Dick Hannah Honda

I always feel that I am treated professionally when I go in for service. Wait time estimates are pretty right on (often the car is ready sooner than anticipated. I have never been disappointed with my ser in for service. Wait time estimates are pretty right on (often the car is ready sooner than anticipated. I have never been disappointed with my service. Most important, I appreciate what I feel is honesty and the not taking advantage of me as a woman by suggesting additional unnecessary repairs. I only rated price as good because there is no car dealer that doesn't cost a lot, but I do feel that Dick Hannah Honda is on the more reasonable side. My only complaint is the horrible television programs in the waiting room but I guess you have to appeal to the masses. More

I was looking at a 2008 Used Volvo V70 that Dick Hannah had advertised online. I had a couple questions about the car so I contacted the dealer via their website for more information. I received an email had advertised online. I had a couple questions about the car so I contacted the dealer via their website for more information. I received an email from Scott asking if I had received the information I requested. No information was ever received. I decided to set up an appointment on a Sunday to go in because I was very interested in the car. Scott was with another customer during our appointment so we were passed off to another associate. He was nice for the most part and the test drive went well, but I still wanted to think it over. On Monday my husband received an email from the dealership stating that someone else was taking it for a test drive and was "he" still interested. "I" submitted the initial inquiry and "I" was going to be buying the car. I have no idea how they even found his email address. I was a bit miffed, but still somewhat interested in the car so on Tuesday I decided to call back. The car was loaned out to someone who most likely would be purchasing it Friday morning, but they would let me know one way or another that morning. When Friday morning arrived I checked their website and saw that the car was no longer listed, so I assumed it was sold. I didn't hear from the dealership at all and chalked it up to poor customer service. At 5:30 I got a call from the dealership asking me if my husband was around. He wasn't but they thought that I might be able to answer their question. They wanted to know if "he" was still interested in the V70, I said yes, but asked if it was available since it was no longer listed. Oh, I was right, it was sold, would he be interested in a CRV? No. Over that week I had received ~10 generic emails from the dealership trying to lure me in for a test drive or answer questions about anything. They have serious issues with linking a request a customer made about a car and tracking that customer through the system. I also was surprised with how I was treated versus my husband when Dick Hannah has commercials professing to treat women well. I ended up buying a new Toyota Venza from Beaverton Toyota. More

I have purchased many vehicles over the last 40 years and for the first time I meet an Automotive Sales person I (my wife agreed with me on this one) liked. Scott was in tune with what we were looking for, a for the first time I meet an Automotive Sales person I (my wife agreed with me on this one) liked. Scott was in tune with what we were looking for, always asking the correct questions, always keep us the customer first (how about that for a different approach). Scott was very considering, never pushing for the sale. If you choose this dealership PLEASE ask for Scott D. = GREAT = Working for Customer Satisfaction ! ! ! More

I was attempting to purchase a new Honda Odyssey under the Cash for clunkers program. They were contacted Monday morning and they said they would get right back to me with the availablity. Nothing heard the Cash for clunkers program. They were contacted Monday morning and they said they would get right back to me with the availablity. Nothing heard all day so I called at 5:30 P.M. and was told that he hadn't had a chance to get to it but would be on it first thing in the morning. Tuesday, no call so I called right after lunch....was told that he would get right on it and get back with me within 30 minutes. 4 hours later no call, called him and was told his associates would work on it since he was off the next two days and that he would be in contact early Friday morining to finish up. No contact by Friday at 3:30 P.M. I called one last time and he was busy with clients and it would be awhile before they could get with me....I told them not to bother since they had run me out of time for the CARS program. Not told the truth once in 5 days...very unethical business behavior which coincides with what I was told about this dealership from several friends but I don't like to condemn people on rumors....I should have listened. More

