Dick Smith Ford of Columbia - Service Center

Very efficient, very courteous! Listened to my questions and concerns! I was very impressed with the quality of the service! Listened to my questions and concerns! I was very impressed with the quality of the service! More

My service was great and performed within a day of drop off. Great communication from service advisor. off. Great communication from service advisor. More

Made an appointment for Monday. Was told Monday that an appointment was a reservation, not an appointment, and it could be 2-3 days before my car was even seen. Tell me that when I Was told Monday that an appointment was a reservation, not an appointment, and it could be 2-3 days before my car was even seen. Tell me that when I make an appointment and I’ll have no expectations. Don’t tell me hours after I leave my car there. When someone finally does get back to me about my car, I’m told that there is no issue. Despite the fact that I’ve driven Mustangs since the 1980s and I know what they are supposed to sound like. My car has a weird whistling noise at low RPM in 3rd gear. I was told by my service tech that “the tech was unable to replicate the sound” AND that “every Mustang sounds like that.” So which is it? My 2019 Bullitt, which has the same engine set-up, never made that sound. I assume I received the treatment I did because I didn’t buy the car there, and I wasn’t a priority. So no answers, several days without a car, and the noise persists. Guess I’ll take my business to a dealership that wants my business. Dick Smith Ford isn’t interested in it, and frankly I wouldn’t want someone who thinks every Mustang sounds like mine to work on my car. More

Very pleasant experience with the service team personnel and performance of my factory recommended vehicle maintenance and performance of my factory recommended vehicle maintenance More

Excellent job! Very professional! Courteous, timely! Would recommend them highly. Service was very thorough. Thanks Very professional! Courteous, timely! Would recommend them highly. Service was very thorough. Thanks More

Tech claimed to be 'unable to replicate my concern' despite the fact that it happens on every occasion that I drive the car. I've had 8 Mustangs with V8s, as recently as last year I traded a 2019 Bulli despite the fact that it happens on every occasion that I drive the car. I've had 8 Mustangs with V8s, as recently as last year I traded a 2019 Bullitt and have NEVER heard the noise my car makes. I was told, however, that every Mustang sounds the same which is a lie. More

Super busy most of the time. Service is generally good though the cars in the check in area need to be moved faster and more efficiently. Calls to inform you your car is ready is Service is generally good though the cars in the check in area need to be moved faster and more efficiently. Calls to inform you your car is ready is spotty although last time through I did get a call before the scheduled time for completion. Overall I would use this dealer again for service just would like the overall experience to be better More

The technician was on time and professional. They quickly took care of the recall issue. It was very convenient and easy! They quickly took care of the recall issue. It was very convenient and easy! More

This was honestly the best experience I’ve had with a ford dealership and being from Kansas getting stuck in SC they were very kind and helpful and it was reassuring to know my truck was getting taken ca ford dealership and being from Kansas getting stuck in SC they were very kind and helpful and it was reassuring to know my truck was getting taken care of as well as the personal family items I had in the bed More

Dick Smith went above and beyond. Had an awesome experience. Great customer service. Thank you Had an awesome experience. Great customer service. Thank you More