Dick Hannah Honda

Very manipulative, dishonest, and do not respect their customers' time. I paid full price for a new vehicle and was sold a vehicle that did not work. I had to fight with the dealer for two months to fin customers' time. I paid full price for a new vehicle and was sold a vehicle that did not work. I had to fight with the dealer for two months to finally get a working vehicle, which is what I'd already paid for in the beginning. When they finally got a working vehicle ready for me, they tried to charge me more money for it. I was mislead many times by several employees (Milton was the worst. Billy was second worst. Watch out for those guys in the corner office.). I'll never spend another dollar at Dick Hannah. I am so disgusted with how poorly they treat customers. The staff is SUPER friendly before you spend any money. Once I dropped off the check, the best they could do for me is shrug and tell me they how sorry they were. I didn't need apologies. I needed a vehicle. That's why I paid for one. They try to get you to come into the dealership, then they try to wear you down over the hours. They make A LOT of promises, then change the plan at the last minute to benefit themselves. More

I cannot say enough about our sales man Jose! He was kind, honest and knowledgeable about the cars. Manuel helped us with numbers and was very knowledgeable and helpful. He did try and sell us on all th kind, honest and knowledgeable about the cars. Manuel helped us with numbers and was very knowledgeable and helpful. He did try and sell us on all the warrantees and such but when we said “no thank you” that was it. We had a wonderful time at the dealership and everyone was really friendly. More

Marissa was very thorough with explaining all the details of the car and helping us set up the electronics. Overall we were happy with the process. As usual it still takes way too long to buy a car. Please f of the car and helping us set up the electronics. Overall we were happy with the process. As usual it still takes way too long to buy a car. Please for the love of God allow all dealerships to use technology like IPads. More

Terrible service! We had made an appointment to test drive a couple of cars. Sales guy wouldn't let us test drive until we were ready to pull the trigger. How do you expect a customer to commit before drive a couple of cars. Sales guy wouldn't let us test drive until we were ready to pull the trigger. How do you expect a customer to commit before looking at anything? Stay AWAY!!!! Would rate a 0 but not an option. More

I have a pending deal - everybody from square one has known what is going on the entire time and after days of dragging me through conversation after conversation we reach a deal. I’m scheduled the next known what is going on the entire time and after days of dragging me through conversation after conversation we reach a deal. I’m scheduled the next morning to come into the dealership to “finalize” paperwork. We sat there for 45 minutes while they fumbled around with my trade in title which they knew from the beginning would not be deliverable for up to two weeks. After repeatedly telling them that I attempted to get it myself, I was forced to drive over to the Vancouver licensing office with Luis and have them at the counter tell him to his face. When going back to the dealership Louise tells me that everything is approved and good and he’s just talking to the manager. 35 to 40 minutes later comes out with sorry we have to wait until next week because of that title thing. The same title thing that everybody knew from the very beginning and I have multiple messages about stressing that it will not be a problem. The wait for a title when purchasing form a financial institution is often longer and they do it all the time. Super dissatisfied. I can’t wait to see what happens next week I had to juggle my two less than four year old kids for over two hours, and bring them home screaming out of sadness. We live an hour away so add the drive time and the gas today has been an awful awful day. —————— UPDATE: After stringing us along all that time running our credit and all of the headaches, anger, and literal rage that I experienced, they sold our van out from under us, this being after I offered to take my trade in off the table and pay the cash difference. I hate these people. I cannot wait to share this experience with everyone I know, and update those who have been following our story. Thanks for nothing Luis! More

As with most, you go into a dealership, expecting a grind it out battle, to get the car of your dreams. The dear folks at Dick Hannah, specifically Nick Faust, and the very knowledgeable Benjamin (Ben) Holla it out battle, to get the car of your dreams. The dear folks at Dick Hannah, specifically Nick Faust, and the very knowledgeable Benjamin (Ben) Holland. Proved to be class acts from the very beginning of the process, thru the delivery of our new Honda CR-V. The details, were simple, to the point, and where all laid out on the table, no funny business. If you are in the market for a new car, I highly advise you go see Ben Holland for a new vehicle. He has a great persona about him, and will make the experience a memorable one. You will not regret it. More

Went in and said NO GAMES just give me bottom line price for Passport and offered me 51K for the car!!!! MSRP is about 42K. Tried to take advantage even after my multiple comments that I dont want games for Passport and offered me 51K for the car!!!! MSRP is about 42K. Tried to take advantage even after my multiple comments that I dont want games!!! Salesman I spoke to on phone did not even acknowledge my presence. More

I will never buy another Honda again. I will also never buy a car from Dick Hannah ever again. 5th time the car is going in the shop in two years because of carbon in the engine. I bought this car new. I p buy a car from Dick Hannah ever again. 5th time the car is going in the shop in two years because of carbon in the engine. I bought this car new. I put good gas in it and had it flushed when I had the last oil changed. $180 each flush and still all the warning lights came on and backfiring. More

Alec and Waldo were helpful in processing our new Honda CRV Hybrid. Waldo was very through in showing us all the features of the car. CRV Hybrid. Waldo was very through in showing us all the features of the car. More

Great team it was a pleasure working with them they made the process very enjoyable. i would totally refer them to a friend or family, the process very enjoyable. i would totally refer them to a friend or family, More