Dick Scott Chrysler Dodge Jeep Ram - Service Center

TERRIBLE SERVICE. First I'm told the transmission tech. is backed up 5-6 weeks out. I'm then told they have a vehicle there from Nov. 5th that hasn't been looked at yet First I'm told the transmission tech. is backed up 5-6 weeks out. I'm then told they have a vehicle there from Nov. 5th that hasn't been looked at yet. so is this the slowest tech ever? Does he put in one part a day? Even if he is waiting on parts, he can't even drive a vehicle to diagnose? Second i was told, let me rephrase that my wife had me on speaker, and she was told $1200 for a radiator and a key fob reprogram I then asked how much for each? he said the tech wanted to do a injector cleaner flush and flush the fuel lines. i told him no and to button it up id come pick it up. he told me $200 for diag. which makes no sense as the fob is supposedly $99. I picked up the truck figuring on paying $200 and i was told $169 as they did the key fob and they gave me a deal, got home used the fob to check and it didn't work. they never did the work, any of it. I would not recomend nor will i have anything serviced here. Part of the reason for not doing the work is I want to get a new Jeep, well GUESS WHERE I WONT BUY IT FROM??? More

Oil and filter First car in garage at 7 am. Out at 7:50am. Pulled over by cop 5 minutes later because a headlight was out; wished Service Dept caught it to avoid p First car in garage at 7 am. Out at 7:50am. Pulled over by cop 5 minutes later because a headlight was out; wished Service Dept caught it to avoid pull over and hassle to replace later in the day. No ticket, however. More

Promptly took care of concern Jason was very helpful in understanding my concerns and promptly took care of addressing concern from previous lube service where tires were not rotat Jason was very helpful in understanding my concerns and promptly took care of addressing concern from previous lube service where tires were not rotated. Jason went beyond the routine and helped address tire rotation as well as other concerns I had. Thank you Jason! More

Oil Change Quick and efficient service. Rob was very kind and helpful. Would recommend Dick Scott for both sales and service. Thanks, as always, for being so hel Quick and efficient service. Rob was very kind and helpful. Would recommend Dick Scott for both sales and service. Thanks, as always, for being so helpful. More

Always honest and fast service Fast and honest service as usual with Dick Scott and Mr. Rob Goodlow. Service area is always clean and have a friendly knowledgeable staff. I definite Fast and honest service as usual with Dick Scott and Mr. Rob Goodlow. Service area is always clean and have a friendly knowledgeable staff. I definitely will keep returning. More

Service dept. has horrible customer treatment Had my 2011 Town and Country in for transmission work. I was told it would take 4-6 weeks for the repair due to a shortage of manpower. It took almost Had my 2011 Town and Country in for transmission work. I was told it would take 4-6 weeks for the repair due to a shortage of manpower. It took almost 3 months for the repair. Also had to call numerous times for an update and my service agent there was always apologetic for not calling me with timely updates promising to do better and call me. He never got better. A few times I tried calling and was promptly disconnected or had to wait 15 minutes for someone to answer. When I finally got the minivan back the check engine light was on. Now I'll have to return the minivan and have them look at that. More

Rob Goodlow Rob went above and beyond to make sure I was taken care of. I had a major repair job that needed to be done and he was on top of it from start to fini Rob went above and beyond to make sure I was taken care of. I had a major repair job that needed to be done and he was on top of it from start to finish. He always takes care of me. Thanks a million Rob. More

3 1/2 months to fix an oil leak I took my Jeep in for service for a oil leak which was determined to be the rear main seal. They said they would have it for a week. 3 1/2 months la I took my Jeep in for service for a oil leak which was determined to be the rear main seal. They said they would have it for a week. 3 1/2 months later I got it back....dirty and smelly. All the while I was getting calls and letters telling me I can turn my lease in early no penalty. So I call them to take them up on their offer and they tell me straight out it's a marketing scheme, and I'd end up paying penalties and any outstanding payments due through US Bank, the company that financed it. Safe to say I won't be buying or leasing another vehicle from Dick Scott Dodge in Plymouth. More

The service provided by Jeremy was outstanding! Jeremy installed a numberof accessories to our new Jeep Rubicon and did high quality work with a perfect result. He is enthusiastic, professional andh Jeremy installed a numberof accessories to our new Jeep Rubicon and did high quality work with a perfect result. He is enthusiastic, professional andhighly motivated. Both Darryl and Jeremy are superior employees. More

Dissatisfied I scheduled an appointment 2 weeks in advance because it was the only time my wife and I could do without a car (both working parents). I purchased th I scheduled an appointment 2 weeks in advance because it was the only time my wife and I could do without a car (both working parents). I purchased the parts needed in advance and was told the work could be done that day and ready for pickup that evening. When I called to check on my vehicle at noon (5 hours after opening) it was relayed to me other things took precedent and they hadn't yet looked at it. They called me back at 3pm to tell they just took a look, it's going to take longer than expected, and they would need to keep it until Saturday afternoon now (This was on Thursday). Our schedule was not going to allow for it so I told them I need to pick it up and want the pre-ordered parts as well. This was the 2nd time in the past 2 weeks I dropped a car off, being told it would be done that day, and it wasn't. It effects my work and life. More