Dick Scott Motor Mall

Easy service and easy sales My first oil change and it was simple and inexpensive. Plus while waiting I purchased a used car with salesman Rick T. The whole experience was easy My first oil change and it was simple and inexpensive. Plus while waiting I purchased a used car with salesman Rick T. The whole experience was easy and pleasant. More

Not really great follow up The service manager is really nice, and the courtesy shuttle was great and no waits, that being said, my windshield washer wasn't working on my 2017 R The service manager is really nice, and the courtesy shuttle was great and no waits, that being said, my windshield washer wasn't working on my 2017 Ram, took to service, was told "It just didn't have enough fluid in it to work, or turn indicator light off" and I took it out the door, Refilled reservoir, STILL DIDN"T WORK LIGHT STILL ON< just same way I took it in, SO, I called and made appointment and returned vehicle to service dept., This time they said "We did find a small leak in the reservoir, and the part has to be ordered, I'll call you tomorrow (Wed) so you know you can bring it in on Thursday and get it replaced as it is 2 hr book repair" OK, Well, Wed, came and went, as now has Thursday and Friday, no phone call, no info, NOTHING" I should not have to keep calling THEM over and over to get things moving. A good service department, diagnoses and fixes things completely and correctly the first time, or gets parts ordered, makes sure the parts arrive and THEN CALLS the customer to let them know their parts are in so they can return vehicle for the completed repair. This has not happened in the two times I have had to try to get service at Dick Scott Motor Mall in Fowlerville. While I understand service departments are busy, continued lack of follow through or incomplete/incorrect repairs are not they I think they want to become "Less" busy. More

2019 Jeep Wrangler purchase My new vehicle purchase with Dick Scott motor mall in Fowlerville was absolutely the most hassle free vehicle purchase I have experienced. Thanks so m My new vehicle purchase with Dick Scott motor mall in Fowlerville was absolutely the most hassle free vehicle purchase I have experienced. Thanks so much to Jim Dwyer for his commitment to making the process go quickly and smoothly and without any high pressure tactics. I have no reservations in recommending both Jim and the dealership to anyone looking for a new vehicle. Once again thanks for your commitment to making the process enjoyable and stress free. Mark Panoff More

THE BEST LEASE EXPERIENCE MY HUSBAND AND I WENT ON A SATURDAY TO CHECK OUT THE NEW 2019 CARS THAT WERE AVAILABLE TO LEASE. WE HAVE LEASED SEVERAL TRUCK AND CARS, I'VE HAD SOME MY HUSBAND AND I WENT ON A SATURDAY TO CHECK OUT THE NEW 2019 CARS THAT WERE AVAILABLE TO LEASE. WE HAVE LEASED SEVERAL TRUCK AND CARS, I'VE HAD SOME ANXIETY WHEN GOING TO A DEALERSHIP, AND THE PRESSURE I FEEL. WE HAD NO INTENTION ON TURNING MY LEASE IN YET, AND WHEN WE CAME TO YOUR DEALERSHIP, WE WERE GREETED BY A SALESMAN SCOTT, WHO WAS WILLING TO SHOW US SOME VEHICLES, NO PRESSURE, LET ME TRY OUT A FEW TO DRIVE, AND AFTERWARDS SAT DOWN WITH US ABOUT THE DIFFERENCES BETWEEN SUV'S. SCOTT WAS SO PROFESSIONAL BUT NOT PUSHY AT ALL. AFTER SPENDING A FEW HOURS THERE I FELT LIKE FAMILY, AND YOU KNEW HE REALLY CARED ABOUT US. I HAVE NEVER BEEN TO A DEALERSHIP, AND WE'VE BEEN TO MANY, THAT TREATED US SO GREAT. NEEDLESS TO SAY, WE PURCHASED A NEW LEASE THAT DAY, AND I LOVE MY NEW CHEROKEE. SCOTT'S KINDNESS AND WARMTH KEPT US FROM SHOPPING AROUND AT OTHER DEALERSHIPS. I WOULD RECOMMEND THIS PLACE TO EVERYONE. More

First Car I was looking for a car for over a year and had the pleasure of working with Nelson to look at a couple of cars over that time period. When I found th I was looking for a car for over a year and had the pleasure of working with Nelson to look at a couple of cars over that time period. When I found the perfect car, Nelson made the car buying process stress-free for a first time buyer and selflessly went out of his way for us. The rest of the staff was very pleasant and helpful.. we will be sure to return for our next vehicle purchase. More

Another Great Experience! Together my wife and I have purchased 1/2 a dozen vehicles from Dick Scott Motor Mall over the years. Each purchase was the same - off the charts ser Together my wife and I have purchased 1/2 a dozen vehicles from Dick Scott Motor Mall over the years. Each purchase was the same - off the charts service, knowledge and professionalism. I appreciate the "no pressure" sales approach and excellent follow through. They do what they say they're going to do. I truly have a great experience every time I deal with this dealership. I can't say enough good things about it and I often recommend them to friends and family. I'm not the type to recommend a lot of things unless I fully believe in it. Thank you for always taking care of us with our vehicle needs. More

collision department Collision worked on my Grand Cherokee on several different occasions. Addressing as small a job as a quarter size chip in the paint to fixing it after Collision worked on my Grand Cherokee on several different occasions. Addressing as small a job as a quarter size chip in the paint to fixing it after a major accident. The department does wonderful work, Scot is very nice to deal with and is very responsive. I recommend Dick Scott Motor Mall to everyone. More

Fantastic service Fantastic all around sales service and friendly environment and quick service , easy access to and from the expressway, great price, clearness of a Fantastic all around sales service and friendly environment and quick service , easy access to and from the expressway, great price, clearness of all the shop, bldg and restrooms More

Engine Warning Light I had an issue with my Engine Warning Light and scheduled an appointment with Dick Scott's Service Department. Scott Combs was extremely helpful and I had an issue with my Engine Warning Light and scheduled an appointment with Dick Scott's Service Department. Scott Combs was extremely helpful and courteous. I needed to leave my vehicle for them to fix the problem and Scott helped me with a vehicle to drive over the weekend. I appreciated the help received! Great Dealership! More

Service that makes you feel good I purchased my truck and jeep both from this dealership which in both cases was a great experience. My sales person is Nelson Cypher who I believe to I purchased my truck and jeep both from this dealership which in both cases was a great experience. My sales person is Nelson Cypher who I believe to be one of the nicest and caring individuals that you would want to help you with choosing and purchasing a vehicle. I take both vehicles in for service and am treated like family. Scott Combs, Bob Wachterhauser , Scot Butash and Nick(new guy) always greet me with a smile and handshake and a "How are you, it's nice to see you". You will not be disappointed choosing to work with all the great people at Dick Scott Motor Mall. More