Dick Smith Hyundai of Greenville - Service Center

When I called to make the appointment, I asked the woman that I spoke with if the tire rotation was still on warranty and she replied “I don’t know “….. When I arrived for my appointment there was no tea or that I spoke with if the tire rotation was still on warranty and she replied “I don’t know “….. When I arrived for my appointment there was no tea or coffee stocked in the lobby.. and considering those are the only complimentary or paid snacks provided, that’s pretty disappointing … Go check the Toyota dealership’s snacks and learn from them… Then I was told that I needed an alignment IMMEDIATELY, except I know that my car is straight as an arrow & has minimal wear on my tires… Lastly, I was also told that I needed cabin & engine filters IMMEDIATELY, & pictures were sent on the text I received. I declined everything and had my husband look at the filters. It appears that the people that looked at my filters and saw leaves & debris that could have been removed by SIMPLY turning the filter over and giving a tap choose to stick it back in my car just as it was. I am just trying to give constructive criticism & hope you will take it as such. Thank you, Tina Davis More

Easy parking for maintenance. Quick processing for maintenance. Comfortable seating area while car received maintenance. Adequate time to complete maintenance. Quick exit proc Quick processing for maintenance. Comfortable seating area while car received maintenance. Adequate time to complete maintenance. Quick exit processing. More

The dealer got my car and got information from me. As I sat in the lounge watching TV a person called my name. The car was finished and when I started the car the radio was working again. Whatever the As I sat in the lounge watching TV a person called my name. The car was finished and when I started the car the radio was working again. Whatever they did it caused the radio to start operating again. More

Too expensive, beware of the upselling. Service rep was professional but I don't need to be pressured to service the vehicle. Service rep was professional but I don't need to be pressured to service the vehicle. More

Great service department, easy to work with and they keep you informed of their progress. Will use again. you informed of their progress. Will use again. More

The service person I had wasn’t very personable and acted like I was interrupting his morning when I walked up to the counter. When I had previous work done or a recall fixed, my car was always run through t like I was interrupting his morning when I walked up to the counter. When I had previous work done or a recall fixed, my car was always run through the car wash. Not this time and they even left the # sign on the floor board of my car. He pointed to where my car was parked and went on about his business. They used to bring it around for me . I’ve been in CS for 30+ years and I would never treat my customers like he did . I will not ever come back to this location again. More

Service was done in a timely manner. I did have a short wait to get my car because nobody knew it was ready, and the service writer assigned had gone on break. I did have a short wait to get my car because nobody knew it was ready, and the service writer assigned had gone on break. More

Super friendly service agents. Love the text alerts and video. Easy to get and out. Great experience! Love the text alerts and video. Easy to get and out. Great experience! More

Easy to schedule and quick appointment time for my scheduled maintenance and recall issue. Love it. scheduled maintenance and recall issue. Love it. More

Brittany was very accommodating, invaluable and responsive. Will return in the future as needed for the car responsive. Will return in the future as needed for the car More