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Dick Huvaere's Richmond Chrysler Dodge Jeep Ram - Service Center
Richmond, MI
166 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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166 Reviews of Dick Huvaere's Richmond Chrysler Dodge Jeep Ram - Service Center
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April 25, 2017
Worst customer service Took my 2014 Jeep Compass in for body work and repairs after I was involved in an accident. It took 1 month and multiple calls to the dealership and m Took my 2014 Jeep Compass in for body work and repairs after I was involved in an accident. It took 1 month and multiple calls to the dealership and my insurance company to get my vehicle back. Worst customer service I have EVER encountered. The service manager dismissed my concerns regarding work that should have been covered under my warranty that was said to be covered bumper to bumper until 100,00 miles per our salesman Robin in October when we purchased the vehicle. Repairs were not covered and the body shop wanted us to pay for repairs. Thankfully after I spoke again with my insurance company they determined the repairs to be related to the accident. I was promised my car 2 weeks prior to the actual delivery date, and was paying $140.00 per week for a rental car that the dealership would not cover any cost of even though they told me my car was finished twice. Each time I went to pick up my car there were still repairs that the service department had not caught. I contacted Kim, the general manager who was as dismissive to me as the service manager. finally after 4 weeks I picked up my vehicle and put a FOR SALE sign in the window. NEVER will I purchase another Jeep product nor do any business with Dick Huvaere's. More
by Lisa m
Employees Worked With
General manager-Kim, service manager, collision manager Jan
April 20, 2017
Service I took my wife's 2017 Jeep Cherokee Limited in for service and Service Advisor Kyle Palermino was very helpful, He got the car in for service very qui I took my wife's 2017 Jeep Cherokee Limited in for service and Service Advisor Kyle Palermino was very helpful, He got the car in for service very quickly and kept me informed on the progress. He also made me aware of service specials that were available. Looking forward to my next visit! More
by FJSR
Employees Worked With
Kyle Palermino
March 02, 2017
Excellent, extremely easy and fast! Kyle was great to work with. He took care of all my concerns in a timely fashion. Compared to other dealerships I've been to in the past, it's a night Kyle was great to work with. He took care of all my concerns in a timely fashion. Compared to other dealerships I've been to in the past, it's a night and day experience. More
by Adamg619
Employees Worked With
Kyle Palermino
February 04, 2017
Worth the ride Learning I had to come in in for service, I wasn't happy. I was greeted in a timely manner and kept informed of what was being done and how long it w Learning I had to come in in for service, I wasn't happy. I was greeted in a timely manner and kept informed of what was being done and how long it would take. The waiting room was clean (I've been in some not so tidy) and the coffee was great. Everyone was courteous. Although I had to come a bit of a distance away, I would do it again if need be, but I am confident the job was done correctly and I won't have to. More
by GrammaZee
Employees Worked With
Michael Myslakowski
January 28, 2017
Disappeared After purchasing 3 vehicles, and using their service department and oil change service, I am finally disgusted with them, and the straw that broke thi After purchasing 3 vehicles, and using their service department and oil change service, I am finally disgusted with them, and the straw that broke this camels back was after a recent oil change, days later I realized that I have had personal and expensive items stolen from my car...which we all know they won't do a thing about, so before I ever use them again, I would rather buy a foreign car...NEVER AGAIN. More
by Finner
Employees Worked With
Oil change guys
December 15, 2016
New lease Brian Noteboom and Ted are very intelligent salesmen. They are always available tat answer a quick question and always explain everything to you in gr Brian Noteboom and Ted are very intelligent salesmen. They are always available tat answer a quick question and always explain everything to you in great detail. We will always deal with them More
by Mark&Karen
Employees Worked With
Brian noteboom
September 13, 2016
Service Just had my 300 serviced for a recall. Dealt with Chip who made it seamless. Was a great experience in a shorter time than estimated. Just had my 300 serviced for a recall. Dealt with Chip who made it seamless. Was a great experience in a shorter time than estimated. More
by Dean
Employees Worked With
Chip
August 30, 2016
Kyle Palermino Great and honest man straight to the point always listens well and very attentive to our family needs I will always Trust Him and Mike a Great and honest man straight to the point always listens well and very attentive to our family needs I will always Trust Him and Mike at al times Good guys More
by Brokendownatalltimes
Employees Worked With
M
August 16, 2016
Service visit Always pleased with the service I receive at Richmond Chrysler,Jeep ,Dodge,Ram dealership!! Michael Lema is always very helpful,pleasant and great to Always pleased with the service I receive at Richmond Chrysler,Jeep ,Dodge,Ram dealership!! Michael Lema is always very helpful,pleasant and great to work with. More
by Cathyann 2
Employees Worked With
N/A
August 12, 2016
Great Oil Change Service Took my 2016 Journey (which I LOVE) in for an oil change. Seems like we hardly sat down and it was ready for us. A big thanks to Michael Lema! Can' Took my 2016 Journey (which I LOVE) in for an oil change. Seems like we hardly sat down and it was ready for us. A big thanks to Michael Lema! Can't do a review without mentioning Dave Tacconelli, the best salesman we ever dealt with. This dealership deserves a 5 star rating! More
by Nancy S.
Employees Worked With
Michael Lema
