Dick Smith Nissan of Columbia - Service Center

I had a wonderful experience thanks to Bri, the technician, and Karel, my service advisor. Karel was professional, attentive, and kept me informed every step of the way. Bri did an excellent job wi technician, and Karel, my service advisor. Karel was professional, attentive, and kept me informed every step of the way. Bri did an excellent job with the service on my vehicle. The entire process was smooth, efficient, and stress-free. I truly appreciate the friendly and knowledgeable staff. Highly recommend! More

Car was extremely clean when I picked it up fast service, friendly cashier, she was very professional. friendly cashier, she was very professional. More

Always prompt and courteous service Thorough explanations of issues Questions always answered as well as prompt recommendations explanations of issues Questions always answered as well as prompt recommendations More

A telescoping baton and a tactical knife were stolen from the vehicle while at the dealership. I called the dealership and told them what happened, and I received a "these things will happen" response. the vehicle while at the dealership. I called the dealership and told them what happened, and I received a "these things will happen" response. More

A car recall repair was scheduled without the confirmation that the part needed for the repair was in stock. It was not in stock. I spent the day without a vehicle, having to get rides( no courte confirmation that the part needed for the repair was in stock. It was not in stock. I spent the day without a vehicle, having to get rides( no courtesy car provided) to drop off the car and then pick it up after work. Please do not schedule an appointment unless you have the parts to fix the vehicle. More

Easy access. Waiting areas always clean. Plenty of seating. Plenty of materials about car accessories. Waiting areas always clean. Plenty of seating. Plenty of materials about car accessories. More

The technician was very friendly and professional. The car was ready when expected and there were any hassles to purchase anything beyond what I brought my vehicle in for. The car was ready when expected and there were any hassles to purchase anything beyond what I brought my vehicle in for. More

Issue with vehicle not resolved . Had to go somewhere else to get it checked out and still not driving my vehicle. Had to go somewhere else to get it checked out and still not driving my vehicle. More

I appreciated the update calls. Thank you for keeping me informed. I had several factoroby recalls that were dud, and all were take care of. Thank you for keeping me informed. I had several factoroby recalls that were dud, and all were take care of. More

Job well done. My advisor kept in informed of the status of my vehicle. That was great. I'm happy My advisor kept in informed of the status of my vehicle. That was great. I'm happy More