I really don’t want to write this review. I live in Plymouth, I love the community, I want all businesses here to succeed. But this dealership is in need of major customer service reform. So I’m hopeful this review will direct potential customers away to a better customer experience elsewhere, and inspire Dick Scott to invest in a customer service program for its staff.
I brought my 2016 Ram 1500 in for service. The engine light was coming on along with the stability control light, and it was losing power. The first time I brought it in they kept it all day and couldn’t find a problem. They reset the engine light and sent me home. Driving to work the next day the engine light and stability control light came on and the same issue occurred. I dropped it off and this time they made about $1,000 in repairs. Took two days. Get my truck back for the second time, and sure enough driving to work the next morning the same issue occurred. Took it back in, they kept it a week, made more repairs this time for $1,600. I thought finally they found the issue. Sure enough next day driving to work the same issue occurred. All in all they had my truck three different occasions for two weeks, charged me nearly $3,000 for repairs that were clearly guesses, and ultimately couldn’t repair what appears to be an electrical issue.
Other issues at the dealership:
If you read through the other negative reviews here, Jason Scott the General Manager often responds inviting customers to contact him. I viewed that as a positive, and thought maybe he’d be willing to help with my frustrating experience. I reached out to him, and sadly I never got a response.
I also attempted to contact Kevin the service manager. To give him credit he did response once, the second time he did not.
I was so upset and frustrated I offered to trade my vehicle in. It’s paid off and was there at the service center already, so why not. I asked a sales person to go check it out for trade. I never got a call back on that, and never got quoted a new truck.
They don’t greet you when you walk in. They’re extremely unfriendly, and it feels like you’re a burden rather than a valuable customer. I think it’s appropriate we keep in mind, we as consumers are doing them a favor by paying them for a service or for a product.
They don’t direct you to your car when you check out, they hand you the keys and your left to wander the lot looking for your car yourself. Thank god for panic buttons.
When I dropped my truck off the first time and went to pick it up, somehow the windshield had cracked. I claimed it wasn’t like that when I dropped it off, they claimed it was. In the end that’s my word against theirs I suppose.
Needless to say I won’t be servicing any vehicles there or purchasing vehicles there. And I would highly recommend to my fellow Plymouth residents to stay away as well. Until they can demonstrate they’ve made significant strides in improving their customer experience. Which sincerely I hope they do.