Dick Smith Ford of Columbia

ROBERT.KOON responded

See above.

Dick Smith Ford of Columbia responded

Hi Mr.Robert, My name is Mandylee I am the Customer Experience manager here at Dick Smith Ford, Thank you for reaching out. I am so sorry to hear about the nail puncture in your tire. Sidewall damage is incredibly frustrating because it unfortunately requires a full replacement for your safety. I completely understand why you were surprised about the lack of road hazard coverage. To clarify, our standard manufacturer warranties cover defects in materials and workmanship, but they don't cover external damage caused by the road, like nails or potholes, unless an additional Road Hazard Protection plan was purchased at the time of sale. Thank you for your Business and for reaching out we look forward to seeing you down the road. Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Wow, thank you for such a glowing review! Our team prides itself on being flexible and communicative, so knowing that those efforts made a difference in your experience means a lot to us. It was a pleasure ensuring everything was just right for you! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Wow, what an incredible compliment! We are so thrilled to hear that Matt provided you with such a high level of service. Excellent communication is something we strive for every day, and knowing Matt made such a positive impact on your experience truly makes our day. I’ll be sure to share your kind words with him and the rest of the team! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you for bearing with us! I know your time is valuable, and we truly appreciate the additional feedback. Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We are thrilled to hear that Matt Davenport made the process easy and seamless for you. Providing top-tier customer service is what we strive for, and I’ll be sure to share your praise with Matt and the rest of our team. Enjoy your new vehicle! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We know your time is valuable, so we always strive to get you back on the road as quickly as possible without sacrificing quality. It’s great to hear that our team kept you well-informed throughout the process. We’ll be sure to share your feedback with the staff! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

We’re so happy to hear you had a great experience with us! Providing clear answers and helpful recommendations is exactly what we strive for. Thank you for choosing us, and enjoy your new vehicle! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We’re thrilled to hear that you enjoyed working with your service advisor and that our team’s personality made your visit better. Providing fast, helpful service with a smile is exactly what we aim for. We’ll be sure to pass your compliments along! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you for sharing your experience! We know how easy it is to put off recall appointments, which is why we’re so glad our Mobile Service made the process 'fast and easy' for you. I will definitely pass your compliments along to Jesse for providing such great service at your location. We appreciate your business! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We’re thrilled to hear that you valued the honesty and timeliness of our team. I will be sure to share your feedback with Tyler Turner and our technicians—they’ll be so happy to know they made such a great impression. We look forward to seeing you again! Mandylee Peake -Customer Experience Manager