Dick Scott Chrysler Dodge Jeep Ram - Service Center

They held my car for 2+ days. They could not replicate the problem so no repair was done. There was no cost for which I was happy. My unhappiness stems from the fact that they called once to tell me that the problem so no repair was done. There was no cost for which I was happy. My unhappiness stems from the fact that they called once to tell me that they received my car from the tow truck but them never called me again. I had to call them on 4 different occassions looking for information. Each time they said they would call me back with more info but there was never a call. I felt as if they were not paying any attention to my car because of the lack of communication. Everyone I dealt with were very nice and professional. They just need to work on their communication of what is going on. More

My 2007 Jeep Wrangler was going through an excessive amount of oil. I was adding a quart of oil every 750 miles. Mike Torres, in the service department, suggested starting an oil consumption test. Af amount of oil. I was adding a quart of oil every 750 miles. Mike Torres, in the service department, suggested starting an oil consumption test. After multiple (regular) visits to the service department and an attempted correction (PCV valve), it was determined that a short block replacement was required. Dick Scott provided a very nice rental vehicle for my family to use during the week long repair. It has been about three weeks (and 500 miles)since the short block replacement and everything is working great. My experience with the Dick Scott service department has been positive, productive and an effeciant use of my time. I recommend Dick Scott's service department without reservation. More

Was able to pull right into the garage and Darrell greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over al greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over all a very good experience. More

My service rep was very cordial and presented himself as a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value of the parts. More

My car had to be towed from a local parking lot to Dick Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road again. Thank you for your very courteous service. I have recommended your dealership to my friends and family. More

Had a recall on the tie rod ends of my 2009 Ram Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most info Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most informative or courteous. After speaking to the manager Joe, he addressed my issues and was glad to hear them. I will try them again because they have a manager that cares. Service work was quick and clean, I liked that they put plastic on my seats,not all dealerships do that. More

When the service employee Allan called to tell me my vehicle was ready I questioned him on the part that was broken. He informed me that it was not broken (even though my family members and I had to ho vehicle was ready I questioned him on the part that was broken. He informed me that it was not broken (even though my family members and I had to hold the part up with two people to close the stow and go) and asked me to come in for a lesson in how to use my vehicle. I tried to explain the problem and was again told that I would be have to be shown how to use my vehicle. The demeaning tone of Allan toward me was not acceptable. I did bring my van to Dick Scott from Allen Park because of the excellent salesman and our dedication to the dealership. My treatment in no way reflects on the the exemplary sales staff of Dick Scott. More

We purchased a 2010 Dodge Grand Caravan from Dick Scott Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot s Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot say it was broken when I bought the vehicle because I did not closely examine each of the keys. I spoke with our sales rep, Neil, regarding the key and he indicated that the key was in good condition when the van was purchased and therefore the cost is my responsibility. Not casting blame on any party .... just want to make a comment that $200 for a plastic key with a microchip is pretty costly. More