Dick Scott Chrysler Dodge Jeep Ram - Service Center

Transmission work needed My van needed internal transmission work done. It took some time, but I was never without a vehicle to drive and my service adviser, Jim, was awesome My van needed internal transmission work done. It took some time, but I was never without a vehicle to drive and my service adviser, Jim, was awesome at keeping me updated on the progress. My van is driving better than ever! More

Nice Job Joe got me in and out with an oil change/tire rotation. Ricky opened up some Jeeps on the lot for me to look at even though I told him I was not in t Joe got me in and out with an oil change/tire rotation. Ricky opened up some Jeeps on the lot for me to look at even though I told him I was not in the market at this time. Nice job! More

Bad customer service Ask for ride the salesman said the driver off for that day . When I went there asked a lady who works there if they have a driver that day she said ye Ask for ride the salesman said the driver off for that day . When I went there asked a lady who works there if they have a driver that day she said yes there was a driver there.Total was 639$ before 10%off.after the 10% was $617 you have to teach your people to do math I argued with the guy to fix it and even though he didn’t give the whole 10% off . I had a dr app to catch if I had time I would have the whole 10%. Very disappointed of ur costumer service More

Disappointment Went in for routine oil and tire rotation, left with a half complete order and inability to change a flat tire should it come up on the road.... Di Went in for routine oil and tire rotation, left with a half complete order and inability to change a flat tire should it come up on the road.... Dick Scott technicians are the only people to ever remove a tire from my Jeep. They have also stripped the wheel lock key for said tires. I was informed that they could not rotate my tires and I needed to buy a new one from them for $80. I was then sent home and apparently don't have the ability to change a flat tire now. I have spoke with other Jeep owners and they have NOT had to replace wheel lock lugs/key. Their Jeeps are older than mine. Worst yet Dick Scott has not replied to my email regarding this issue. Seems to me if you strip it you should replace it. Poor customer service, they would rather burn a customer who has purchased 2 Jeeps in the last few years and exclusively serviced them in house for an $80 part their staff broke... Will be finding a new metro Detroit Jeep dealer, after all my wife and I will always buy and drive them. Shockingly poor customer service in the service department. I can't fathom this... More

They get the job done but are impossible to contact Call this place to speak to an associate in service is next to impossible. They do not call and update on the status of the work. They seem to be very Call this place to speak to an associate in service is next to impossible. They do not call and update on the status of the work. They seem to be very busy and don’t have enough help. The service is good. No issues with my repairs however. I may go back but will consider another place to service my car More

Great dealership to get your car serviced. I've gone here probably 6 - 8 times since I bought my Challenger in 2015 for various things and every time the employees were very nice and helpful. T I've gone here probably 6 - 8 times since I bought my Challenger in 2015 for various things and every time the employees were very nice and helpful. This last time I had to bring my 7 year old daughter and was worried she would be bored out of her mind but we sat in the kids room and played with the toys and she was having a blast. Actually didn't want to leave when my car was done! A great place to take your car. I can't speak for the dealership part (I bought my car in Ohio) but the service staff is awesome. Every single person I dealt with was professional, nice and accommodating. More

The service right up man Joe help me right away and got thin Great service friendly people found my truck online about two years ago at Dick Scott price came down to where I could afford the truck had a low mil Great service friendly people found my truck online about two years ago at Dick Scott price came down to where I could afford the truck had a low mileage on it in perfect condition so I bought it More

Too Busy, but Jim Nall was good I made an appointment on-line but had no idea that they ween't going to service my car. It was just to see me. I kinda wish they didn't have that opti I made an appointment on-line but had no idea that they ween't going to service my car. It was just to see me. I kinda wish they didn't have that option because when I got there I was informed that my car wouldn't be looked at for 3 days. Could've saved time and not went in the first place. Unforseen circumstances caused me to stay. Jim Nall was the sales rep that helped me. I thought he was personable and reasonable. I think overall your to busy and shouldn't over promise and under deliver. Even when my car was 'ready' to be picked up it took over 2 hrs to get me out the door. They said they had to move cars around and around to get to mine. Seems like the process flow could be better so customers don't have to wait more than they should. More

Staff was very helpful all the times I have been their it’s always been fast. The writes are always willing to help when they can as well as the mechanics was very helpful all the times I have been their it’s always been fast. The writes are always willing to help when they can as well as the mechanics. Butch and Sarah have always been wonderful to work with when I had questions thank jeep up the good work More

Better vists I have had better visits there but after a 3 hours of waiting the matter was resolved so based on other vists it was ok I have had better visits there but after a 3 hours of waiting the matter was resolved so based on other vists it was ok More