Dick Scott Chrysler Dodge Jeep Ram

I bought a 2022 Jeep grand Wagoneer from them under false pretenses had a vehicle only a couple months less than 10,000 miles. My very first oil change revealed issues with my vehicle that should not be ther pretenses had a vehicle only a couple months less than 10,000 miles. My very first oil change revealed issues with my vehicle that should not be there considering the full inspection that they obviously lied to me about during the purchase. I’ve gotten a runaround about the second key that was owed to me. All I was trying to do is figure out answers. Yes I was upset who wouldn’t be with $100,000 vehicle that they swear they’re not liable for. Then the owner called me told me to stop harassing his employees and then they called the police on me now they refuse to do anything with my vehicle and I have to pick it up. If you purchase from them, you’re very stupid. I’m suing them. And that’s what they’re upset about. That’s why they called the police. I was sure to let the officer know that that was not a threat. It was absolutely a promise. My lawyer is involved already. I have all the proof they responsible for what’s wrong with my vehicle but no one wants to take responsibility which is what usually happens. Just now, they will sugarcoat everything lie to your face and then act stupid when you come to them with the issue with your vehicle. The woman who was transferring my calls was very rude. The owner himself was very rude very unprofessional in my opinion. I will never buy another vehicle from them More

Tim Ferrin was very professional and kind in handling my recent service. He went to additional steps in diagnosing and working with me on a minor issue. I would enjoy working with him again. recent service. He went to additional steps in diagnosing and working with me on a minor issue. I would enjoy working with him again. More

Kevin Fisher was great he help me get my oil change and was just helpful overall. was just helpful overall. More

Kevin Fischer was great, greeted me with a smile and was very helpful and efficient. very helpful and efficient. More

Great service. Kevin Fischer was very friendly and knowledgeable. Turnaround time was great for my oil change! Kevin Fischer was very friendly and knowledgeable. Turnaround time was great for my oil change! More

I had an egg smell coming from the engine compartment and I researched the issue and people were saying it was likely the battery. I went to Dick Scott and wanted a diagnosis but they said I had to leave the I researched the issue and people were saying it was likely the battery. I went to Dick Scott and wanted a diagnosis but they said I had to leave the car and it would take 2 or 3 days till a diagnosis could be performed. I told Nick about the egg smell and about the online forums stating it is likely the batteries and he said it could be an emissions issue. He said you can leave it for 2 or 3 days or we can change the batteries same day and essentially hope for the best. The battery change fixed the egg smell. However, diagnostics should be standard practice when root causing any issue because a diagnostics could also find other issues. Is this documented in warranty with stellantis? Nick explained there are different techs for different jobs but I find that unacceptable. Nick was friendly and helpful but my displeasure is with Dick Scott not staffing properly and not having the correct process. If the battery change didn’t fix the issue I would be back spending $200 dollars on a diagnostic. More

Kevin was my advisor again, for my second oil change and tire rotation at Dick Scott. Kevin greeted me right away, confirming my appointment. The whole experience was top shelf as all services were explai tire rotation at Dick Scott. Kevin greeted me right away, confirming my appointment. The whole experience was top shelf as all services were explained to me and performed as promised and on time. I will visit again for my next scheduled maintenance. More

Kevin welcomed me for my appointment. He explained that I still had one oil change left on my contract. He checked the car in, and gave me an idea of how long the work would take. At He explained that I still had one oil change left on my contract. He checked the car in, and gave me an idea of how long the work would take. At the end, he gave me the receipt and told me where the car was. I am a happy customer. More

I stopped in for a scheduled service appointment on my leased 2023 Jeep Cherokee hybrid. I was glad to be greeted by Kevin, who then started my appointment on time. I’ve worked with Kevin before. He’s kin leased 2023 Jeep Cherokee hybrid. I was glad to be greeted by Kevin, who then started my appointment on time. I’ve worked with Kevin before. He’s kind and courteous, gets the job done on time and makes the experience about as pleasant as possible. This held true, and Kevin was even able to take care of the current recall on the vehicle, which emails had told me wouldn't be possible. Kevin had me back on the road early having delivered more than promised. Kevin is one of the reasons that we keep coming back to your dealership. More

Quick service and was easy drop off and pick up process. It was a great friendly first time experience It was a great friendly first time experience More