Dick Scott Chrysler Dodge Jeep Ram - Service Center

I really don’t want to write this review. I live in Plymouth, I love the community, I want all businesses here to succeed. But this dealership is in need of major customer service reform. So I’m hopeful this review will direct potential customers away to a better customer experience elsewhere, and inspire Dick Scott to invest in a customer service program for its staff. I brought my 2016 Ram 1500 in for service. The engine light was coming on along with the stability control light, and it was losing power. The first time I brought it in they kept it all day and couldn’t find a problem. They reset the engine light and sent me home. Driving to work the next day the engine light and stability control light came on and the same issue occurred. I dropped it off and this time they made about $1,000 in repairs. Took two days. Get my truck back for the second time, and sure enough driving to work the next morning the same issue occurred. Took it back in, they kept it a week, made more repairs this time for $1,600. I thought finally they found the issue. Sure enough next day driving to work the same issue occurred. All in all they had my truck three different occasions for two weeks, charged me nearly $3,000 for repairs that were clearly guesses, and ultimately couldn’t repair what appears to be an electrical issue. Other issues at the dealership: If you read through the other negative reviews here, Jason Scott the General Manager often responds inviting customers to contact him. I viewed that as a positive, and thought maybe he’d be willing to help with my frustrating experience. I reached out to him, and sadly I never got a response. I also attempted to contact Kevin the service manager. To give him credit he did response once, the second time he did not. I was so upset and frustrated I offered to trade my vehicle in. It’s paid off and was there at the service center already, so why not. I asked a sales person to go check it out for trade. I never got a call back on that, and never got quoted a new truck. They don’t greet you when you walk in. They’re extremely unfriendly, and it feels like you’re a burden rather than a valuable customer. I think it’s appropriate we keep in mind, we as consumers are doing them a favor by paying them for a service or for a product. They don’t direct you to your car when you check out, they hand you the keys and your left to wander the lot looking for your car yourself. Thank god for panic buttons. When I dropped my truck off the first time and went to pick it up, somehow the windshield had cracked. I claimed it wasn’t like that when I dropped it off, they claimed it was. In the end that’s my word against theirs I suppose. Needless to say I won’t be servicing any vehicles there or purchasing vehicles there. And I would highly recommend to my fellow Plymouth residents to stay away as well. Until they can demonstrate they’ve made significant strides in improving their customer experience. Which sincerely I hope they do.

Michael was very friendly and they got my oil change and tire rotation done in a short wait. He helped get a good price on a package for me as well.

I was in and out with a oil change...the service is excellent....was in and out last month with tires and sensors....Dick Scott is certainly about their business..my son thanks you as well for it's his car and I'm just the passenger and the car note payer.....Thanks Jim for your good service.

My car was there for a transmission issue and overheating. They had it almost 2 weeks to replace a radiator hose and did nothing to the transmission but drive it and tell me there was nothing wrong. I have a Chrysler warranty so I have to go to a dealership for service but will never return here if I can help it. I'm just waiting for the transmission to fail again so I can be without my car another 2 weeks.

Service advisor Moreno His customer service 5 stars he He called me on time and got the service done ✅ good experience On time no excuses 👍Moreno

I purchased my 2020 jeep wrangler in March. At the time the vehicle hesitated a little on acceleration. I was told it was due to the fact that it was learning my driving habits. After 3500 miles it never got better maybe worse. It took me two weeks to be able to get my jeep in for service. When I went to pick it up I was told there was nothing wrong and all of the jeeps that they have on their lot drive the same way. That was unsatisfactory.The jeep still hesitates on acceleration. That isn’t right and they will not fix it.Now I am forced to take it to another dealer and hopefully get it fixed. I will never return to Dick Scott Chrysler Jeep Dodge Ram whatever again.

I will go back to my original Jeep dealer. Oil change is 23.95 full service. Dick Scott charged $45 with no justification after charging me over $100.

I had the best experience your service representative Jim was very pleasant and helpful. They serviced my car in one day everyone did a great job. Thanks Jim

The first impression was not so good when I brought my vehicle in for service that day as one service advisor was ornery with his employees and the other service advisor was ornery with me. Generally the staff is always friendly. Everything worked out in the end and I am satisfied with the service.

We brought our RAM 1500 in for an oil change, loud humming and brake noise and front sensor went out. Made the appointment online 5 days in advance signed up for a loaner and showed up for our appointment Monday on time. We stood around waiting for 20 minutes for someone to wait on us, when they did we were told that there were no loaners but we could walk down the road and rent a car if they had one. Even though the web site said we had a loaner and its part of our service contract. Fast forward 4 days no phone calls so we called to see how our truck was progressing. We are told that they have been real busy and haven't gotten to it yet and it might be next week sometime. We went and got the truck, made an appointment at Fox Hills with Dale, took it in the next day, got a loaner and had the truck fixed the next day. This isn't the first time we have had problems with Dick Scott but it will be the last time. I can't recommend them find someone else that appreciates your business.