Dick Scott Chrysler Dodge Jeep Ram - Service Center

Friendly, polite, engaging. Didn't rush me I always get service done at Dick Scott CDJR. The staff are excellent. Helpful, understanding and patient. He explained a few options I didn't realiz I always get service done at Dick Scott CDJR. The staff are excellent. Helpful, understanding and patient. He explained a few options I didn't realize I had. Explained everything thoroughly. More

Everytime we take our minivan into Dick Scott we end up with another problem or the orginal problem not being fixed. We were supposed to take our van on a road trip but had to rent a car because the van ca with another problem or the orginal problem not being fixed. We were supposed to take our van on a road trip but had to rent a car because the van came back with no air conditioning. We are frustrated and disappointed again More

Customer Service I found the people in the service department to be both knowledgeable and very helpful. And I must say, it is always a wonderful surprise when paying I found the people in the service department to be both knowledgeable and very helpful. And I must say, it is always a wonderful surprise when paying my bill and finding there is a unexpected discount on the price! This is the second time this has happened. Believe me when I say I COULDN'T HAVE BEEN MORE HAPPY and you complimentary car wash a-l-w-a-y-s rings my bell (ha ha)!!!! More

Went to get an oil change and tire rotation. After there was no sticker indicating when the next oil change should be. Not sure they even did it was no sticker indicating when the next oil change should be. Not sure they even did it More

Very friendly and polite. Explained everything I needed to know and helpful. Told me exactly what I needed to do and when I pulled up explained the whole process of dropping off my vehicle. to know and helpful. Told me exactly what I needed to do and when I pulled up explained the whole process of dropping off my vehicle. More

Outstanding Service Once again i was at Dick Scott for a simple maintenance issue on the radio. these guys and gal got me in quick and out fairly quick Once again i was at Dick Scott for a simple maintenance issue on the radio. these guys and gal got me in quick and out fairly quick More

Professional service Could not have been more pleased with the job done on my Chevy. Everything was handled with care and without any delays. My future service will be wit Could not have been more pleased with the job done on my Chevy. Everything was handled with care and without any delays. My future service will be with Dick Scott. More

Great service. Great staff. Complete coverage for anything that my vehicles need. A dealership that is dedicated to quality customer service and customer retention. The best people around. anything that my vehicles need. A dealership that is dedicated to quality customer service and customer retention. The best people around. More

Poor results from last purchase of tires I recently came in to Dick Scott for an oil change/tire rotation and asked that a slow leak be looked for as my tire gauge light has been coming on qu I recently came in to Dick Scott for an oil change/tire rotation and asked that a slow leak be looked for as my tire gauge light has been coming on quite frequently and filling the tires does not keep it off for long. They could find no problem. The problem continued, so I took it in to a Goodyear dealer and they told me the tires had tire rot and needed to be replaced, noting that the tires were 4 years old. I stated that the tires were purchased (at Dick Scott) in 2018, not 2016, so they showed me the manufacturers date on the tires, 2016. . They noted that if tires sat on shelf for 2 years before I purchased them, that would explain the tire rot. This was the second problem I have had with the 2018 tire purchase. Shortly after the purchase, my wife and kids drove out to Muskegon and had to take car in because of the way it was handling. They took it in to a Chrysler dealer out there, who determined that the lug nuts had not been fully tightened. When I reported this to Dick Scott service manager, he denied responsibility as in his opinion the car had traveled too far after the tire purchase to have been the result of their labor. He did give me a credit for the cost of repairs. the More

Joe was great. Helped me out with everything I needed help with. If you need something done go to him. He stands by his word help with. If you need something done go to him. He stands by his word More