will be back. Thank you for all the help! We will recommend Dick Hannah Honda to fr place to go. Better keep Judy around. Milton was VERY helpful. We will be back. Thank you for all the help! We will recommend Dick Hannah Honda to friends and family. Judy spent time with us and made sure everything was clear and answered andy and all questions we had. - Katrina More

I wanted to praise Dick Hannah Honda through the quick response, courtesy, professianalism and ease that sales person Judy Gomez offered to us. We had responded to a listing on a Honda RidgeLine pickup ab response, courtesy, professianalism and ease that sales person Judy Gomez offered to us. We had responded to a listing on a Honda RidgeLine pickup about 10:30 at night. I really did not even expect a response as we live so far from Vancouver in southern Oregon nearly on the California State Line. Judy responded early the next morning and I was pleased the vehicle I was interested in was still in stock. I had been searching for a used RidgeLine in excellent shape at a reasonable price. The one found at Dick Hannah Honda was far beyond my expectations and beat everything found from south of the SanFransisco Bay area to Seattle. When Judy responded, she was more than accomodating and needless to say, I jumped in the car and drove near six hours to get to the Dealership at almost closing time. Judy, unbelievingly, not only started the deal but finished after the business was closed. I drove to Vancouver, closed, drove off with the vehicle of our dreams and returned to Klamath Falls, Oregon on the same date. I have never received this type of treatment from any dealership throughout the years and left tellling everybody this was unbelievably an awesome experience. I am used to going into a dealership and hours later walking out feeling drained with a migraine. All I can say is that I will remember this treatment for years to come and will encourage all my friends to go to Dick Hannah in Vancouver, Washington. Hats off to Judy Gomez. She made it worth while. She made me feel like she was there to put me into what I needed at the best possible price and without pain or migraine. Jesse Haskins-Klamath Falls, Oregon. More

I bought a used car. They recognized items that needed to be fixed and proactively offered to fix them, i.e. the DVD player was stuck on loading. Even after the sale, when an they discovered XM was not to be fixed and proactively offered to fix them, i.e. the DVD player was stuck on loading. Even after the sale, when an they discovered XM was not functional, they fixed it AFTER the sale. Never felt "jumped on" or targeted as I have been at other car dealerships Always upfront and honest about the condition of the used car, financing, etc... Never had any pressure applied at any time Concerned with my needs and making sure they were fulfilled I have been in sales / marketing / corp sales training for 15 years, so I am usually pretty critical when it comes to my personal sales experience. I can honestly say that Scott Doyle and his team at the Vancouver Dick Hannah Honda dealership were extremely professional and has a culture that is oriented customer needs oriented vs "get the sale" focus. They also offer many other little perks that made the experience even better, i.e. free WiFi so I was able to work while I waited for them to repair the DVD player. Their used car lifetime benefits include lifetime tire replacement. Again, Scott Doyle always made me and my family feel welcome, able to openly express any possible concerns or alternative options, and comfortable during each stage of the buying process. More

When I came to Dick Hannah I did not know what car would best suit my needs. Mr. Doyle was very helpful in finding my new CR-V. He was very helpful in explaining all the features of the car, taking his time best suit my needs. Mr. Doyle was very helpful in finding my new CR-V. He was very helpful in explaining all the features of the car, taking his time with me and helping me understand all the finance options available to me. He was very caring and professional while I dealt with him. The dealership gave me a wonderful deal on my new CR-V and it is BY FAR the best car transaction I have had! I will be back again and recommend Mr. Doyle anyone wanting a far and honest salesman! Judy Harlock More

