Dick Scott Chrysler Dodge Jeep Ram

Kevin Fischer was great, greeted me with a smile and was very helpful and efficient. very helpful and efficient. More

Great service. Kevin Fischer was very friendly and knowledgeable. Turnaround time was great for my oil change! Kevin Fischer was very friendly and knowledgeable. Turnaround time was great for my oil change! More

I had an egg smell coming from the engine compartment and I researched the issue and people were saying it was likely the battery. I went to Dick Scott and wanted a diagnosis but they said I had to leave the I researched the issue and people were saying it was likely the battery. I went to Dick Scott and wanted a diagnosis but they said I had to leave the car and it would take 2 or 3 days till a diagnosis could be performed. I told Nick about the egg smell and about the online forums stating it is likely the batteries and he said it could be an emissions issue. He said you can leave it for 2 or 3 days or we can change the batteries same day and essentially hope for the best. The battery change fixed the egg smell. However, diagnostics should be standard practice when root causing any issue because a diagnostics could also find other issues. Is this documented in warranty with stellantis? Nick explained there are different techs for different jobs but I find that unacceptable. Nick was friendly and helpful but my displeasure is with Dick Scott not staffing properly and not having the correct process. If the battery change didn’t fix the issue I would be back spending $200 dollars on a diagnostic. More

Kevin was my advisor again, for my second oil change and tire rotation at Dick Scott. Kevin greeted me right away, confirming my appointment. The whole experience was top shelf as all services were explai tire rotation at Dick Scott. Kevin greeted me right away, confirming my appointment. The whole experience was top shelf as all services were explained to me and performed as promised and on time. I will visit again for my next scheduled maintenance. More

Kevin welcomed me for my appointment. He explained that I still had one oil change left on my contract. He checked the car in, and gave me an idea of how long the work would take. At He explained that I still had one oil change left on my contract. He checked the car in, and gave me an idea of how long the work would take. At the end, he gave me the receipt and told me where the car was. I am a happy customer. More

I stopped in for a scheduled service appointment on my leased 2023 Jeep Cherokee hybrid. I was glad to be greeted by Kevin, who then started my appointment on time. I’ve worked with Kevin before. He’s kin leased 2023 Jeep Cherokee hybrid. I was glad to be greeted by Kevin, who then started my appointment on time. I’ve worked with Kevin before. He’s kind and courteous, gets the job done on time and makes the experience about as pleasant as possible. This held true, and Kevin was even able to take care of the current recall on the vehicle, which emails had told me wouldn't be possible. Kevin had me back on the road early having delivered more than promised. Kevin is one of the reasons that we keep coming back to your dealership. More

Quick service and was easy drop off and pick up process. It was a great friendly first time experience It was a great friendly first time experience More

Jason and his crew are always very helpful and willing to go the extra step to ensure a pleasant experience. Thank you go the extra step to ensure a pleasant experience. Thank you More

Kevin your service representative was very courteous, took care of my service requirements. Kevin was very helpful in all respects. took care of my service requirements. Kevin was very helpful in all respects. More

I brought my car in for several electrical issues that I explained in detail prior to service. The car was promptly returned only to tell me I owed $1200 for two batteries yet they failed to even check for explained in detail prior to service. The car was promptly returned only to tell me I owed $1200 for two batteries yet they failed to even check for electrical issues. Since then, my car has been towed twice for service with the same issues and dead batteries one month later. I asked for a refund and was refused even though It’s documented the car clearly has a parasitic drain. Mopar states I should have been refunded. Nobody cared to hear my concerns I would never trust this dealership and they will hear from Stellantis soon. More