Dick Smith Ford of Columbia - Service Center

I took my car in to get a recall addressed. I was told over the phone that it would take about 2 hours. I planned for 3 hours. I had an appointment for 10:15 am. I stayed the entire time as I t I was told over the phone that it would take about 2 hours. I planned for 3 hours. I had an appointment for 10:15 am. I stayed the entire time as I told Seth I would. No one checked on me. No one said a word. After 4.5 hours, I was irritated. I asked to speak with Seth and no one could find him. After being taken all over the place, Seth walks back in with McDonald's. He fumbled around for about 10 minutes before he reaches someone about my car. He then tells me it'll be about 30-45 minutes. I go back in to wait. He walks in with his McDonald's bag, sees me, and walks back out to the service entrance. About 15 minutes later I'm told the car is done. Seth does not thank me. He does not apologize for the delay. He doesn't even make eye contact. I leave to go back to work. I stop to get lunch and the car doesn't want to start. I've NEVER had ANY issue with this car starting. I try it again and go to work. Over the next 2 days the hard start or no start or shaking starts happens about every other time. I went back to the service department on Saturday but no one was there. I'll be back on Monday. Unfortunately. I waited 5 hours (10:15- 3:15) on Thursday just for them to break my car. I was furious when I went back today and Ross was very nice to me - one good thing. More

I have never been treated so kind! I was traveling to the USC from Missouri For my daughter’s orientation, my car started acting up about 8 hours into our 14 hour trip. I was a nervo I was traveling to the USC from Missouri For my daughter’s orientation, my car started acting up about 8 hours into our 14 hour trip. I was a nervous wreck by the time I got to Columbia. When I called the dealership and spoke with Gio, he put my mind at ease. We got the car to the dealership. He helped me get location of a rental car. He walked me through every step of what needed to be done. The car was done so quick we got to come back to Missouri on time. I just cannot speak highly enough of your shop and Gio the person that helped me so much I have no words to express the kindness and the ease that he put me in. More

They still have my car after 3 weeks. Don't have any confidence that they know what they are doing. Totally unorganized. Don't have any confidence that they know what they are doing. Totally unorganized. More

Took my SUV in for a recall two days later my wrench light came on but light came on but More

Jonn long did all the work. l was pleased with the knowledge he had of the vehicle.he took his time to explain some of the fundamental working to me.I would go back.THANKS JOHN l was pleased with the knowledge he had of the vehicle.he took his time to explain some of the fundamental working to me.I would go back.THANKS JOHN More

The work was done in a very short time as usual car came out nice out nice More

I appreciate everything that they did to my truck the way they came together as a team to get the job done and complete it and deliver service bringing my truck back to my house outstanding great teamwork an they came together as a team to get the job done and complete it and deliver service bringing my truck back to my house outstanding great teamwork and I really appreciate it More

On time and professional. Would recommend this dealership to everyone. Hands down best one I’ve been to. Would recommend this dealership to everyone. Hands down best one I’ve been to. More

India Kozel provided outstanding service. This was a professional and smooth transaction. Very satisfied and will continue to service my vehicle at Dick Smith Ford at Columbia SC. Thank you. This was a professional and smooth transaction. Very satisfied and will continue to service my vehicle at Dick Smith Ford at Columbia SC. Thank you. More

Car was ready in a reasonable time, so far everything is good, satisfied with the visit. good, satisfied with the visit. More