Back

Dick Hannah Honda

Vancouver, WA

4.5
1,439 Reviews

3321 NE Auto Mall Dr

Vancouver, WA

98662

Directions

By Type

Showing 1,439 reviews

November 08, 2022

My sons first purchase of a car and they sneak in a 5 k service plan without saying that is what they are doing. I can’t even believe this is legal. “Believe in Nice” believe we will take advantage of yo More

by Ryan T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alec Torres
Nov 10, 2022 -

Dick Hannah Honda responded

We are very sorry to see this, Ryan. We take great pride in being open and transparent with our customers and are truly sorry you felt that was not the case. After reviewing all the paperwork, we did find everything was fully documented, disclosed, and signed for at the time you and your son were here. We would love the opportunity to invite you and your son back in to review the paperwork he completed as well as offer him the chance to cancel the warranty if he no longer sees the value in it. We never want a customer to feel we snuck anything past them as we want you and your son to choose us not only this time, but for all your future vehicle needs. Please have your son stop by, or call Billy Joseph at 360-944-3346 and we will assist him. Thank you

October 28, 2022

Contacted service dept. via live chat. Asked for a quote for starter and timing chain on my 2016 Honda Accord. I was told the service dept. would email me with a quote. Bott More

by Sccarter576
Recommend Dealer
No
Employees Worked With
Live chat don’t know name
Nov 02, 2022 -

Dick Hannah Honda responded

We are so very sorry to hear this. We appreciate you sharing your experience though, as we will ensure this is addressed with our team. Our Service Director has tried to call to apologize personally and can be reached directly at 360-944-3310

October 16, 2022

Scotty was super helpful and sweet, awesome guy. Was super kind and definitely helped us explore our options. We are very happy with what we ended up with and would highly recommend everyone to come More

by nguyen.jessica5213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hiltz
Oct 19, 2022 -

Dick Hannah Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Honda! If you have any further questions, please give us a call. We're always happy to help!

September 30, 2022

Overly satisfied with my purchase. Not only was it a good experience but I actually felt comfortable the whole time. Never did I feel pushed to make a decision I would regret, nor that More

by Jenevah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hiltz, Manuel Arellano
Oct 04, 2022 -

Dick Hannah Honda responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Dick Hannah Honda. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 30, 2022

Such a wonderful experience in this dealership. From the moment I got there, all my questions were answered and all my needs were fulfilled. Never did I feel pushed to make a decision I would regre More

by Hilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hiltz, Manuel Arellano
Oct 04, 2022 -

Dick Hannah Honda responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 30, 2022

Scotty and Manny were so wonderful. 100000% recommend. They listened to us made sure we were happy with everything. No matter how many times we repeated our worries, they made sure to l More

by Jenevah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hiltz, Manuel Arellano
Oct 04, 2022 -

Dick Hannah Honda responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Honda! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

September 24, 2022

Scotty was amazing! Honest, very transparent, and spent a lot of time finding us just the right car. He listened to our needs and concerns and didn’t try to oversell u More

by amelecocq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hiltz
Sep 27, 2022 -

Dick Hannah Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to Scott here at Dick Hannah Honda! Feel free to reach out to us if you need anything. Have a wonderful day.

September 15, 2022

This is my second purchase from Scott Hiltz. He has made it very easy to purchase all my cars. I would recommend him to anyone More

by Kiyoeyang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hiltz
Sep 17, 2022 -

Dick Hannah Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Honda! Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2022

I went in to trade in my Camry for a new accord. Was approached by scott hiltz. By far the best experience I have ever had buying a car. Walked me along all the steps and made sure I was well inform More

by Dylan gorman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hiltz, Alec Torres
Aug 22, 2022 -

Dick Hannah Honda responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

August 15, 2022

Clean and nice. Very professional and kind. Quick to help us and find what we were looking for. More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hiltz
Aug 19, 2022 -

Dick Hannah Honda responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!