Dick Scott Motor Mall - Service Center

Exemplary My Charger had to be towed into Dick Scott Sunday night. Early Monday morning the Service Manager, Jesse Shelton, called me and went over in great det My Charger had to be towed into Dick Scott Sunday night. Early Monday morning the Service Manager, Jesse Shelton, called me and went over in great detail the repairs that would be needed, he also gave me an estimate on the total cost of the repairs and how long it would take. I couldn't believe that he had contacted me so soon, I approved the repairs and a little bit later Mr.Shelton called me again to let me know how the repairs were going and informed me that while my Charger was there he would also take care of the recall problem. I had totally forgotten about the recall and really appreciated the fact that he was going to take care of it while it was there. Mr. Shelton then asked me if I had a way into the dealership and I told him that no, I would have to find someone to give me a ride and that it could be a day or so before I could get to the dealership. He asked if I was home and I answered yes and he said that he would be sending the shuttle van out to pick me up. What could have been a terrible experience for me turned into an exemplary one, the repairs to my Charger were completed quickly, the recall problem was taken care of, and I didn't have to arrange for a ride to Dick Scott because the shuttle van was picking me up. This is, without a doubt, the most personable experience that I have ever had at a dealership. I am recommending to anyone that will listen to me that they should take their business to Dick Scott. More

Great service Friendly staff, prompt service and quality of work done. I was pleased with work previously done at Dick Scott Chrysler at Fowlerville Mall and that's Friendly staff, prompt service and quality of work done. I was pleased with work previously done at Dick Scott Chrysler at Fowlerville Mall and that's why I go there for service. More

Recall and sway bar issue Vehicle was looked at, parts were replaced in a timely manner. Due to a back order on the sway bar, I will have to return to have this completed once Vehicle was looked at, parts were replaced in a timely manner. Due to a back order on the sway bar, I will have to return to have this completed once parts arrive, but I was informed of this before I picked up the vehicle. More

Always great people to deal with. Sales, service and parts. I’ve always had great help from The Dick Scott staff.i would recommend anyone to buy their vehicles there. And I will buy my future vehicles there.i l I’ve always had great help from The Dick Scott staff.i would recommend anyone to buy their vehicles there. And I will buy my future vehicles there.i lease my wrangler from here and couldn’t be happier. More

Body Damage Repair We were very pleased with the body repair work that was done on our vehicle. They did a wonderful job and without any complications or confusion. In We were very pleased with the body repair work that was done on our vehicle. They did a wonderful job and without any complications or confusion. In addition, they cleaned it, too. Thank you very much. More

Great Staff very accommodating Great Service and prompt. Great Service, prompt and professional, all individuals delt with left a favorable impression not only on myself but in a manner that that friends and Great Service, prompt and professional, all individuals delt with left a favorable impression not only on myself but in a manner that that friends and associates will seek out the dealership. More

Did what they said. Explained what had to be done Oil leak. Added a dye to locate leak explained to me that we had to wait for the leak to show itself. Next oil change hopefully we can find it Oil leak. Added a dye to locate leak explained to me that we had to wait for the leak to show itself. Next oil change hopefully we can find it More

Great service They really went to bat for us, getting Dodge to cover our transmission under their warranty, even though it was just past warranty. They also got our They really went to bat for us, getting Dodge to cover our transmission under their warranty, even though it was just past warranty. They also got our van done a day earlier than promised. Jesse was great! More

Good job Did a great job . Done when promised . Listened to my complaint and checked what I asked . Allways had the car serviced here , and will continue too . Did a great job . Done when promised . Listened to my complaint and checked what I asked . Allways had the car serviced here , and will continue too . More