Dick Smith Nissan of St. Andrews

I went in for an oil change and tire rotation. I had an appointment for 7:30 am. I dropped my vehicle off and the service advisor confirmed my information and phone number to reach me once done. I I had an appointment for 7:30 am. I dropped my vehicle off and the service advisor confirmed my information and phone number to reach me once done. I've been taking my vehicle to them for 4 years and never once had an issue. The normally call me and communicate with an update on my car and give me an ETA once completed. This day however they really dropped the ball. They had my car for over 5 1/2 hours with no communication. I had to go up there and check myself on the status. Once I was up there the service advisor advised me that we are just now getting to it! I was shocked because I advised I received no communication or update in 5 1/2 hours for a oil change and tire rotation. They told me there were really busy today. This is not acceptable. This issue for me is not that they may have had other cars getting services ahead of me or if a mechanic or service person called out and they were short staffed. The issue is that they did not provide an update or communicated effectively to advise me of the status of the service I came in for. I wasn't a walk in and I booked my appointment properly online to avoid this very issue. The did try to rectify the situation by providing me a discount on my services that day. However I'm writing this review just like how I've written the good reviews in the past to advise them that in this instance. The communication was not good and needs to be improved and consistent to avoid this happening to other customers and costing business to them due to infective communication. More

Waited almost two hours for just an oil change and tire rotation. Other than that I got done what was requested. rotation. Other than that I got done what was requested. More

None applicable for right now. Thank you very much and have a very nice day. To God be the glory! Thank you very much and have a very nice day. To God be the glory! More

It took over 2 hours to get my oil changed. That wasn’t terrible, however; the lobby area was crowded and not accommodating for a crowd or very long wait time. My tech was very nice and ex That wasn’t terrible, however; the lobby area was crowded and not accommodating for a crowd or very long wait time. My tech was very nice and explained needed repairs well. More

Great customer service from making the appointment, following up with needed services and when the car would be ready, to washing it before I picked it up. following up with needed services and when the car would be ready, to washing it before I picked it up. More

David was extremely helpful in rescheduling my recall appointment and called me to let me know that the parts were in and when I showed up David made sure I was given immediate attention and that the pro appointment and called me to let me know that the parts were in and when I showed up David made sure I was given immediate attention and that the process was completed as promised More

We purchased a truck but neededmore features. They were able to get another truck from their inventory that met our needs we were very pleased that it fit within our original budget. They were able to get another truck from their inventory that met our needs we were very pleased that it fit within our original budget. More

As usual, it was a good service. Just needed the oil and filter changed on my Nissan Rogue. Just needed the oil and filter changed on my Nissan Rogue. More

I have been bringing my Pathfinder to this location for service since I bought it in 1999. The team has always taken great care of me and my vehicle. From the beginning it was understood my goal was and service since I bought it in 1999. The team has always taken great care of me and my vehicle. From the beginning it was understood my goal was and is to keep it on the road as long as possible with great care from Dick Smith. I cannot thank Dick Smith enough. Especially Dwayne Brown and his team. They make Dick Smith service what it is today and everyday. More

I had a warranty recall and a technology issue with my new Nissan, and they were able to fix it back to the way it was supposed to be. Thank you! new Nissan, and they were able to fix it back to the way it was supposed to be. Thank you! More