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Dick Smith Ford of Columbia

Columbia, SC

Overview
Reviews
4.7
1,311 Reviews
Call Dealership (839) 218-4628
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7201 Garners Ferry Rd.

Columbia, SC

29209

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Showing 1,311 reviews

August 05, 2026

Doug is just the best! Listened to what I wanted and then set about finding it. I now have a light blue 2026 Ford Maverick hybrid and was going from a stick shift with litt More

by Janice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Truett
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July 14, 2026

I took my 2023 F150 here for an oil change and tire rotation. When I arrived I waited for ten minutes while the service guy, Matt, talked to another guy about their tattoos instead of helping me, the c More

by spenglerluke87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Koch
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June 24, 2026

Good Servicing. Today was a longer wait but Giovanni was a great Service Advisor as always. More

by Carguy2
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Jun 25, 2026 -

Dick Smith Ford of Columbia responded

Thank you for your Review and for your Business Glad to hear Giovanni was great as usual we look forward to seeing you next time. MandyLee Peake Customer Experience Manager

May 19, 2026

Paxton in the service lane did an excellent job of getting me in and out in a timely manor. Very professional. More

by parkerrsmith21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paxton Boozer
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May 20, 2026 -

Dick Smith Ford of Columbia responded

We truly appreciate you taking the time to share your experience. Providing timely and professional service is exactly what we strive for, and I will be sure to pass your kind words along to Paxton—he will be glad to hear he made a great impression. Thank you for your business! Mandylee Peake -Customer Experience Manager

May 15, 2026

There was a nail in the right rear tire that punctured the sidewall. I was surprised to find out there was no road hazard warranty on it. More

by ROBERT.KOON
Recommend Dealer
Yes
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May 15, 2026 -

ROBERT.KOON responded

See above.

May 15, 2026 -

Dick Smith Ford of Columbia responded

Hi Mr.Robert, My name is Mandylee I am the Customer Experience manager here at Dick Smith Ford, Thank you for reaching out. I am so sorry to hear about the nail puncture in your tire. Sidewall damage is incredibly frustrating because it unfortunately requires a full replacement for your safety. I completely understand why you were surprised about the lack of road hazard coverage. To clarify, our standard manufacturer warranties cover defects in materials and workmanship, but they don't cover external damage caused by the road, like nails or potholes, unless an additional Road Hazard Protection plan was purchased at the time of sale. Thank you for your Business and for reaching out we look forward to seeing you down the road. Mandylee Peake -Customer Experience Manager

May 12, 2026

Always aa perfect service experience. Knowledgeable, readily communicates, ensures best services rendered Flexible and attentative. More

by Richardhales5208
Recommend Dealer
Yes
Employees Worked With
Tyler
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May 14, 2026 -

Dick Smith Ford of Columbia responded

Wow, thank you for such a glowing review! Our team prides itself on being flexible and communicative, so knowing that those efforts made a difference in your experience means a lot to us. It was a pleasure ensuring everything was just right for you! Mandylee Peake -Customer Experience Manager

May 12, 2026

Matt was fantastic, I've never had the level of communication or personalized service ever in my life !! More

by sjdenemark
Recommend Dealer
Yes
Employees Worked With
Matt
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May 12, 2026 -

Dick Smith Ford of Columbia responded

Wow, what an incredible compliment! We are so thrilled to hear that Matt provided you with such a high level of service. Excellent communication is something we strive for every day, and knowing Matt made such a positive impact on your experience truly makes our day. I’ll be sure to share your kind words with him and the rest of the team! Mandylee Peake -Customer Experience Manager

May 11, 2026

I'd prefer to just give you what I've already given you. OK, four more words More

by Mark
Recommend Dealer
Yes
Employees Worked With
Matt
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May 12, 2026 -

Dick Smith Ford of Columbia responded

Thank you for bearing with us! I know your time is valuable, and we truly appreciate the additional feedback. Mandylee Peake -Customer Experience Manager

May 11, 2026

Great costumer service Matt Davenport was amazing and help me through the entire process it was extremely easy with his help More

by franklinjm84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Davenport
Report | Print
May 11, 2026 -

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We are thrilled to hear that Matt Davenport made the process easy and seamless for you. Providing top-tier customer service is what we strive for, and I’ll be sure to share your praise with Matt and the rest of our team. Enjoy your new vehicle! Mandylee Peake -Customer Experience Manager

May 11, 2026

Got the job done quick and communicated well through the whole process. Couldn’t ask for more! More

by joem17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paxton
Report | Print
May 11, 2026 -

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We know your time is valuable, so we always strive to get you back on the road as quickly as possible without sacrificing quality. It’s great to hear that our team kept you well-informed throughout the process. We’ll be sure to share your feedback with the staff! Mandylee Peake -Customer Experience Manager

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