Dick Huvaere's Richmond Chrysler Dodge Jeep Ram - Service Center

Service Department needs customer service training I wouldn’t get a courtesy car from these guys if you have to have warranty work done. Worse that enterprise rent a car! Truck was in for repair for 5 I wouldn’t get a courtesy car from these guys if you have to have warranty work done. Worse that enterprise rent a car! Truck was in for repair for 5 days, with crap roads in Michigan the courtesy car is bound to get a stone chip. Person behind counter wanted to get quote for repair when returning to charge me. Think about this, would’ve never needed a courtesy car if I didn’t have an electrical charging failure on new truck with 10k miles on it. Follow-ups using provided tools goes unchecked and unanswered. Calls to service rep, no call back. Fill out customer satisfaction card requesting call back, no call back. Only follow-up was on faceboock. Also, service manager will mock you in front of colleagues while your not looking. To bad my wife witness it. Caught in the act. If you want to feel disrespected, go to this dealer. More

Dick Huvaere's Richmond Chrysler Dodge Jeep Great Service We are always so pleased with the great knowledgeable people and exceptional service at Dick Huvaere's !!!! Kyle Palermino was especially awesome to We are always so pleased with the great knowledgeable people and exceptional service at Dick Huvaere's !!!! Kyle Palermino was especially awesome to with on this project. We will continue to return to Dick Huvaere's for our automotive servicing,purchasing, and leasing needs. More

Oil change I went in for a oil change. When I entered Michael Lema met me & asked what he could do for me . I told him & as always he took care of it. Michael Le I went in for a oil change. When I entered Michael Lema met me & asked what he could do for me . I told him & as always he took care of it. Michael Lema was very polite, professional & a pleasure to do business with as always . I will return . Thank You. More

Excellent Customer Service! Kyle Palermino follows up with customers and keeps in contact throughout the repair process. I am very happy with the service I received on our last r Kyle Palermino follows up with customers and keeps in contact throughout the repair process. I am very happy with the service I received on our last repair. A+ all the way! More

Professional and Efficient Michael Myslakowski was very professional and efficient in providing service for our truck that needed an airbag replacement recall and a multi-functi Michael Myslakowski was very professional and efficient in providing service for our truck that needed an airbag replacement recall and a multi-function switch repair of the turn signal. He also arranged for a rental car for us to use while the truck was being repaired. More

Friendly staff and willing to help! i originally dropped by the shop in hopes that there would be an opening for my jeep to be looked at. Unfortunately at the time there was not but they i originally dropped by the shop in hopes that there would be an opening for my jeep to be looked at. Unfortunately at the time there was not but they still kept my jeep to take a look and see if it would have been an easy fix. When I brought it back in for an appointment to be fixed they were extremely friendly. It's always a little intimidating at first going into that environment because a lot of places know you don't know what is wrong and treat you horribly. I felt extremely comfortable interacting and talking with them about my jeep and what I thought to be wrong. Every single person I spoke with at the service shop was beyond friendly and willing to help. They definitely have a customer for life. More

2009 Ram Life time Warranty check up at 120000 I have always used Huvaere's for my service needs, and have recommended others, I do not feel there is another FCA Dealership with a friendlier and mo I have always used Huvaere's for my service needs, and have recommended others, I do not feel there is another FCA Dealership with a friendlier and more courteous staff. Thanks again More

Excellent Service Department! The service at Dick Huvaere's has been very good for me both as a fleet coordinator and as an individual. My phone calls and messages are returned pro The service at Dick Huvaere's has been very good for me both as a fleet coordinator and as an individual. My phone calls and messages are returned promptly and communication with the service department in regards to explaining repairs and warranty coverage's has been excellent. I have also had a pleasant experience when dealing with the body shop side as well. I would recommend this dealer to anyone of my family member's or any business with a Chrysler/Dodge/Jeep Fleet. More

Damaged Car Dick huvaere's damage my car and said they would not take responsibility of the damage on the car now I have gouges in the front end of my car that ar Dick huvaere's damage my car and said they would not take responsibility of the damage on the car now I have gouges in the front end of my car that aren't being fixed plus the original issue on the car they never could figure out what was going on. Had it in there twice with video evidence and still couldn't figure out what was going on with the car now waiting to see if it happens again very unsafe. Terrible service, terrible customer service More