If you're like me, you dread dealing with salespeople. I was hooked up with Robert Heppler though the dealer's website, and wow, was I impressed. He almost immediately responded to my many emails and made sure my questions were answered with the level of detail I was seeking (not just some vague response or the "stop by and we can chat" I received from others). Honestly, there was nothing special about the prices they were offering compared to the other dealerships, but Robert let me fully research my vehicle options at my own pace, with no pressure, and gave me straight and prompt answers when I needed them. This absolutely set him apart. When I actually went to the dealership ready to purchase, both he and I knew exactly what my options were, what incentives would apply, rough pricing, and what they had on lot that would meet my needs. It was simple. Customer service matters (to me), and I was appreciative of the level of service that Robert provided. It mattered so much that I drove 20 miles to their dealership to purchase the same car I could have got for the same price at the dealership less than a mile away.