Dick Hannah Volkswagen

Great service and great car selection. We did not feel pressured and were given a lot of options We did not feel pressured and were given a lot of options More

Saw a used (CPO) EV on their website and went in and purchased same day. High-pressure sell to buy into the expanded aesthetic coverage packages that, on second thought, I am likely to cancel. Financing purchased same day. High-pressure sell to buy into the expanded aesthetic coverage packages that, on second thought, I am likely to cancel. Financing process was easy/straightforward. True to the motto the people I met there were nice. And I do like the car that I bought and know I got a good deal considering its upgrades. Most disappointing and somewhat unforgivable thing, however, is that the previous owner of the car is still registered as the primary user and I have been unable to remove their account, uninstall their preferences, or update the car even to the current time zone. (The "clean swipe" should have been part of the thorough 100-point inspection process so it makes me wonder what else was missed...) I am having to make a second trip back to the dealer to get the car serviced and fully transferred over to me. (Good thing I'm not buying gas anymore LOL.) I get that I am driving a computer on wheels but a hard reset seems like one of the easiest things to do for your customers before you send them home with a new-to-them vehicle. I will think about updating this review once everything's been taken care of. More

Nicholas described the car perfectly. Process was easy to purchase and no pressure. Easy easy Process was easy to purchase and no pressure. Easy easy More

As a Tiguan owner was looking to upgrade but didn’t want the pressure of the sales person hounding me just to look. Went to Dick Hannah in Vancouver and met up with Jake. He met up with us to check out thin the pressure of the sales person hounding me just to look. Went to Dick Hannah in Vancouver and met up with Jake. He met up with us to check out things. Helped show us the vehicle I was interested in. Super friendly but low pressure. Test drove the vehicle and worked with us in the process. Anyways the whole team did a great job, friendly, courteous, and a great experience overall. Thank you Jake, Mike and Sam for a great experience. More

We enjoyed our salesperson, Nicholas. He was very informative on our test drive and explained a lot of the features on the car we were interested in purchasing, a VW Tiguan. He followed u He was very informative on our test drive and explained a lot of the features on the car we were interested in purchasing, a VW Tiguan. He followed up with us during our time at the dealership to make sure we were comfortable. More

Isaac and Nick were such a dream to work with! They were both so helpful and attentive to what we were looking for in a vehicle. They were transparent with costs and what qualities to look for in They were both so helpful and attentive to what we were looking for in a vehicle. They were transparent with costs and what qualities to look for in a car, genuinely putting safety and peace of mind first in what features to include. Isaac and Nick were both knowledgeable, professional, and kind. They made the buying process stress free and made our first experience purchasing a vehicle a great one! If you’re looking to purchase a car with a great dealership and great people, look no further because Dick Hannah VW is THE place to go! More

I had been shopping for a new EV for quite a while, drove several models and didn’t find the right one. Happened to go into Volkswagen on a whim and ended up being surprised and finding what I wanted. Everyo several models and didn’t find the right one. Happened to go into Volkswagen on a whim and ended up being surprised and finding what I wanted. Everyone was friendly and helpful. Didn’t feel pressured to buy anything and all my questions were answered and then some. Nick walked me through car operation and has answered questions after purchase. Sam made the financing process easy as well. I was shown around the service department and it was closer to a luxury vehicle service department than a standard one. I left feeling like if I had questions or any issues they’d be addressed. More

Go somewhere else. I don't think they negotiate in good faith. Went here to look at cars a few times, ended up buying one (my first EV). The whole way they approached s I don't think they negotiate in good faith. Went here to look at cars a few times, ended up buying one (my first EV). The whole way they approached sales really soured me on them. - I said I'd buy the EV car if the charger and adapter were included, since I was looking at other used cars that included those. They said that was possible— then during paperwork it wasn't. They could sell me the parts full price. When I declined they said they could knock the cost of the parts off of the car (they'd just said the parts were $650). I agreed but then their paperwork had $450. When I pointed out the difference it was like they hadn't heard me. - The sales manager then had the gall to take credit for my credit score. He told me he “got” and “made” my good finance rate. I reminded him I could pay outright and didn't need to take out a loan; I was taking out the loan because that was the original trade-off for getting those parts. Also, he didn't “get” me the APR, as if he'd crafted it like baking and decorating a cake: he plugged in my credit score and some terms, and a system spat it out for him. He didn't earn my credit score for me; he didn't program the finance system used by a massive bank. Genuinely unsure if he'd have been patronizing like that if I'd had a man with me. - We were going through signing when I saw a $9 change in price. I asked if it was an accounting error. I don't care about an amount that small, but I care about accuracy. The sales manager said he “can't check how much the licensing and fees are beforehand.” It's flatly unture that a car dealership can't know the licensing and fees until the very end of contracting. The DMV doesn't make that a mystery, only revealing the secret number at tge end. So, either incompetent or intentionally obfuscating. - They'd said the car would have a set of all-weather mats. When the car was delivered it was missing the cargo mat. (It also had a few small broken and miscellaneous plastic parts from who knows where, plus a box with a spot for the charger, but instead it was partly filled with incomplete pieces of an emergency kit. Maybe that's par for the course and they use sold cars as a way to offload junk they don't want, who knows.) I asked where the cargo mat was. They said VW never made a cargo mat for it. Wrong: I sent them a link to the cargo mat on the VW parts/accessories website. In so many words they said that was a "me problem." The nicer of the two sales reps said he'd “keep an eye out for one." I won't hold my breath. They're a VW dealership, I'm sure they can figure out how to get VW parts when they want to. - If you even skim the paperwork and terms, the sales manager will act like you're exasperating. I'm not signing away tens of thousands of dollars without even looking at it. Especially when they nudged prices around between drafts. - One of the two key fobs they gave me was dead. It was just sloppy on their part to not even verify if the key fobs worked. - Other small things I can't fit in the review. Lower EV charge on delivery, that kind of thing. I'd just shrug it all off but cumulatively it made a pattern. The play-acting of car negotiating is fine and expected. What I don't like, at all, is having them agree to things and then try to walk it back on the sly. Or, give me dead or broken things. Or trying to rush someone through paperwork. I don't know now if the cargo mat, key fob battery, and other things were just pettiness. They'll agree to things and then tweak it on the paperwork, but act inconvenienced when you read the paperwork. Because shocker, it does inconvenience them, when you call them on changes or ask questions. At least Garrett was easygoing overall and polite. I can at least say that as a positive. But I still recommend buying somewhere else. More

Nicholas and Brody were extremely helpful with negotiating the trade in and new vehicle purchase. negotiating the trade in and new vehicle purchase. More

The dealer was friendly throughout the drive test and thorough when going over the paperwork for getting the car. thorough when going over the paperwork for getting the car. More