Dick Masheter Ford Inc. - Service Center

THE WORST SERVICE EXPERIENCE I HAVE EVER BEEN DRAGGED THRU! Brought our business van in on 7/03/17....Met with Matt and told him he might want to take a look at the tires as i have had delaminations in the past Brought our business van in on 7/03/17....Met with Matt and told him he might want to take a look at the tires as i have had delaminations in the past and it was shaking badly...."No problem 'Buddy' we'll get you fixed up!"....i go thru Brandon next, Heath next and Aaron next all offering excuses, promising they will get to it.....i call over eight times over the course of the month plus that they had my van. Never got a return call!.....i finally on my last call say "fix it or give it back"....wait two days and again i call to check-in...they still had not looked at it .....(it has been over a month!)....I say ''get it ready i'm picking it up".....as i am driving away i stop and ask to speak to the owner.....I get Jeremy McNutt and he says they will fix it and as i was concerned about driving it i take him up on his offer.....fixed with-in 4 hours.....Delaminations in the tires!....Nerer-Ever go there! Find a dealership that will give you honest assessments and time frames!....The Worst SERVICE EXPERIENCE I HAVE EVER BEEN DRAGGED THRU!- - HERE IS ANOTHER HINT FOR THEIR.... DIS-SERVICE... DEPT. do not EVER refer to your customer as "BUDDY". More

Excellent service I purchased my Ford Explorer from Dick Ford. I was extremely pleased with all phases of the purchase process. In addition I have continued to use thei I purchased my Ford Explorer from Dick Ford. I was extremely pleased with all phases of the purchase process. In addition I have continued to use their Service shop for all maintenance needs and have always found their staff to be courteous and professional. More

Friendly, Courteous, timely I was having an issue with my truck, called in and they got me in the next day. I was very satisfied with the service that was done to my truck along I was having an issue with my truck, called in and they got me in the next day. I was very satisfied with the service that was done to my truck along with explaining the issue. I had an oil change scheduled for the next week, To save me time they went ahead and did it that day. No complaints. More

Couldn't ask for a better experience I had an oil change and done with Dick Masheter. From the moment I walked in everyone was very welcoming and made sure I was taken care of. I decided I had an oil change and done with Dick Masheter. From the moment I walked in everyone was very welcoming and made sure I was taken care of. I decided to wait on my car, the waiting room was very clean and comfortable. My car was serviced and ready quickly and I couldn't have asked for a better experience. I would definitely recommend Dick Masheter Ford to everyone. More

Experience Every time I call or come to Dick Masheter with a question or concern in regards to my vehicle someone is always greeting me and willing to help me an Every time I call or come to Dick Masheter with a question or concern in regards to my vehicle someone is always greeting me and willing to help me and answer my questions. I have gotten 4 vehicles from this dealership. I even sent my son there to get his oil changes. Even though he don't own ford or haven't purchased his car from Dick Masheter they treat him with respect and willing to service his car. I have always returned to Dick Masheter to purchase a new vehicle and I have also referred friends and family there. More

Service This is my 2nd Mustang from Dick Masheter so for the past 13+ years they've taken care of me and I'm not the easiest to please.. Mike in service dept This is my 2nd Mustang from Dick Masheter so for the past 13+ years they've taken care of me and I'm not the easiest to please.. Mike in service dept and Kat in reception were awesome and a big help during my last service. More

Awsome I was so impressed by the service I got I was greeted immediately and pointed in the right direction. I came in just to order a simple passenger mirro I was so impressed by the service I got I was greeted immediately and pointed in the right direction. I came in just to order a simple passenger mirror and was treated like I was priority number one. great customer service skills I would recommend anybody to go there for any services they may need. Thanks guys keep up the good work. More

Service department Had to call several times to get someone to answer in the service department. Not good customer service. Brandon did answer the phone after my third t Had to call several times to get someone to answer in the service department. Not good customer service. Brandon did answer the phone after my third try and I asked if you need an appt for an oil change so he transferred me and no one answered. So I called back several times and no answer. I asked the receptionist again what was going on with the service center and she transferred me again and Brandon answered again and said you don't need an appt. very frustrating!!!! More

Great My husband and I love it there. We bought our Escape there 2 years ago and they have been nothing but helpful even after purchasing our new vehicle. W My husband and I love it there. We bought our Escape there 2 years ago and they have been nothing but helpful even after purchasing our new vehicle. W still go there regularly for maintenance and oil changes. More

Review I brought my ford F150 4x4 pickup new from Dick Masheter, I have been very pleased with all of my dealings with this dealership, from the sales depa I brought my ford F150 4x4 pickup new from Dick Masheter, I have been very pleased with all of my dealings with this dealership, from the sales department to service department to include Quick Lane service. I have all my services done there and general maintenance preformed there. Have always been treated very well. I highly recommend This dealership More