Dick Masheter Ford Inc. - Service Center

I went to Dick Masheter to have service done on my Ford Explorer and to have the recall work done on the cruise control. All of the staff were professional and very friendly. They took time to explain re Explorer and to have the recall work done on the cruise control. All of the staff were professional and very friendly. They took time to explain repairs that I didn't fully understand, and were more candid than I expected about what were typical problems for my vehicle. They were not the best at returning phone calls, but my service rep (Wendell) was always available when I called in. Once I received my estimate I did some checking with some knowledgeable friends about the quoted prices and also did some comparison shopping on the price they quoted for new tires. My research indicated their prices were a little on the high side, but not unreasonable (especially for a dealer, they usually do charge more). When I talked to them about what I had found, they were willing to match competitor prices on the tires (a significant markdown) and gave me a discount on the other repair work to bring it down to what I considered not only reasonable but competitive prices (especially when you consider they were providing factory original parts). This really didn't require a lot of negotiation on my part, just a little research and a brief conversation about what I found. Once I authorized the repairs they were completed within the estimated time, and though I didn't need it, they even offered to supply a loaner vehicle. Finally, when I went to pick up the car, I found that one of the repairs they had estimated didn't actually need to be done, they realized they had misdiagnosed a problem and I actually needed a much simpler (and less expensive) repair. Rather than pocket the money, or overcharge for the work they did to offset the discounts, they fixed the problem and charged me the lower price. (Call me a cynic, even though it should be standard practice it's not really what I expect from car repair shops). Overall I thought it was an unexpectedly pleasant experience. As much as I would have preferred to have the competitive prices without having to do the research, you can't blame them for trying to make money, that is what they are there to do. Wendell was awesome, and they will be on the top of my list the next time I need my vehicle serviced. More

I bought a ford explorer, and in one month after the purchase, I have had the vehicle only ten days out 30. It has been in to be fixed three times and this last time they have had it for two and a half purchase, I have had the vehicle only ten days out 30. It has been in to be fixed three times and this last time they have had it for two and a half weeks and still have not fixed it yet. They have lied continually about the vehicle and the warranty, only to find out that the problem is covered under the warranty. Then they were going to use used parts to fix it after they promised me to my face that they were not going to. I would not only not recommend this dealership I will do everything in my power to make sure that people DO NOT buy from dick masheter ford. No body deserves to be treated the way we have and to be lied to. More

After purchasing a 06 Five Hundred last year, I was very happy with the salesperson (B. Prater). As part of my purchase I was given a "gold card" and told that I would get "lifetime $15.95 oil changes" I ha happy with the salesperson (B. Prater). As part of my purchase I was given a "gold card" and told that I would get "lifetime $15.95 oil changes" I have had my oil changed there ever since. My most recent visit to Quick Change provided me a much different picture of your business. I was told if I didn’t do my regular maintenance there I wasn't eligible for the 15.95 oil changes and that the lifetime price was now 18.95. I guess I have a different definition of “lifetime”. I was also asked if I wanted my tires rotated. My response was “no”. I carefully watched the technician not rotate my tires. When my car was ready I was told that my bill was over $40. When I asked why, the response was the cost for the tire rotation. When I responded that I said “no” to the tire rotation and that the tires weren’t rotated any way, the service advisor removed the charge, and let me know that I wasn’t welcome to visit the business for $15.95 oil changes, which were now $18.95 by the way, because I didn’t have my regular maintenance performed there. When I responded those stipulations on the “gold card” were never communicated to me, nor was the “gold card” represented to me that way by your staff at the time of the sale, I was rudely told that I was incorrect, and that is the way it has always been. I reluctantly paid the $18.95 price plus the inflated charge for the extra quart of oil not covered in the “deal”. When I arrived home I found the original gold card paperwork, it didn’t mention any conditions for receiving the “lifetime” price on the oil changes. In any event, now that I know I am no longer welcome there, I won’t be back, for anything short of a recall on either of my two Ford vehicles! My future purchases will not be from Ford (Lincoln, Mercury, Mazda, Volvo, ect.) either. “My friend Dick Masheter”, I think NOT! I guess I have a different definition of “friend” also. Sincerely, Andrew R. Lyons More