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Dick Smith Ford of Columbia

Columbia, SC

Overview
Employees
Reviews
Vehicles
4.7
952 Reviews
When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have. This dealership strives to provide the best vehicles and service possible to the dealership area. Or experienced sales and service staff is available to help you find and maintain your next vehicle. Visit our showroom today and let us help you find your dream vehicle!
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7201 Garners Ferry Rd.

Columbia, SC

29209

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Showing 952 reviews

January 19, 2026

Over the past 12 months that specific dealership put in faulty parts on my car that needed care immediately after leaving the dealership, produced work that required replacement of almost the entire engine More

by DIANNASILVA
Recommend Dealer
No
Employees Worked With
Geo was exceptional, the service manager Jeremy is lazy, hungry and unaccountable to the work his team produces.
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Jan 19, 2026 -

Dick Smith Ford of Columbia responded

Diana, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating and upsetting this situation has been for you. That is not the level of service or care we strive to provide, and we regret that we did not meet your expectations. We take all customer concerns very seriously, especially those related to vehicle repairs and communication. Your comments regarding both the service process and your interaction with our team are concerning, and we would like the opportunity to review everything in detail and better understand what occurred. I would appreciate the chance to speak with you directly and review your repair history so we can address your concerns appropriately. Please reach out to me at your convenience so we can continue this conversation offline and work toward a resolution. Thank you again for bringing this to our attention. — Lee Cook General Manager Dick Smith Ford of Columbia

January 18, 2026

I am pleased with the way service advisor handled my situation and was able to provide me with some information regarding the issue that was raised with the team and was able to resolve this issue. Than More

by emconcessions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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January 18, 2026

Great overall customer service. Everyone there goes out of their way to make you at ease and take care of all your vehicle needs. More

by TOOMUCHWORK1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Poe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 18, 2026

The service is always available and professional. They are friendly and helpful. I would recommend them to anyone. More

by BH842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy is a good guy and he is helpful to me.
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January 18, 2026

Very good Good service manager Giovanni Mr. Bencini is the reason I use your dealership More

by statesclawson0105
Recommend Dealer
Yes
Employees Worked With
Come on man. Read the xxxx text.
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January 17, 2026

Great service experience. Tyler was very knowledgeable and courteous. Was greeted promptly when I pulled into the service lane. More

by RICHARDSMITH1
Recommend Dealer
Yes
Employees Worked With
Tyler
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January 17, 2026

I was a walk in and can only complain that my battery cover was not replaced but, the service was ok and I would consider going back if I need any more repairs but, I will really try to get an appointmen More

by ROSTERJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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January 17, 2026

Matt has learned to communicate the status. A great improvement. The mechanic work always seems good and you all stand behind your work. Something not that common these days. More

by EUBANKSFD
Recommend Dealer
Yes
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January 17, 2026

Front the 1st call Tyler set my appointment and explained everything to me step by step. Tyler went above and beyond to let me know everything was taken care of. He went out his way to find a way to get in c More

by AB8183207
Recommend Dealer
Yes
Employees Worked With
Tyler
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January 16, 2026

He understood my needs and addressed them without trying to up-sell me. He was professional and delivered in a timely manner. More

by AVANPELT
Recommend Dealer
Yes
Employees Worked With
Giovanni Bencini
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