Dick Scott Chrysler Dodge Jeep Ram - Service Center

Harley is a wonderful employee to represent DIck Scott Dodge Harley has empathy for his customers which is so lacking at a lot of organizations.in this day & age. You are very lucky to have him as an employee. Harley has empathy for his customers which is so lacking at a lot of organizations.in this day & age. You are very lucky to have him as an employee. More

Very professional and provides great service. The service group are very customer focused from arrival to service complete. They greet you when you come in, explain the service to be completed and The service group are very customer focused from arrival to service complete. They greet you when you come in, explain the service to be completed and keep you updated. More

Terrific service experience I had a very good experience with the service department- Rob G took care of me. Ron and his team were friendly and professional - and took time to I had a very good experience with the service department- Rob G took care of me. Ron and his team were friendly and professional - and took time to explain my service options. Great job! More

Quick and on the mark Went in for an oil change and also received a recall software update. Team was courteous and helpful. Time estimate was pretty bang on where my 5yr so Went in for an oil change and also received a recall software update. Team was courteous and helpful. Time estimate was pretty bang on where my 5yr son that was with me was still occupied in the service wait area and had not started to complain! :) More

oil change The worst customer service on a Saturday morning. The gentleman helping me was very rude. I will never return to this dealership again. I recommend go The worst customer service on a Saturday morning. The gentleman helping me was very rude. I will never return to this dealership again. I recommend going elsewhere where they appreciate their customers. Please review your management on Saturday’s. More

Always a good visit here Well I came in today to have a replacement key made as I lost one my. The guys in the service dept, totally top shelf kinda guys I’d always recommend Well I came in today to have a replacement key made as I lost one my. The guys in the service dept, totally top shelf kinda guys I’d always recommend to friends and family of mine More

Very pleasant This service was very friendly and clean and fast I would tell all my friends to come here. Sorry what else can I say it was great This service was very friendly and clean and fast I would tell all my friends to come here. Sorry what else can I say it was great More

oil change due. complete recall notice sent last week. In order to kep my life time warranty valid, I had the oil changed and complete service performed. I was informed that the recall had to be schedu In order to kep my life time warranty valid, I had the oil changed and complete service performed. I was informed that the recall had to be scheduled. Will have to revisit the dealer to accomplish that notice. More

Incomplete diagnosis and "best guess" Repair They had my vehicle for a month, updates were infrequent, and often incomplete. My vehicle presented with a misfire and stalling at idle, which resol They had my vehicle for a month, updates were infrequent, and often incomplete. My vehicle presented with a misfire and stalling at idle, which resolved itself after the vehicle was allowed to dry. I took it to the dealer to asses any lasting issues. The dealer claimed to identify a knock, but was unable to root cause the issue. They replaced the cam phasers in what I believe to be a best guess attempt to resolve the knock. When called to notify I could retrieve the vehicle the service tech said under his breath "Not that I'm sure I heard it [the knock] anyway". I don't believe I was meant to hear this. I never heard the knock prior to service, the dealer never had me review the vehicle prior to part replacement, and while it was covered under warranty, I do not know if the parts were defective, or if they simply stopped functioning when exposed to water, and would have returned to normal function after allowed to more completely dry. I am not confident my issue has been resolved and will be seeking other avenues to perform any further required maintenance or repairs. More

Great service My Chrysler 300 went in for an oil and filter change and also a recall notice for replacement of a part. Everything was done quickly and correctly. My Chrysler 300 went in for an oil and filter change and also a recall notice for replacement of a part. Everything was done quickly and correctly. More