Dick Scott Chrysler Dodge Jeep Ram - Service Center

Oil change Quality service and good overall check of my vehicle. Done in a timely manner. Nice customer area available to wait in. Available to discuss recommend Quality service and good overall check of my vehicle. Done in a timely manner. Nice customer area available to wait in. Available to discuss recommendations needed More

Great service again Although the repir did take 2 days the service team did a great job. The tech did struggle to figure out how to repair the configuration of the new t Although the repir did take 2 days the service team did a great job. The tech did struggle to figure out how to repair the configuration of the new touch screen unit. However once he was given the solution he did a great job. More

Recall Brought my truck in for a recall. Rob did a great job and letting me know the approximate time that it would take to fix. They finished early! Even Brought my truck in for a recall. Rob did a great job and letting me know the approximate time that it would take to fix. They finished early! Even had hot coffee and breakfast sandwiches. Great experience More

A bit disappointed Just brought in for an oil change and tire rotation...no one got me when my car was done...over an hour and half wait to find out that a customer behi Just brought in for an oil change and tire rotation...no one got me when my car was done...over an hour and half wait to find out that a customer behind me remembered my car and he told me he thought my car was done...I looked and it was...my car never got washed either...the service guy was courteous. . More

Oil chnage Staff is always very friendly and responsive. What I appreciate about them most is that they are realistic on timing and expectations. No upsells or m Staff is always very friendly and responsive. What I appreciate about them most is that they are realistic on timing and expectations. No upsells or misleading sales tactics. More

Service Slow service and poor follow up. I used the night drop off in hopes to get my car repaired quickly. They completed a software update and change in Slow service and poor follow up. I used the night drop off in hopes to get my car repaired quickly. They completed a software update and change in settings for the parking break. I never received a call on the day of the appointment. Next morning while waiting for them to open they called stating it was ready for pick up. When I asked why it wasn’t finished the same day I was told my rep left at 5 and the car was completed at 5:30. More

Bad Service I had a remaining payed tire rotation service and explained before jobs start, but they snuck in that service charge without noticing me at the end. I I had a remaining payed tire rotation service and explained before jobs start, but they snuck in that service charge without noticing me at the end. I paid for 3 oil change and 3 tire rotation service, but 1 tire rotation was not completed. I had to explain may times that was paid previously and they finally removed but doesn’t seems to believe my word. They did not tell me changing 3 wiper blades costing $80.75. I only asked driver side blade and real window blade needs to be changed but they replaced passenger side blades anyway, but I did not argue and paid without saying anything because it may take more hours of explanation. Approximately had to wait 6 hours for 2 days. I have got oil change, clean and adjust brakes, wiper blades (3) change and replacing molding on passenger door. The total charge was $411.50. It seems too much charger and too many hours waiting. I was there for 2 days in a row, but they did not have the first day service information and nobody had record of what they did for my car, so I had to call my colleges to look for the invoice they gave me a day before. More

Great staff- greated warmly & quickly From arrival to departure- staff kept me informed, offered coffee, showed me the lounge- warm and friendly- and they delivered on time - thank you ver From arrival to departure- staff kept me informed, offered coffee, showed me the lounge- warm and friendly- and they delivered on time - thank you very much More

problem was fixed but they were way behind schedule Everyone I came in contact with was friendly, including Daryl, my rep. But I am disappointed that after my car was towed into the dealership on Saturd Everyone I came in contact with was friendly, including Daryl, my rep. But I am disappointed that after my car was towed into the dealership on Saturday morning, no one had looked at it until late Monday. I turns out it just needed a new battery. More

not the ususal service I have ben going to Dick Scott Dodge ever since Bruce Campell closed, and for the most part have had excellent service. That was not the case on my la I have ben going to Dick Scott Dodge ever since Bruce Campell closed, and for the most part have had excellent service. That was not the case on my last visit. The service person checking me in was either having a bad day, or was new to the job. He was very nice, and very apologetic, but it took forever. I was buying a service contract, and he had to do it twice because the first time he wrote me up for the wrong one. Then checking me in for an oil change and tire rotation took another 10 -15 minutes. Then neither the CS person nor the service tech could find the lug lock nut in the dashboard cup holder. I ended up going to the bay to show them where it was.(They did n not know where the cup holder was.) Then something was wrong with the bill because it came up as the wrong amount, so the CS person had to redo it. I am usually out in about an hour, I was there 2 hrs. and 10 mins. More