Dick Scott Chrysler Dodge Jeep Ram - Service Center

Both Brad and Lori were wonderful to work with and very responsive. They always made time to answer any questions I had. I will definitely use Dick Scott Collision in the future. responsive. They always made time to answer any questions I had. I will definitely use Dick Scott Collision in the future. More

Easy and Fast Warranty Repair My Jeep Windshield was replaced from warranty with no problem or fuss. Collision center service was fast and friendly. No complaints and would recomme My Jeep Windshield was replaced from warranty with no problem or fuss. Collision center service was fast and friendly. No complaints and would recommend to others. More

Jim made sure I got in and out with no problems. Ricky is always on top of his stuff & gets me taken care of every time! always on top of his stuff & gets me taken care of every time! More

Lack of follow-up There was a big service gap between our initial appointment and the follow up. The website service scheduler does not work. I ended having to call t There was a big service gap between our initial appointment and the follow up. The website service scheduler does not work. I ended having to call to schedule an appointment. Our simple service required a part with a few day lead time so we took our car back home to wait for the part to come in. No one ever called us to say the part arrived. We again tried to use the website service scheduler to schedule a follow up appointment - again it didn't work. Frustrated we dropped off the car for service unscheduled. We expected not to be serviced immediately however it would be so much better if the service person would just be upfront and say, we are booked and we won't be able to get the car serviced for 5 days. This is unpleasant news but allows us to plan instead we got bland "someone may get a chance to look at it today but for sure tomorrow" and then we have to call back the next day to get the same routine answer. We get you are busy but please be more conservative on when the car will be done. More

Professional fast reliable This service center always does a great job, takes care of any situation I have need of They are fast reliable and always friendly Even the teleph This service center always does a great job, takes care of any situation I have need of They are fast reliable and always friendly Even the telephone operator is cordial More

Good experience Great service. Will do it again. A pleasure to do business with, especially Joe Nall.I won't go anywhere else for my G.C.SRT Great service. Will do it again. A pleasure to do business with, especially Joe Nall.I won't go anywhere else for my G.C.SRT More

Quick, professional and courteous staff. The whole process was great. Everything was explained to me in terms I understood. I definitely recommend going to this dealership. staff. The whole process was great. Everything was explained to me in terms I understood. I definitely recommend going to this dealership. More

I have leased 3 cars from this dealer.Holly is an I have leased 3 cars from this dealer. Holly is an excellent sales person. Last service was a little disappointing. Freon top off took 2 days with I have leased 3 cars from this dealer. Holly is an excellent sales person. Last service was a little disappointing. Freon top off took 2 days with an appt. More

Staff mislead me about their skills and capabilities Called to have key cut and fob programed to my 2002 Durango, was informed the shop could do the work, I also asked to check right rear tire for noise. Called to have key cut and fob programed to my 2002 Durango, was informed the shop could do the work, I also asked to check right rear tire for noise. I called back 3 days later and was told the Technicians didn't have correct DRB2 program to fix the problem, they recommended I go to Suburban Dodge. Technician removed and replaced right rear brake parts, bled system ( 3 wheels only) and I was charged $935.00. Noise still heard from right rear tire. I called back, made an appointment got there at 8:45, was met by Jim who, complained to me about staffing shortages, cars backed up on lot etc, ( like I could solve his work related problems) I wasn't in a good mood that day, neither especially since he told me I needed to go back home, call back and make yet another appointment for next week. What was the sense in whoever I spoke to the day before telling me to get there by 8:45 on Tuesday only to get immediately turned back by Jim the following day. Long story short, I took my Durango to my neighborhood Midas brake shop, they informed me the leaf springs had broken. I wonder how the shop missed something as obvious as this? Midas fixed this for $1600.00. I will remove the Dick Scott license plate tab placed on the rear of my truck and stay well clear of this dealership. More

This was the worst service experience I have ever had anywhere. I had an appointment. When I arrived  (15 minutes early). Waited 10 minutes for the person to get up from his desk to come talk to me. T anywhere. I had an appointment. When I arrived  (15 minutes early). Waited 10 minutes for the person to get up from his desk to come talk to me. Told him i had an appointment but still had to give all my info again. Seemed to have an attitude. Was told i would waiting. Was told 1 1/2 wait. I agreed. A message was sent to my spouse to contsct of anything needed. Was not the number I used when i made the appointment or checked in. After almost 3 hours, i went into the service area to see what the issue was. With again an attitude was asked who i was. I was told there were other issues with my vehcle that needed to be fixed. I asked ehy wasn't i contacted. Had to check on things. I voiced my displeasure on how this was handled but wss told i can just take my vehicle as is. I replied that so you are refusing to fix my car? he said he will check on things. I went back to the waiting area. Aftrr another 20 minutes, i was told there was over  $1200 of worked needed. was given my keys and told to come back the following week . Was not given any paperwork except for the oil change and tire rotation. As i was leaving i told him to have a good day.  I heard someone from one of the offices that I should as well. Somewhere else. Very inappropriate.  Will tell everyone i know to get service Somewhere else. Not 100% sure of the service advsors name. More