Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dick Hannah Volkswagen
Vancouver, WA
643 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Filter Reviews by Keyword
By Type
Showing 643 reviews
April 19, 2016
Dick Hannah Dealerships - Believe in $$$$$ Buyer Beware ..............just another shady car dealer We bought a Certified Pre-Owned vehicle from Dick Hannah a couple of years ago. At 35,500 Buyer Beware ..............just another shady car dealer We bought a Certified Pre-Owned vehicle from Dick Hannah a couple of years ago. At 35,500 miles, the car just had its 3rd transmission repaired. Less than one year ago at 32,000 miles, it had to have the transmission replaced. Dick Hannah did the work and upon returning the car to us, we had to take it back because it was leaking. We were told it needed another transmission, so Dick Hannah put another transmission in it. My wife recently took the car in for its first oil change since the 3rd transmission was put in and we were informed it was leaking. This time we took the car to another dealer to fix and their report stated that the leak was due to incorrect installation. We had the car repaired and then I approached Dick Hannah about purchasing the car back from us, as we didn't think a car with 35,500 miles should have just had its 3rd transmission repaired. I met with the sales manager and the parts/service manager (a long time employee) to discuss helping us get away from the car and they talked about how much they empathized with my wife & I and how they were going to take care of us. They repeatedly talked about how "Believe In Nice" was a way of doing business and how they would do the right thing and make a deal to "help" us and they wouldn't make money on our next car purchase from them. The Sales Manager then made me a cash offer, and later a trade in offer if I bought another car from them. I told him I thought the numbers were low and it looked like they were trying to profit off of our car again (they both stated that they would re-certify our car & sell it again due to the low miles). The sales manager challenged me to take the car to any other dealer to see if they would give me more because Dick Hannah was being very generous to "take care of us". I took his advice and drove to another dealer who offered me $500 more than Dick Hannah to buy the car. I later looked up the "trade in value" and it was more than Dick Hannah offered us if we traded the car back to them and bought another car from them. I understand that I purchased a used car, but when it turns out to be a xxx, don't patronize me by telling me how even though we sold you the car, and failed to actually fix it twice, we are going to "take care of you" when you actually did less than a dealer who had no reason to "help us out". Dick Hannah doesn't "Believe in Nice" ...................they believe in making $$$$$ above all else. More
by begado
Employees Worked With
Roy Saydi, Abby Bacon
April 16, 2016
Awesome Experience! I bought a 2015 Jetta TDI today and it was a great experience! Greg Foumal and Samantha Parton were truly the best people I've ever worked with when I bought a 2015 Jetta TDI today and it was a great experience! Greg Foumal and Samantha Parton were truly the best people I've ever worked with when buying a car. The car is great, but the people were better. They went above and beyond my expectations and I could not have asked for more. Chris Ward in finance was great also! If you want to deal with honest professionals in an upscale VW dealership, there is no question...see these people!!!!! More
by pdxfrank20
Employees Worked With
Chris Ward, Greg Foumal, Samantha Parton
April 12, 2016
Great experience in car buying Samantha Parton and Greg Foumal were great. Great deal and everything upfront and straight. This is how car buying should be. They did everything pos Samantha Parton and Greg Foumal were great. Great deal and everything upfront and straight. This is how car buying should be. They did everything possible to make this a great experience. More
by VW lover
Employees Worked With
Greg Foumal, Samantha Parton
April 03, 2016
Read this first before you shop anywhere else Bought our 3rd and 4th cars from this dealership. Always get the feeling they are trying hard to make us a great deal. I felt.we were listened to and Bought our 3rd and 4th cars from this dealership. Always get the feeling they are trying hard to make us a great deal. I felt.we were listened to and received what we felt was excellent customer service. More
by Carlymc
Employees Worked With
Roy, Ricki, Dimitry Makhanov
March 31, 2016
Quick and Easy I went in looking to trade my old car and look at a brand new VW Jetta. After meeting the sales associate and driving around I was locked in. The sale I went in looking to trade my old car and look at a brand new VW Jetta. After meeting the sales associate and driving around I was locked in. The sales team staff are great and friendly. I would recommend this dealership to friends and family. I am enjoying my brand new 2016 VW Jetta alot! More
by Johnny123
Employees Worked With
Javan Alibabaie
March 25, 2016
Really helpful I was not sure how to proceed with my previous 2011 Golf TDI because of the emissions issue. VW has not been very helpful and I felt hopeless. I t I was not sure how to proceed with my previous 2011 Golf TDI because of the emissions issue. VW has not been very helpful and I felt hopeless. I talked with a few people at Dick Hannah and they stated they would work with me to come up with a good solution. I stated I was a VW fan and they did everything they could to make sure I stay a VW fan. This is now the 3 car I bought at Dick Hannah, I will always go back and recommend anyone to Dick Hannah and ask for Greg! More
by GTICRAZY
Employees Worked With
Greg Foumal
March 21, 2016
Nicholas Was Awesome We had a great experience at Dick Hannah VW. It started with talking with Nicholas via email. He set everything up so when we arrived to purchase our We had a great experience at Dick Hannah VW. It started with talking with Nicholas via email. He set everything up so when we arrived to purchase our Jetta, we were in and out in under 90 minutes. He was honest and thorough. More
by Tara G
Employees Worked With
Nicholas Blystone, Anthony Hammons
March 17, 2016
Professional, Knowledgeable, Patient When I called Greg a bout a used car I knew my budget. I am ,single mother with 3 children living off a teachers salery. I hadn't bought a car in 6 When I called Greg a bout a used car I knew my budget. I am ,single mother with 3 children living off a teachers salery. I hadn't bought a car in 6 years, I knew what I needed but I wasn't sure what I wanted. Greg was fantastic! I drove 6 cars in two days. He never pressured. I truly believed he had my best interests in mind and found the perfect car for my children and I I'm my price range. More
by Tabitha Dietrich
Employees Worked With
Greg Foumal
March 13, 2016
Class Act! We had been all over Vancouver for a few weekends straight looking for the right car. We have even been to Dick Hannah Honda, and Dick Hannah Subaru, We had been all over Vancouver for a few weekends straight looking for the right car. We have even been to Dick Hannah Honda, and Dick Hannah Subaru, but left unhappy with the people we dealt with. Finally we ended up at Dick Hannah Volkswagen where George Chiong took care of us. His no pressure, down to earth personality made all the difference in the world. He simply answered our questions, and made sure our needs were met without any hassles. We left with a car that we are so happy with, and know that we will return to see George whenever we need anything. Great customer service is the #1 priority to us, and we got it at Dick Hannah Volkswagen and George. When our plates arrived, George had them put them on for us. More
by Jim and Nicole
Employees Worked With
George Chiong
February 29, 2016
Great place Great place! We bought our second car from DH Volkswagen and had an awesome time doing so. I would def recommend this place to any looking into buying Great place! We bought our second car from DH Volkswagen and had an awesome time doing so. I would def recommend this place to any looking into buying a new car. Ask for Shane, one of the coolest guys/salesman I've ever met. More
by Gsleezy
Employees Worked With
Shane Sorenson, Ginger Schave-Holland
