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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.8
611 Reviews

611 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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June 29, 2020

Service was excellent. Had an oil change and tire rotation. Work was done in a timely manner. I am always taken good care of when I come in. More

by novemberannette
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jul 01, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Dick Scott Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 28, 2020

Left vehicle for a day & half of my work was done . Still have dropped door noticed once home 😡 The manager handling paperwork excellent ! not the service.dissappinted 😒 👎 More

by shayley7177
Recommend Dealer
No
Employees Worked With
Jim McCloud
Jul 16, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Hi Shayley, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully we can get to the bottom of this. Jason Scott

June 28, 2020

Nice and easy experience setting up appointment, vehicle drop off and pick up, and very quick turn around. Pleasant surroundings and people (Joe) were pleasant to work with throughout the process. More

by hutchinson.janet
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Jun 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Janet, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 27, 2020

Service dept has a lot to be desired.Service mgr ruse, Service dept has a lot to be desired. Service mgr ruse, would hlep turned and walked away. Other service.employee just said cant look at your vehicle More

by trishg722
Recommend Dealer
No
Employees Worked With
Dont know name, Joe Nall
Jul 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Jason Scott

June 27, 2020

The only dealer that I trust. Everybody is very friendly and I recommend Dick Scott for my jeep. The best service I’ve ever had compared to all other dealers More

by pjrome52
Recommend Dealer
Yes
Employees Worked With
Jim McCloud, Joe Nall, John Wentz
Jun 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

PJrome, Thank you for choosing Dick Scott Chrysler Dodge Jeep Ram, your feedback and rating mean a lot to us. We're glad Jim, Joe, and John were able to help, and we hope to see you again! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 27, 2020

Nice and courteous team. Maintained CDC and state guidelines. Prompt response and service completed within the time committed. Vehicle was ready when I reached to pickup and touch less and quick paym More

by Rajesh
Recommend Dealer
Yes
Employees Worked With
Lady at the payment counter, prompt, courteous., Jim McCloud
Jun 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Radesh, We appreciate your business and Jim and our team looks forward to serving you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 26, 2020

Customer Service I found the people in the service department to be both knowledgeable and very helpful. And I must say, it is always a wonderful surprise when paying More

by MB.INFOPLACEUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Lado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 26, 2020

Everytime we take our minivan into Dick Scott we end up with another problem or the orginal problem not being fixed. We were supposed to take our van on a road trip but had to rent a car because the van ca More

by dentan
Recommend Dealer
No
Employees Worked With
Joe Nall
Jul 11, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Jason Scott

June 26, 2020

I called to make an appointment— very easy. I had to wait in line despite having an appointment and being early. All went well; Jim did a good job with minimal contact. Did see the car jockey wearing his More

by CHBROWN3
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Jun 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

CHBrown, Thanks for sharing your thoughts about your experience working with Joe here at Dick Scott Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 26, 2020

Friendly, polite, engaging. Didn't rush me I always get service done at Dick Scott CDJR. The staff are excellent. Helpful, understanding and patient. He explained a few options I didn't realiz More

by SarahAshworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Jun 28, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you so much, Sarah, for your kind words, and for taking the time to leave us this wonderful feedback! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

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