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Dick Hannah Volkswagen

Vancouver, WA

4.8
753 Reviews

3500 NE Auto Mall Dr

Vancouver, WA

98662

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Showing 753 reviews

June 28, 2012

Greg was great with the test drive and service after the sale. The one frustration we had was that we came in based on a newspaper ad for a lease special at a specific price. We were told twice on the phone More

by johntracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 21, 2012

I got in touch with Greg because I was looking for a new VW Beetle. Either that or a Kia Soul. Unfortunately for him, I went with the Soul, but what impressed me the most about Greg was the fact that he s More

by roma203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Foumal
June 18, 2012

Had a very good experience overall. It was easy to keep in touch with the same salesperson as I/we tried to find a car that suited my needs (which is sometimes hard to do when purchasing a vehicle). He was More

by smiley12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 18, 2012

My salesman was Greg Foumal. He was very helpful in pointing out options for different cars, which helped me decide on the Jetta SE. Greg made the experience very fast, quick and easy. He also added More

by baileycasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Foumal
June 17, 2012

This was my first visit since buying my new passat. I was in to get my courtesy check. Everyone was very friendly and service was fast. I even got my car washed. Thank you for great service. It really makes More

by Jeni
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam brawley
June 14, 2012

As usual we had a great experience with Peter & Jay from Dick Hannah Volkswagon. We have purchased many vehicles there and really appreciate the professional hassle free approach. More

by bhogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 13, 2012

The ratings I gave on this particular visit were all 5's because Josh really did everything that I was expecting and more. Test drove a few cars and he never strayed away from the car that I went in to come More

by Hadlerdan27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Naumcheff
June 10, 2012

Greg was a pleasure to work with. He really took care of my needs all the while with a great sense of humor. I would recommend him to all my friends to purchase a new car from!!! More

by wendylady18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 07, 2012

Went in to purchase a new VW, and I should of walked out once I saw them pull out the 4-square sales sheet. But since I was there I figure I would spend a few moments attempting to haggle them down using th More

by Seals881
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Thomas
Jun 10, 2012 -

Dick Hannah Volkswagen responded

Hello I just wanted to follow-up regarding the review. I am sorry that you felt I was getting upset, quite the contrary...I was just being bottom-line so you had all the info to make an educated decision. I truely am sorry for making you feel like that, that was the last thing I would ever do to a customer. I am happy you found a vehicle at the price you were looking for and hope you enjoy it for years to come. If you would like to contact me directly, my phone is 360 314 0489. All the best, Jay Thomas

Jun 20, 2012 -

Seals881 responded

I already had all the information to make an educated decision, and was ready to buy. Just weird to see a volume dealership deal in a four square manner. I know how much profit you can pack into a monthly payment, and come to think about it...a markup of around 7k, the holdback from VWoA, and the kickback from the customers loan can be a pretty good day for Dick Hannah VW. But anyways I called a VW dealership, they told me what they had on the lot, and said our price is $29,141 for a 2012 Passat TDI SE w/ Sunroof & Nav. That seems more like "bottom line" to me.

June 05, 2012

I had a great experience with your dealership!! You wanted my business and made sure that I was happy! Thank you so very much! I only wish that my local dealer had half a clue as to how to make custome More

by avansinod
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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