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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.8
607 Reviews

607 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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September 19, 2011

My car had to be towed from a local parking lot to Dick Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road More

by Carole Ashlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan #91128, Dan Hamblin
September 10, 2011

Had a recall on the tie rod ends of my 2009 Ram Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most info More

by ragatazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AL, Daryl, Howard
August 16, 2011

Had an appointment to have the "on" engine light checked. The P code read 0420. I arrived early. My car was kept the whole day. I was told the problem was the 0-2 sensor that I just More

by krucinski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alan
Aug 26, 2011 -

Dick Scott Chrysler Dodge Jeep Ram responded

Ms. Rucinski, The overcharge was corrected as you have mentioned. It was an automatic fee for materials which is calculated as a percentage of labor. This fee should have been waived on your initial visit which requires a manual override. I apologize for the inconvenience but am happy you were refunded. We did our best to explain to you the reason for the engine light (rear O2 sensors at the backside for the engine) even working over the phone with the aftermarket company where you first had your vehicle for the front O2 sensor. It is my understanding you took your vehicle back to them for further correction. I hope they were able to accommodate you and get your vehicle repaired in a timely and professional manner. Sincerely, Joe Prokes Service Manager Dick Scott Chrysler Dodge Jeep Ram joeprokes@dickscott.com 734-451-3535

August 13, 2011

When the service employee Allan called to tell me my vehicle was ready I questioned him on the part that was broken. He informed me that it was not broken (even though my family members and I had to ho More

by mbender98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allan
August 09, 2011

We purchased a 2010 Dodge Grand Caravan from Dick Scott Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot s More

by gerard markey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Scott and another service tech whose card I did not get
August 07, 2011

I’ve dealt with dealerships across the Metro Detroit area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for wa More

by pcj654
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Prokes, Harley Wood, Joe Prokes, Harley Wood
July 02, 2011

Although the service staff were friendly and thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after More

by dave.ciuffoletti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
June 23, 2011

Dear Reader, I leased my 3rd Chrysler 300c from Dear Reader, I leased my 3rd Chrysler 300c from Snethkamp in Redford in May of 2010, because Fox Hills had closed, but I loved my last 300. I have h More

by dhdelong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darryl Scott
Jul 05, 2011 -

Dick Scott Chrysler Dodge Jeep Ram responded

Mr. DeLong, Indeed, you have been a good customer. I sincerely apologize for what sounds like a lack of communication on our part with you regarding your vehicle. I also apologize that your expectations for the completion of all repairs was set at 5 days following us receiving all of the parts. This was communicated to you by your insurance company who was not in a position to do so. Unfortunately, yours was one of thirteen hydro-locked engines in the shop for repair from the late May flooding. We repaired the vehicles, and continue to repair the vehicles, as they came in; we repaired them in order by date and time. Shame on us for not being more clear to when your vehicle might be ready for pick up. I am aware of the extra delay once the vehicle was completed with regard to you getting back into your vehicle. This should not have occurred and if there was any extra out-of-pocket expense to you for a rental vehicle, please contact me as I would be more than pleased to assist in that cost. We do appreciate your business, as well as your comments. Committed to Continuous Improvement, Joe Prokes Service Manager Dick Scott Chrysler Dodge Jeep Ram joeprokes@dickscott.com 734-451-3535

June 06, 2011

Daryl really went out of his way to get the parts and service performed within the day. I did not make an appointmnet - just dropped it off - yet he knew my busy schedule and was able to take care of More

by tbreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl
June 05, 2011

We go out of our way to have our car serviced at Dick Scott because of their friendly and helpful staff and the good quality of their work. We have Chrysler dealerships much closer to our home, but pref More

by Frank Kushner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Prokes, Joe Prokes