
Dick Hannah Volkswagen
Vancouver, WA
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Worst dealership I've ever dealt with. Forced into signing a document how "speedy" they were and when the survey came out, we were urged to falsify information so the company would not get bad reviews signing a document how "speedy" they were and when the survey came out, we were urged to falsify information so the company would not get bad reviews. Salesman stated, "we will make it worth your while to give us excellent reviews. If you feel you can't, call us before you submit the survey and we will work something out." After 3 weeks we are still being harassed by the dealership saying they "can't find funding." They were sure eager to take our trade and our deposit money though! They have yet to follow through with any of their promises. If this is how they do business, I would urge anyone lookng for a vehicle to look elsewhere. More
I have never had such a good time spending my money. Robert made it a joyful occasion and the tires look great. Again thanks to you and the team Robert made it a joyful occasion and the tires look great. Again thanks to you and the team More
The service department addressed all of our concerns! We were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership whic were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership which was critical! Great follow up! More
This was my third annual scheduled service and everything went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit. went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit. More
Adam was helpful from start to finish. He got me checked in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He let me know when my next service would need to be scheduled. And I left the lot with a freshly hand-washed car. The waiting area was clean and had hot coffee waiting for me. I love Dick Hannah Volkswagen. More
Vancouver location awesome service. Portland dealership not so great and could learn a lot about customer service from the Vancouver crew. I will return to this location again. not so great and could learn a lot about customer service from the Vancouver crew. I will return to this location again. More
I had a problem with my front turn signal light. Thougt the bulb went bad. They found out it was a connection problem and fixed it right away. I was very pleased with the friendly People in the service de the bulb went bad. They found out it was a connection problem and fixed it right away. I was very pleased with the friendly People in the service department. Thank you very much. I will recomment you to my friends. Charlotte Krannich More
Barbie Torgeson did an amazing job following up on my interest in a VW Beetle convertible. The sales people I met when I visited the dealership were off when I had additional questions to ask so she ste interest in a VW Beetle convertible. The sales people I met when I visited the dealership were off when I had additional questions to ask so she stepped in and closed the deal on what might have ended up as a "no sale." She was very attentive to detail, listened closely to what I wanted (and didn't want) and made sure the dealership delivered on my interests. She was willing to talk with me via e-mail, which is my preference vs. face-to-face multiple visits, to respond to questions and negotiate the deal. A great experience! More