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Dick Smith Ford of Columbia

Columbia, SC

Overview
Reviews
4.7
1,308 Reviews
Call Dealership (839) 218-4628
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7201 Garners Ferry Rd.

Columbia, SC

29209

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Showing 1,308 reviews

April 29, 2026

Tyler and Mr. Cook went way beyond the stereotypical treatment. I felt as if a red carpet were rolled out. The are customer focused and customer driven. More

by OSWALD.ZAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Cook, Mark Hayward
Report | Print
Apr 29, 2026 -

Dick Smith Ford of Columbia responded

We are thrilled to hear about your recent visit! Tyler and Mr. Cook are both fantastic examples of our commitment to exceptional service, and hearing that you felt truly valued is the best compliment we could receive. Thank you for choosing Dick Smith Ford and for recognizing the hard work our team puts into every guest interaction. We look forward to seeing you again! Mandylee Peake -Customer Experience Manager

April 29, 2026

Always ensure our satisfaction after performing work on our cars and giving information for the future. More

by collinshome1914
Recommend Dealer
Yes
Employees Worked With
Mr. Giovanni Benneci
Report | Print
Apr 29, 2026 -

Dick Smith Ford of Columbia responded

Thank you for the wonderful feedback! We believe that our job isn't finished until you are 100% satisfied with the work performed. Providing 'future-focused' information is a key part of our mission to help our guests stay ahead of potential issues and keep their vehicles on the road longer. We appreciate your continued trust in our team! Mandylee Peake -Customer Experience Manager

April 29, 2026

I always have a pleasant experience with this dealership. Great communication, excellent customer service, and having multiple options in dropping off/having my vehicle delivered is very helpful during the w More

by KTENNIS142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat Davenport
Report | Print
Apr 29, 2026 -

Dick Smith Ford of Columbia responded

We truly appreciate your continued support! Hearing that you consistently receive great communication and excellent service is exactly what we strive for. We’re so glad that our vehicle delivery and drop-off options have made your life a little easier during the week. Thank you for being part of the Dick Smith Ford family and for recommending us to your friends and neighbors! Mandylee Peake -Customer Experience Manager

April 28, 2026

I had a 7 AM appointment and they got me in pretty quick. Giovanni kept me updated on how it was going. More

by DENNISONA65
Recommend Dealer
Yes
Employees Worked With
Giovanni
Report | Print
Apr 29, 2026 -

Dick Smith Ford of Columbia responded

Thank you for the great feedback! We know that 7 AM is an early start to the day, so we make it a priority to get our guests moving as quickly as possible. Giovanni is excellent at keeping everyone informed, and he’ll be so happy to hear he hit the mark for you. We’ll be sure to share your kind words with him! Mandylee Peake -Customer Experience Manager

April 28, 2026

Phillip Torres, great service. No I I I I I Iiiii I I I I More

by THOMAS.WISHART26
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Apr 29, 2026 -

Dick Smith Ford of Columbia responded

Thank you for the great feedback! We are so happy to hear you had a positive experience with us. Phillip is a valued member of our service team, and he’ll be thrilled to know he hit the mark for you. We’ll be sure to share your kind words with him! Mandylee Peake -Customer Experience Manager

April 28, 2026

Very professional and efficient. Offered valet pickup even though the service person i spoke to over the phone to set the appointment did not mention or offer the option to me. Overa More

by kbaker316
Recommend Dealer
Yes
Employees Worked With
John and tommie
Report | Print
Apr 29, 2026 -

Dick Smith Ford of Columbia responded

Thank you for the wonderful feedback! We are so pleased to hear that our team’s professionalism and the valet pickup service made your experience a positive one. Please accept our apologies that this wasn't offered during your initial call—we are always working to ensure our guests know all their convenience options from the start. We're just glad we could step in and make it happen for you. We look forward to seeing you again! Mandylee Peake -Customer Experience Manager

April 28, 2026

Excellent communication. Dynamic, ability to adjust scheduling for maximum flexibility. Premium service and ensuring relevant services are provided. More

by Richardhales5208
Recommend Dealer
Yes
Employees Worked With
Tyler in the Service Department
Report | Print
Apr 29, 2026 -

Dick Smith Ford of Columbia responded

We really appreciate you noticing our efforts! We know that life doesn't always go according to plan, so we make it a priority to stay dynamic and adaptable with our scheduling. It’s important to us that you receive exactly what you need—nothing more, nothing less. Thank you for trusting us with your business! Mandylee Peake -Customer Experience Manager

April 28, 2026

Exceptional customer service with the service department. Actively communicates updates, works closely to ensure the most optimal experience. More

by Richardhales5208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Service Department
Report | Print
Apr 29, 2026 -

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! Our service team prides itself on keeping our customers in the loop every step of the way. We believe that clear communication is the key to a stress-free experience, and we’re thrilled to hear that our efforts made a difference for you. We’ll be sure to share your feedback with the entire department! Mandylee Peake -Customer Experience Manager

April 28, 2026

Greeted upon arrival and recall was completed in a reasonable amount of time. Service advisor Matt was very nice and called me upon completion. Very satisfied. More

by davidcaughman90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Davenport
Report | Print
Apr 28, 2026 -

Dick Smith Ford of Columbia responded

Thank you for the kind words! We’re so glad we could get your recall taken care of quickly and get you back on the road. Matt is a valued member of our team, and we’ll be sure to pass along your compliments to him. We appreciate your business and look forward to seeing you next time! Mandylee Peake -Customer Experience Manager

April 28, 2026

THIS DEALER SHIP WILL GO ABOVE AND BEYOND TO MEET YOUR NEEDS, STAFF WERE VERY FREIENDLY AND COURTEOUS HARD WORK AND VERY DEDICATED TO GET U WHAT U ASK FOR NOT WHAT THEY WANT U TO HAVE I GIVE THE DEALER SH More

by Denise Patterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Cook, Alphonzo Broughton
Report | Print
Apr 28, 2026 -

Dick Smith Ford of Columbia responded

Wow, thank you so much for the glowing review! We are thrilled to hear that our team hit the mark for you. We take a lot of pride in listening to what our customers actually want rather than pushing our own agenda, so it’s wonderful to know that dedication shone through. We’ll be sure to share your kind words with the entire staff. Enjoy your new ride! Mandylee Peake -Customer Experience Manager

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