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Dick Scott Chrysler Dodge Jeep Ram - Service Center
Plymouth, MI
609 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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609 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center
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September 24, 2011
Was able to pull right into the garage and Darrell greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over al greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over all a very good experience. More
by pstwjt
Employees Worked With
darrell scott
September 23, 2011
My service rep was very cordial and presented himself as a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value of the parts. More
by rshufeldt
Employees Worked With
Darrell Scott
September 19, 2011
My car had to be towed from a local parking lot to Dick Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road again. Thank you for your very courteous service. I have recommended your dealership to my friends and family. More
by Carole Ashlee
Employees Worked With
Dan #91128, Dan Hamblin
September 10, 2011
Had a recall on the tie rod ends of my 2009 Ram Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most info Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most informative or courteous. After speaking to the manager Joe, he addressed my issues and was glad to hear them. I will try them again because they have a manager that cares. Service work was quick and clean, I liked that they put plastic on my seats,not all dealerships do that. More
by ragatazz
Employees Worked With
AL, Daryl, Howard
August 16, 2011
Had an appointment to have the "on" engine light checked. The P code read 0420. I arrived early. My car was kept the whole day. I was told the problem was the 0-2 sensor that I just engine light checked. The P code read 0420. I arrived early. My car was kept the whole day. I was told the problem was the 0-2 sensor that I just had changed. I was told that the engine light would reset. I was over charged $12. i caught this error and it was refunded. The next day the engine light came back on. The P code read 0420. I took my car back to the original mechanic who changed the 0-2 sensor again. Since then the engine light has come on again and the P code continues to read 0420. My car, that I depend on everyday, has been in the shop 3.5 days and is not repaired, It is disappointing that Chrysler will not live up to its responsibility to repair warranted parts. Kathy Rucinski More
by krucinski
Employees Worked With
Alan
August 13, 2011
When the service employee Allan called to tell me my vehicle was ready I questioned him on the part that was broken. He informed me that it was not broken (even though my family members and I had to ho vehicle was ready I questioned him on the part that was broken. He informed me that it was not broken (even though my family members and I had to hold the part up with two people to close the stow and go) and asked me to come in for a lesson in how to use my vehicle. I tried to explain the problem and was again told that I would be have to be shown how to use my vehicle. The demeaning tone of Allan toward me was not acceptable. I did bring my van to Dick Scott from Allen Park because of the excellent salesman and our dedication to the dealership. My treatment in no way reflects on the the exemplary sales staff of Dick Scott. More
by mbender98
Employees Worked With
Allan
August 09, 2011
We purchased a 2010 Dodge Grand Caravan from Dick Scott Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot s Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot say it was broken when I bought the vehicle because I did not closely examine each of the keys. I spoke with our sales rep, Neil, regarding the key and he indicated that the key was in good condition when the van was purchased and therefore the cost is my responsibility. Not casting blame on any party .... just want to make a comment that $200 for a plastic key with a microchip is pretty costly. More
by gerard markey
Employees Worked With
Darrell Scott and another service tech whose card I did not get
August 07, 2011
I’ve dealt with dealerships across the Metro Detroit area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for wa area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for warranty work. I was working with a different dealership on a problem when two more problems cropped up. Even though the original problem was solved, the other dealership tried to convince me that the new problems were not there. The end of my warranty was two weeks away so I couldn’t sacrifice the time to argue with the dealership. During this process my travels took me to Plymouth. So I did a search on the Dodge web site and came up with Dick Scott. I told Joe Prokes about my two problems and asked if he could help. He told me to bring my vehicle in and have one of the Service Advisers take it for a test drive. I arrived at the dealership and Harley gave my vehicle a test drive. We didn’t even get completely out of the Service Bay and he verified both problems. I was put into a rental covered by the warranty and they started work on my vehicle. One problem was finished the next day while I had to wait on parts on the second problem. I was given the option to return the rental and come back when the parts arrive which was projected the next week. I decided to keep the rental even though I would have to pay for part of it. To my surprise, they received the new part ahead of schedule and the work was completed on one of their evening shifts. I was back in my vehicle before the weekend. When I picked up my vehicle ALL the people in the Service area were extremely nice to me. Harley was busy on the phone so the other Service personnel made sure I knew where to go to settle my bill (didn’t have one it was warranty work). Someone brought my vehicle around. I’ve never had this kind of service before! My vehicle ran great and no new problems. I’ve dealt with six (6) different dealerships in the local area including Dick Scott to which two are no longer Dodge dealerships. Out of all of them to date I would say my best experience has been with Dick Scott. So if you want your vehicle work done in a timely manner, regular notification on the progress of the repair, friendly and helpful Service Advisers, and total satisfaction then I would have to highly recommend Dick Scott. If their sales team contains only half of the customer service that I experienced in the Service Department, I know where I’m going to purchase my next vehicle. More
by pcj654
Employees Worked With
Joe Prokes, Harley Wood, Joe Prokes, Harley Wood
July 02, 2011
Although the service staff were friendly and thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after service was authorized and performed. This is very disappointing, given the current state of the economy...and in future will force me to seek a service center that's more cost effective and sensitive to the community they service. We have been loyal customers of Dick Scott...I'm afraid I'm left no alternatives. As they say, it costs 10 times more to win a new customer than it does to retain those already loyal to your company! If you wish to discuss: Dave Ciuffoletti dave.ciuffoletti@durrusa.com 734-634-5175 More
by dave.ciuffoletti
Employees Worked With
service
June 23, 2011
Dear Reader, I leased my 3rd Chrysler 300c from Dear Reader, I leased my 3rd Chrysler 300c from Snethkamp in Redford in May of 2010, because Fox Hills had closed, but I loved my last 300. I have h Dear Reader, I leased my 3rd Chrysler 300c from Snethkamp in Redford in May of 2010, because Fox Hills had closed, but I loved my last 300. I have had my vehicle serviced regularly at Dick Scott for convenience. On May 25, 2011 I went through some water during a heavy rain downpour and my engine seized. I had the vehicle towed to your dealership and called my insurance company (USAA). In 40 years of driving I have never heard of water causing this problem for an engine, but I learn that the engine needed to be replaced. The adjuster was out in a few days and approved the repairs, over 9,000.00 dollars worth, and estimated it would take about 5 days after the parts were received. I stopped into the service department several times to check on the progress of the repairs, because there was little or no communication from my service advisor. On Friday 6-8-2011 when I called, I was told the car was done, but they could not release it until payment was received. I asked what the problem was, and was told by my service advisor that he would contact the adjuster and call me back. The adjuster called me and asked if it was alright to pay the dealer directly, and I said yes, but never got the call from the advisor. I called at 5:45 pm and was told Darryl had left for the day. I stopped in around noon on Saturday, to find out the status and was told I would have to wait until payment had been received. I called both Monday and Tuesday, and received a call back on my way to work Tuesday, that I could pick up the car. I replied that I would pick the car up between 5:00 and 6:00 pm, on my way home from work. Called 15 min. before coming, had to wait behind 4 in line, car was not ready to go or washed! If there was a dealer that was convenient for service I would be there. I feel that poor communication and planning was responsible for the repairs taking 28 days, and meant I was in a rental far longer than I should have been. I have been a good customer! Please don't chase me away. David H. DeLong dhd5055@aol.com More
by dhdelong
Employees Worked With
Darryl Scott