This was the most agonizing, drawn out, and unnecessarily complicated vehicle purchase I have ever made. I will never use this dealership again, and will warn others about the poor customer service, lengthy complicated vehicle purchase I have ever made. I will never use this dealership again, and will warn others about the poor customer service, lengthy delays, and total lack of follow up I experienced here. They are very sweet and eager to please until you sign the agreement, then they couldn't care less about you. I secured my own financing through Capital One and was given a list of approved used car dealers who had the cars I was interested in. Dick Hannah was offering a 2008 Dodge Avenger in the color I wanted so I figured the no-hassle, pre-approved financing would make this quick and painless. I got a call from a sales consultant, Mirela, offering a test drive the same day I was approved. I explained that I was waiting for the check to arrive in a couple of days, but she said I should come see it sooner in case it was sold before I got there. I went the next day for a test drive and really liked the car, so Mirela said that we could do the paperwork and, since I was preapproved, I might even be able to take it that day. It turned out that they needed the check first. Not a problem. Three days later, the check came. I had the purchase agreement and other information necessary to insure the car so I swapped it with my '95 Pontiac, which I sold right away. I got a ride over to the dealership, planning to drive away in my new car after signing a couple of final forms. Half an hour later a sales manager, Saeed, tells me that they have had problems with these Capital One checks in the past, and that I will have to wait three or four days for the check to be cleared. I explained that this was information I could have used when I first mentioned the check and that now I would have to rent a car for a few days, not to mention I was paying for full coverage on a car that I wasn't driving. He apologized and took $463 off the price to compensate for my rental. Mirela also agreed to deliver the car to me at home as soon as everything was approved. After being told I could take the car when I brought in the check, it was a big letdown to have to wait again. Capital One Blank Checks have three things they need from the dealership: faxes of the filled out check, the buyer's order, and the vehicle "book out" sheet ( listing options and specs so they can make sure the loan does not exceed 110% of the actual value of the car). Once they receive these documents, they will authorize the check within 24 hours. Apparently the people at Dick Hannah can't even do this. The following Monday, I called Capital One to make sure there were no delays in their approval, and was told that they had not received any documents from the dealer. I called my sales consultant, Mirela, and asked her to make sure the documents were faxed ASAP. The next day I called Capital One again, and this time I was told that they only got the buyer's order and were waiting on the other documents. The dealership had made me copies of the check so I sent that in myself. I left a voice message for the unavailable sales staff, as well as wrote an email to their website's "contact us" address, neither of which was responded to. On Wednesday I called the dealership again, and this time got a hold of Saeed who said he had talked to Capital One and had to adjust the price and needed my signature on the edited check. It seems they had to drop the price another $389 to satisfy the 110% Loan to Value requirement. I went in and initialed the changes, got the new purchase agreement, and asked if I could wait for them to get the approval and take the car. I was told that this wouldn't happen today so I went back home, realizing that their "previous problems" with the checks were from the dealership, not Capital One. The next morning I called Capital One yet again only to find that the check had been approved the previous afternoon. When I tried to reach Mirela or Saeed, they were in a sales training session, so I left my number again and waited for the call back. It never came. I called again in the afternoon, again leaving my number for a return call. At four in the afternoon I get a call back. Apparently now they are waiting for the check to actually clear the bank. When I asked Saeed if he really thought that Capital One would bounce a check after giving them clearance to deposit it, he actually said he wanted to be sure first, and that IF the check cleared tomorrow, I could get the car. Shakespeare once wrote that "Suspicion always haunts the guilty mind", and I couldn't help but to wonder what atrocities the Dick Hannah dealership has committed to warrant suspicion for one of the few consumer-minded banks around. I think that these hucksters would have preferred to arrange my financing themselves (something I did with them 2 years ago and got stuck with a 23.99% loan. This time I found my own financing at 6.71%, quite a difference!). If they had been upfront about the delays when I first talked with them on the phone, or when I test drove the car, or when I was filling out the paperwork, or even before I left that first day, I may have not felt so misled by them. If they had immediately faxed over the paperwork to expedite the process, I would have been more patient. If they bothered to return my calls or respond to my email, I would have been more understanding of their concerns. They showed me none of these courtesies and have lost a repeat customer. Hopefully my enjoyment of the car will not be tainted by the frustrating experience of acquiring it. I will never buy from any of the Dick Hannah dealerships again and I will urge Capital One to drop them from their list of approved dealers. More

Recently I was forced to buy a new car. I ended up at Recently I was forced to buy a new car. I ended up at Dick Hannah Honda branch in Vancouver, WA. Dreading the entire thing I was hooked up with Saee Recently I was forced to buy a new car. I ended up at Dick Hannah Honda branch in Vancouver, WA. Dreading the entire thing I was hooked up with Saeed Anwar. He was awesome to work with and helped me through the entire process. I highly recommend him. More

Hello, I recently purchased a "new" 2010 Honda CR-V Hello, I recently purchased a "new" 2010 Honda CR-V EXL from Dick Hannah Honda in Vancouver. My previous car was a 1998 Honda Accord, and I loved Hello, I recently purchased a "new" 2010 Honda CR-V EXL from Dick Hannah Honda in Vancouver. My previous car was a 1998 Honda Accord, and I loved it. I'm definitely a Honda believer!!!! Scott Doyle, the guy I worked with at the Honda dealership, was absolutely wonderful. He was quick to respond to my request for an Internet Quote, and he was always available to answer my questions. I have to be honest, I was a little anxious about the buying process. I hadn't purchased a car in 12 years, and I didn't want to waste time that I didn't have. Scott truly helped to streamline the process. I would highly recommend this deadlership and, particularly Scott Doyle, to others. Scott was great to work with, and I LOVE MY NEW CR-V. I couldn't be happier. Thank you, Cindy More

Started with Mary emailing questions and bought from Matt. Both were extremely helpful and patient with me. They both went overboard with helping me find the CR_V I wanted at the price I wanted to pa Matt. Both were extremely helpful and patient with me. They both went overboard with helping me find the CR_V I wanted at the price I wanted to pay. Even the "big wig" sales guy was low pressure and helpful. He even helped after the sale with finding how to hook up my daughter's ipod in the car (very cool!) Matt drove Hondas and really knew the vechiles. It is comforting to know that person you are buying the car from, drives the same brand! If you are looking for a safe and reliable car, get a Honda. If you are looking for knowledgable and fun salespeople, start with Mary and Matt! More