This is an email I wrote earlier today to the people at Dick Hannah and pretty much sums up the experience: Last week my fiance and I had both talked with you about purchasing a 2009 base model honda fi Dick Hannah and pretty much sums up the experience: Last week my fiance and I had both talked with you about purchasing a 2009 base model honda fit as part of the cash for clunkers program. Before we came into the dealership we confirmed with Adam that you would match our price quote from another dealership in Portland for the MSRP price after delivery fees. We had family drive 5 hours from Baker City to make the transaction there with you but when we arrived at the dealership a woman would not honor the price we had agreed upon hours earlier. We also had an online quote from your own dealership for $17,100 and were willing to pay that. She first agreed and took the paperwork to another office, then returned and said the price we needed to work with was $18,000 - for a BASE MODEL FIT. which is nearly $500 more than the price of an automatic Sport model. Maybe if Adam had been there it would have worked out differently. Needless to say our parents' 5 hour drive was for nothing and we did not do business with you. Instead we went to a dealership and purchased a new Sport Model automatic for $17,500, no hassle, no price hiking, just fair and courteous service. Not only will we NEVER purchase a car from you, but I will also be letting all of our friends, family and online community know via review sites of the horrible experience we had with you, Dick Hannah Honda. Most Sincerely, Emily More

Whitney Cooper was a great help to me at Dick Hannah. I felt like I was taken care of from start to finish which was nice for a change.. She really is making her managers proud. She was kind and helpful an felt like I was taken care of from start to finish which was nice for a change.. She really is making her managers proud. She was kind and helpful and a Coug to boot! Thanks Whitney! David Day More

Working with Kevin at Dick Hannah was pretty painless. He is a pleasant man and interesting to talk to. Buying a car shouldn't be an long ordeal and Kevin did everything he could to keep the process movi He is a pleasant man and interesting to talk to. Buying a car shouldn't be an long ordeal and Kevin did everything he could to keep the process moving along. I think previewing the vehicles on-line made it even easier. Let's hear it for progress. More

I was very happy with the customer service that I got from Honda overall. The sales person, SAEED, answered all my questions with patience, gave me options, and expailend all the features of the cars th from Honda overall. The sales person, SAEED, answered all my questions with patience, gave me options, and expailend all the features of the cars thoroughly. I was very impressed. He was very understanding about my concerns. Saeed made me think one more time that there are really very honest sales people out there. Eveybody in that dealership that I talked greeted me with smile and they were very friendly. I appreciate the time that SAEED and the finance department spent me. TQ and way to go Saeed and the team in the dealership. I will recommend you guys to my people. I`m very happy with my new car. P. AKHTAR More

I bought a car from Dick Hannah Honda January 2009. The battery died 3 times in the first month I owned the car and 2 out of 3 of those incidents Hannah’s “roadside assistance" failed to respond within 2 h battery died 3 times in the first month I owned the car and 2 out of 3 of those incidents Hannah’s “roadside assistance" failed to respond within 2 hours so, I had to call my sons to rescue me. I brought the car to Hannah service center at the scheduled 10:00 AM appointment for a new battery, by 4:00 PM that same day the service was still not done and in addition I was told the warranty does not apply to the battery, "Neither the mfg warranty or the $2,700.00 extended warranty I purchased in addition." Dick Hannah Honda Service Manager refused -yes, refused to honor either warranties and did not even have the integrity to speak to me face-to-face. I more than adequately voiced my frustrations and asked the girls at the service counter to return my keys to me. Neither of the girls claimed to know where my keys were and refused to try to find them for me. 30 minutes later; 6.5 hours of my Saturday and a 36 month battery, plus service cost me $250.00. AutoZone = 36 month battery plus labor $80.00 After feeling a complete fool for trusting the "Dick Hannah" name and being ridiculously ripped-off for a warranty that apparently only applies to new "tires for life" -I needed the oil changed. Skeptical and praying for God's covering from further dishonest business, God made his way and blessed me with an honest young man who did the oil change in two hours and only charged me for an oil change (ironic). The man's name is Adam Baker. I wish Dick Hannah could be as selective in future employee selections. Great job Adam! Continue to be a good example of an honest day’s work. You will always be able to look into your little girls eyes with pride in knowing you provider for her with integrity despite your current employer’s business ethics. More

Over all, this was the best car-buying experience I've had. Paul Dicker is the complete antithesis of a "car salesman". He is attentive, concerned and offers no pressure to the customer. All of our questi had. Paul Dicker is the complete antithesis of a "car salesman". He is attentive, concerned and offers no pressure to the customer. All of our questions were answered in a courteous and polite manner. I really cannot say enough about Paul, he's is a professional. The dealership personnel, other than Paul, were equally customer oriented. From begining to end, a very positive experience. More