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Dick Smith Ford of Columbia
Columbia, SC
956 Reviews
When you choose this dealership, you choose a lifelong partnership with your dealer. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on this dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
This dealership strives to provide the best vehicles and service possible to the dealership area. Or experienced sales and service staff is available to help you find and maintain your next vehicle. Visit our showroom today and let us help you find your dream vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 956 reviews
Verified Customer
January 21, 2026
It was a good experience until we realized the 2026 Maverick XLT we purchased didn't have blind spot monitoring. We wouldn't have purchased this vehicle had we known it didn't have that vital feature. Maverick XLT we purchased didn't have blind spot monitoring. We wouldn't have purchased this vehicle had we known it didn't have that vital feature. The salesman didn't tell us it didn't have blind spot monitoring. The Maverick we test drove had it, and my son has a 2025 Maverick XLT and he has it as well. So, my wife left our salesman a phone message saying the blind spot monitoring wasn't working on our new vehicle and asked what we should do. However, he never called us back; so, we called the service manager and brought the truck in, which is when the service manager told us this feature wasn't included on our Maverick. We are very dissatisfied with this outcome. The Maverick is great except for missing that one feature--which for us, makes it unsatisfactory and unsafe. How can this be rectified? More
by DOUGGRAY123
January 20, 2026
We had gone to a couple oil changes before today's experience and had not been satisfied due to a lengthy wait, but today was excellent The wait and the interaction with Tyler was satisfactory. experience and had not been satisfied due to a lengthy wait, but today was excellent The wait and the interaction with Tyler was satisfactory. More
by Oscaraalvarez
Employees Worked With
Tyler Turner-claytor
January 19, 2026
Over the past 12 months that specific dealership put in faulty parts on my car that needed care immediately after leaving the dealership, produced work that required replacement of almost the entire engine faulty parts on my car that needed care immediately after leaving the dealership, produced work that required replacement of almost the entire engine claiming it's just the car. I've notified all local news sources to the scam that I believe is going on at Dick Smith, I've provided 18 work order sheets to all those local news sources as well as eight different customer feedback reports to the BBB or Google reviews with claims of their car having similar issues to mine and feeling that the issues their car experience were possibly a result of the quality of work produced at your service department. Jeremy has no business being in customer service. He's cowardly in dealing face to face with the customer and has the service people deal with angry customers. He expected me to wait one hour for him and his other person while they took their lunch before we could discuss the work and the bill all the while knowing I'd driven one hour to discuss this issues with my car. I am working with a social media team to provide a video about the service department down there, I will also produce all receipts and I will put money into marketing that video into the local area. Dick Smith service department is nothing short of a 'dollar tree' version of a Ford Dealership, led by Jeremy. More
by DIANNASILVA
Employees Worked With
Geo was exceptional, the service manager Jeremy is lazy and unaccountable to the work his team produces.
January 18, 2026
I am pleased with the way service advisor handled my situation and was able to provide me with some information regarding the issue that was raised with the team and was able to resolve this issue. Than situation and was able to provide me with some information regarding the issue that was raised with the team and was able to resolve this issue. Thank you Paxton for understanding my situation. More
by emconcessions
Employees Worked With
Service department
