Dick Hannah Volkswagen

Great service and great car selection. We did not feel pressured and were given a lot of options We did not feel pressured and were given a lot of options More

Saw a used (CPO) EV on their website and went in and purchased same day. High-pressure sell to buy into the expanded aesthetic coverage packages that, on second thought, I am likely to cancel. Financing purchased same day. High-pressure sell to buy into the expanded aesthetic coverage packages that, on second thought, I am likely to cancel. Financing process was easy/straightforward. True to the motto the people I met there were nice. And I do like the car that I bought and know I got a good deal considering its upgrades. Most disappointing and somewhat unforgivable thing, however, is that the previous owner of the car is still registered as the primary user and I have been unable to remove their account, uninstall their preferences, or update the car even to the current time zone. (The "clean swipe" should have been part of the thorough 100-point inspection process so it makes me wonder what else was missed...) I am having to make a second trip back to the dealer to get the car serviced and fully transferred over to me. (Good thing I'm not buying gas anymore LOL.) I get that I am driving a computer on wheels but a hard reset seems like one of the easiest things to do for your customers before you send them home with a new-to-them vehicle. I will think about updating this review once everything's been taken care of. More

Nicholas described the car perfectly. Process was easy to purchase and no pressure. Easy easy Process was easy to purchase and no pressure. Easy easy More

As a Tiguan owner was looking to upgrade but didn’t want the pressure of the sales person hounding me just to look. Went to Dick Hannah in Vancouver and met up with Jake. He met up with us to check out thin the pressure of the sales person hounding me just to look. Went to Dick Hannah in Vancouver and met up with Jake. He met up with us to check out things. Helped show us the vehicle I was interested in. Super friendly but low pressure. Test drove the vehicle and worked with us in the process. Anyways the whole team did a great job, friendly, courteous, and a great experience overall. Thank you Jake, Mike and Sam for a great experience. More

We enjoyed our salesperson, Nicholas. He was very informative on our test drive and explained a lot of the features on the car we were interested in purchasing, a VW Tiguan. He followed u He was very informative on our test drive and explained a lot of the features on the car we were interested in purchasing, a VW Tiguan. He followed up with us during our time at the dealership to make sure we were comfortable. More

Isaac and Nick were such a dream to work with! They were both so helpful and attentive to what we were looking for in a vehicle. They were transparent with costs and what qualities to look for in They were both so helpful and attentive to what we were looking for in a vehicle. They were transparent with costs and what qualities to look for in a car, genuinely putting safety and peace of mind first in what features to include. Isaac and Nick were both knowledgeable, professional, and kind. They made the buying process stress free and made our first experience purchasing a vehicle a great one! If you’re looking to purchase a car with a great dealership and great people, look no further because Dick Hannah VW is THE place to go! More

I had been shopping for a new EV for quite a while, drove several models and didn’t find the right one. Happened to go into Volkswagen on a whim and ended up being surprised and finding what I wanted. Everyo several models and didn’t find the right one. Happened to go into Volkswagen on a whim and ended up being surprised and finding what I wanted. Everyone was friendly and helpful. Didn’t feel pressured to buy anything and all my questions were answered and then some. Nick walked me through car operation and has answered questions after purchase. Sam made the financing process easy as well. I was shown around the service department and it was closer to a luxury vehicle service department than a standard one. I left feeling like if I had questions or any issues they’d be addressed. More