
Dick Hannah Volkswagen
Vancouver, WA
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I went in to check out the car and see if I fit (I'm 6'4 and it is a problem for a lot of cars). My old car was getting old and needed to be replaced. I was ready to buy but was not interested in being fo and it is a problem for a lot of cars). My old car was getting old and needed to be replaced. I was ready to buy but was not interested in being forced into a car or hyped into a car that I would feel bad about the next day. I have been to several dealerships and it seams every time I go it's the same old thing. "Look at this car", "Let's test drive it (even though I am really not that interested yet)", "What would it take to get you into this car today". This was NOT one of those experiences. Hamzah greeted us as we arrived at the dealership. We asked him about the Jetta and let him know why we were there. Hamzah showed us exactly what we asked for and sowed us some other options just so we could get a feel for it. Never once did we feel pressured to take a test drive and enter the "Death Spiral at the Dealership". After looking at more that our fair share of the same model cars with slightly different variations we decided to drive one. Again I have been on a few test drives at other dealerships and it is funny because the work so hard to get you to take the test drive and then they take you on a 5 minute spin around the block and call it good and are convinced you are going to buy the car after that and the pressure begins. Never mind that you haven't driven the car on the freeway, on boulevards, in any kind of traffic, parked it reversed or anything beyond driving it through some suburban neighborhood at a max of 35 MPH with no hills or any real driving, if you do want to take it on a more through test drive the salesman looks annoyed especialy if you aren't planning on buy that day (As if I will come back after that?). Again this was NOT that kind of experience. Hamza let us drive it in all of the conditions we wanted to. Me "Can we take it on the freeway/bulavrd/park it/etc.?" Hamzah "Sure take it wherever you want, take as long as you like, I want you to test this car in every way you would like to." He didn't seam annoyed to be in the car during this extended test drive, he answered all of our questions and most importantly when he didn't know something (which was rare) he was not afraid to let us know he was not sure. Once we decided to buy our car the purchase process was not bad. They list there prices and that's that. You don't have to argue price with them. They give you their best offer and the get go. They worked financing through the bank I chose and it was simple. The price was not some phenomenal deal rather it is what I would expect to pay for the car given the research I did (Hence the 3 ratting). What was great is I didn't have to fight to get it to that level. That is where it started. It took a little while to get everything prepared for us to sign (Faster than other dealerships I have been at but still a little bit) and they we were good to go. After that Hamza showed us all of the new features helped us setup our NAV and stereo and even took my wife on a test drive in another car (even though she was almost certainly not going to buy a car then just so she could get a feel for future reference). We love our new car. So much we are considering another one for my wife next year. If we do we will actively seek out Hamzah as he was that fantastic. More
Cliff was great to work with...best babysitter we've had since we were about 9!!! He went up to Seattle to get our car on his day off as well as cleaned and detailed it himself when he got back. We though since we were about 9!!! He went up to Seattle to get our car on his day off as well as cleaned and detailed it himself when he got back. We thought that was really going above and beyond what we expected. We actually enjoyed our day at Hannah Volkswagen; maybe that's why this is the 4th car we've bought there. Cliff should be commended for a great job! We love our car! More
Samantha is very knowledgeable and helpful in the process of getting into a new beetle. She is warm, friendly and very pleasant to work with. I am loyal to Dick Hannah, this is my 3rd car purchase and I appr of getting into a new beetle. She is warm, friendly and very pleasant to work with. I am loyal to Dick Hannah, this is my 3rd car purchase and I appreciate your service. More
WE had a wonderful experience and will be back to purchase another vehicle from Greg! After having the worst experience at the DH on Burnside we came in to DH Vancouver angry and ready to swear of V purchase another vehicle from Greg! After having the worst experience at the DH on Burnside we came in to DH Vancouver angry and ready to swear of Volkswagen for good. Without Greg's masterful assistance we would have never bought another VW. AMAZING!!! THANK YOU AGAIN More
My experience buying a used car from Scotty Hiltz at Dick Hannah Volkswagen exceeded my expectations on every level. I've had a few less-than-good experiences buying used cars in the past, so I spent a lot o Hannah Volkswagen exceeded my expectations on every level. I've had a few less-than-good experiences buying used cars in the past, so I spent a lot of time researching where to go when looking to buy my next car. I have heard very good things about Dick Hannah, and they absolutely lived up to it. Scotty Hiltz was professional and courteous, and not once did I feel pressured to buy or like I was just another paycheck to him. He answered any questions I had honestly, and in a straight-forward manner that is refreshing when looking to buy a car. Further, Dick Hannah had the best price around on the vehicle I was looking for (do the research for yourself on your next car, and you'll see what I mean). On top of that, Scotty worked with us to meet our financial goals in this car purchase. Dick Hannah also offers one of the best insurance and protection plans on used vehicles, along with their Loyalty Rewards Program which is further incentive to buy from them. All in all, I could not be happier with my experience at Dick Hannah Volkswagen, and working with Scotty. I highly recommend them when looking for a used vehicle! Thank you! More
Very Happy with the Wonderful Service I received from "Scotty" at your location. He went above and beyond with THE BEST SERVICE I have ever received from a dealership. This is my 5th Volkswagen so I know "Scotty" at your location. He went above and beyond with THE BEST SERVICE I have ever received from a dealership. This is my 5th Volkswagen so I know about the car buying process and how it can be sometimes challenging. He follows through with ALL of his promises, worked on his day off to drive over 6 hours to get my new 2012 tornado red beetle he stayed for them to clean my car (again on his day off) and made sure that I was 1000% satisfied!! He Wow'ed me!! Thank You so much Scotty !!! More
Everyone I worked w. Josh on the phone and Jose when I got there were very friendly and professional. They made sure all of our questions were answered and we were comfortable while we waited. My second v got there were very friendly and professional. They made sure all of our questions were answered and we were comfortable while we waited. My second vehicle purchased here I'm very pleased More
I initially contacted Dick Hannah Volkswagen via internet and Josh responded quickly, answering my questions and showing me he was at my service. Upon visiting the showroom, Josh was available promptly to sh and Josh responded quickly, answering my questions and showing me he was at my service. Upon visiting the showroom, Josh was available promptly to show me the vehicle I was seeking, provided me with a test drive, and was commited to working out a great deal for me. Josh even came in to the dealership on his own time, days after the sale, to get my wife and I set up and familiar with the vehicle before we drove away. Many Thanks! More
Great price on our Passat, no other dealership came close. By far the best experience I have had buying a new car. I would have no problems recommending Dick Hannah VW to anyone in the market for a car close. By far the best experience I have had buying a new car. I would have no problems recommending Dick Hannah VW to anyone in the market for a car. More