Dick Smith Ford of Columbia

Service Department Apparently an "appointment" is not arrangement to meet someone at a particular time and place. instead I scheduled an appointment to have a recall don Apparently an "appointment" is not arrangement to meet someone at a particular time and place. instead I scheduled an appointment to have a recall done on my car, only to show up, wait six hours for them to not do anything but get grease in my car and curb one of my tire sidewalls. No work performed. I'm more than upset. What else can you expect from a dealership tho. More

Go somewhere else . You won't regret it! I went in for my first free oil change so I thought I'd check on the prices for a new F 150. I was pressured to make a sale. I went in at 11:00am on S I went in for my first free oil change so I thought I'd check on the prices for a new F 150. I was pressured to make a sale. I went in at 11:00am on Saturday as I verified on Friday. I had another appointment at 1:00pm at another dealership to do the same. It took them over 3 hours to change my oil when I was told it would only be an hour maybe an hour and 15 minutes. My salesman had the nerve to tell me that the offer was only good till 4:00pm. I turned around and walked away and didn't look back. Classic Ford treated me like a human being. Enough said! More

My experience with both the sales and the service department I am at a loss to explain anything other that a five star review for the dealership. My experience with both sales and service, (now 10,000 miles plus I am at a loss to explain anything other that a five star review for the dealership. My experience with both sales and service, (now 10,000 miles plus) certainly rates five stars. More

Waste of time and money They charged me $100 to tell me they couldn't hear a noise that had to listen to the whole way home. Took it to my local guy; it was a wheel bearing. They charged me $100 to tell me they couldn't hear a noise that had to listen to the whole way home. Took it to my local guy; it was a wheel bearing. No more noise. What a waste! More

Terrible Live in GA - 4 hrs away. Contacted the dealership on Wednesday about coming Saturday to see a certain vehicle. Even contacted them again on Friday to Live in GA - 4 hrs away. Contacted the dealership on Wednesday about coming Saturday to see a certain vehicle. Even contacted them again on Friday to confirm. Got there and the vehicle was a mess - no not mess - disaster!!!! There was dirt, grime and just plain nastiness all over the car. The type of stuff you can clean up/ wipe down. Looked like a daycare full of kids had just emptied their shoes with sand and dirt and had free reign with markers and lollipops all over the vehicle. Obviously no one had even tried to clean it. The sales guy commented I don't know why this car wasn't cleaned if they knew you were coming. Uh yeah buddy they knew we were coming for 3 days. And the fact we were driving 4 hrs should have been a clue we were serious about purchasing a car!!! Not only that but when asked about any problems with the car none were disclosed. However knobs were missing that control the radio and hear/air. We were told they would see if they might have an extra lying around in the back! 😳 Then the power button on one DVD player was completely sunken within the player. The sales associate then pulled out some keys to try and pry it out. To no success. No one was friendly. Did not feel welcome or that they even wanted our business. They were not forthcoming about the vehicle and they could not even have it cleaned- at least wiped down before showing. Very very unprofessional. Will never do business with these folks who put nothing into what they do! Wound up purchasing a WONDERFUL vehicle at another dealership in Augusta, GA - a complete night and day experience! More

Service department are HUGE LIARS and CROOKS JARROD and Jeremy (service manager)lied to us from the first day we made a appt. Made appt. On a wednesday for a friday afternoon appt. Told us the ca JARROD and Jeremy (service manager)lied to us from the first day we made a appt. Made appt. On a wednesday for a friday afternoon appt. Told us the car wood be ready next day Jarrod called next day at 1:30said Jeremy said it couldnt be looked at but Jeremy was home sick then he said it wood be looked at first thing monday WRONG! All day monday and tuesday they lied and guess what they BROKE A PART on the car and called me to tell me i was gonna have to pay 130.00 for it .I have left out alot of the lies they told us but this is the short version WARNING dont take your car there. More

New to Columbia and got great service I just moved to Fort Jackson and was in need of a new truck. I had no time to waste trying to find a great price due to limited funds after my move ac I just moved to Fort Jackson and was in need of a new truck. I had no time to waste trying to find a great price due to limited funds after my move across the country. I spoke with David McNance and told him my situation and he had me in a F-150 truck in less then an hour just like he said he would. This was the best experience in truck buying I've ever had. I can't say enough for their no pressure full transparency salesmanship. I would recommend him to anyone in need of transportation you will not be disappointed More

Try to nickel and dime me. I brought my car in because I heard a hard sound in my engine so I was getting it diagnosed to see what's the problem Tom the services advisor check m I brought my car in because I heard a hard sound in my engine so I was getting it diagnosed to see what's the problem Tom the services advisor check me in I advice him that the sound I heard was coming from my engine ok they say it would take a couple of days to diagnosed so when they diagnosed the car it came back to be catalyict converter on my muffler so I paid 1400 hundred dollars to get replace because they say it was the problem and doing so I assume it was goin fix the problem so I save up 1400 got my car fix supposedly took them 30 mins to locate my car on the property so by the time I got it they where closing didn't really get to check the car out drove it for a couple of days the problem came back then eventually my number 5 cylinder blew from my car while I was on the way to take it back on the fourth day of supposedly getting fix so they tell me of we didn't have a way of knowing the engine was goin go unless we got this fix to see if it wasn't another major problem but if y'all say after y'all fix it n still here unusual sound from the engine but didn't let me know when I got the car would I really felt comfortable takin back off the lot the new engine plus service is 7500 which that's almost 9 grand of work on a car but my think is they don't care bout there customer to let someone drive off with issue still pending on the car and acting like everything is good so I definitely won't advise you using there service department because of the lack of customer caring when handling someone's vehicle and letting u drive off with an unsafe car without telling u about it More

Run from this place!!!! I took my car in because gor sputtering sound. I was assured it could be seen the next morning so we stayed in a hotel next door. When I got there the I took my car in because gor sputtering sound. I was assured it could be seen the next morning so we stayed in a hotel next door. When I got there they did it would be 6 days!!! The only thing they offered to do was fire the guy that said they could take it. More

Dick Smith Ford's Slogan..."We didn't build it." I purchased a Ford Focus from this dealership three years ago. I felt bullied by the car salesman and should have walked out immediately. Instead, I p I purchased a Ford Focus from this dealership three years ago. I felt bullied by the car salesman and should have walked out immediately. Instead, I purchased a Ford Focus. It is a piece of junk. Within two weeks, the cars electronic system died and it took them over two months to fix it. Fast forward to about two and a half years later. The same part of the car died. The service manager informed me that this never happened, that he hadn't ever heard of it happening. I asked how it was possible that the same piece had died on mine twice? Apparently, it was a fluke. When I pressed further, he said he didn't build it and it wasn't his problem. I talked to a second individual and he also repeated the line, "I didn't build it." I find this disturbing. It seems to be the go to line at this dealership. This suggests that they don't think very highly of the product they are selling. Having spoken with someone with works at a car deanship, he said they should have at least my a courtesy call to the manufacturer to see if they would assist with the cost of the new part as I had already had to replace it once. Again, I got the "I didn't build it line." To top this all off, I asked Roger Neal, the service manager if the car would be finished by Monday. He said the car would be done today. I received a call that the part was damaged and it would take even longer than the original date Tom gave me. I would recommend both purchasing and servicing your car at another deanship. More