Dick Scott Motor Mall

My vehicle was BROKEN INTO on their LOT! Where do I begin…. Took my Jeep Trackhawk in for service, it had a broken half shaft and the paddle shifters weren’t working correctly. They would not give us a begin…. Took my Jeep Trackhawk in for service, it had a broken half shaft and the paddle shifters weren’t working correctly. They would not give us a loaner, not a big deal, I’d use my husbands truck in the meantime. It became a big deal when they had my Jeep for 2 months with no communication whatsoever. When it was finally ready for pick up, we picked it up, took it home, only to find a few hours later that the half shaft was still broken and the shifters still didn’t work. We also found that my rim was now completely bent, and there were door dings on my Jeep. We took it in again, this time they gave me a loaner from Hertz. I was told I’d get an SUV (something equal to my Jeep) and I was given a little Hyundai car. My Jeep was there for a week or so when we called to check on it. We were told there was nothing wrong with it, there’s nothing to fix. We were also told my rim was on back order. My husband asked if they had actually put it up on the hoist and checked the half shaft. They did not, when they did, sure enough….my half shaft was broken. This was the beginning on May. Near the end of May we get a call with bad news. Someone had BROKEN INTO MY JEEP while it was on their lot and busted my window and dented my Jeep. They tried to steal my tires and tore through all compartments. We asked 1. Why wasn’t my high end vehicle kept inside??? And 2. How long is this going to take to fix? They actually responded and said they would have to get MY insurance information!! No way!!! Beginning of June rolls around and still no word on my Jeep. I start getting calls from Hertz saying my car is overdue and the dealership is only Paying until May 31st and everything else is on my charge (sure enough $168 in fees were pending on my account). I call the dealership to check on this issue and my jeep because I have a camping trip planned the 13-17th and need something bigger than the Hyundai I’ve been stuck with. Chris, the manager (who we had been dealing with) tells me it should be done “tomorrow” and that even if it wasn’t it would for SURE be done before my trip. The day before my trip my husband calls and says he got a call that my jeep was ready for pick up and told me to go get it. Knowing better, I called and found that the service department did NOT have my file and didn’t know where my keys were, so I couldn’t get it. I ended up taking my husbands truck on my vacation. I came home tonight, my husband got the jeep back today. He said the half shaft is still broken, rim still isn’t replaced, still have a dent on the side from the break in. All of my things are still scattered all over inside. I had to see for myself, so just now, at 10pm I went out to the Jeep. Along with all he found, I found that a few items I had intended to return to Home Depot were also stolen, and a few other things…but the most UPSETTING thing stolen was my great grandmas necklace she gave to me before she passed! I kept it around the rear view mirror (so she watches over me while I drive). I am DEVASTATED beyond words. I would never wish this experience of anyone. In short….NEVER GO TO THIS DEALERSHIP!!!!! More

I bought a used ram 1500 from them online. I drove 275 miles one way to pickup the truck and arrived shortly after the dealership closed on Memorial Day weekend. They stayed and we got the deal done by 3: miles one way to pickup the truck and arrived shortly after the dealership closed on Memorial Day weekend. They stayed and we got the deal done by 3:45. Very nice people! Thank you Tom and thank you to the finance guys name who I don't recall! More

Jillian was awesome to work with the whole process went so smooth! I love the vehicle. Was a little disappointed with the trade in amount could get $1,000.00 more if I had traded it in in Midland but they so smooth! I love the vehicle. Was a little disappointed with the trade in amount could get $1,000.00 more if I had traded it in in Midland but they didn’t have a car I liked. More

great to work with this dealership, really like dealing with Nelson. in my opinion he is one of the good old boys. everyone was very pleasant. have been dealing with DS for a number of years and will conti with Nelson. in my opinion he is one of the good old boys. everyone was very pleasant. have been dealing with DS for a number of years and will continue to do so. Thanks All. More

Our experience was very good. Tom was outstanding to work with. The process was very simple and easy. Happy that they delivered the vehicle to my home! Facilities are a little run down work with. The process was very simple and easy. Happy that they delivered the vehicle to my home! Facilities are a little run down More

Very happy with prompt response, Tom was very good to work with. He communicated back with me and handled my deal very prompt. Everyone I dealt with were great people. Ken Clark work with. He communicated back with me and handled my deal very prompt. Everyone I dealt with were great people. Ken Clark More

Great experience all around, wasn't my first lease/purchase from Jud and his staff of sales persons. Will definitely be dealing with them in the future. lease/purchase from Jud and his staff of sales persons. Will definitely be dealing with them in the future. More

I think dick Scott dealship was very professional in working toward our lease agreement. They did everything I ask them to do in getting me the car I ask about. I’m very happy in the results. working toward our lease agreement. They did everything I ask them to do in getting me the car I ask about. I’m very happy in the results. More

A Pleasure Doing Business with the Entire Staff, Jud Scott, Nelson Cyphers and Every One At Dick Scott Motor Mall, Thank You One And ALl Scott, Nelson Cyphers and Every One At Dick Scott Motor Mall, Thank You One And ALl More

Tom was friendly and very helpful in finding us a truck to fit our needs despite the challenges of the current shortages in the truck market. Buying a new vehicle was quick and easy working with the Dock S to fit our needs despite the challenges of the current shortages in the truck market. Buying a new vehicle was quick and easy working with the Dock Scott team. More