We submitted an inquiry for a test drive online. We went in the next day and the van was available for us to view and drive. Randy was very friendly and patient with us. We already knew we liked the features and just wanted to see how it drove. He didn't try to sell us on the test drive and talk the vehicle up, but just let us get used to it.
We left that night and came back two days later to find the van had been purchased. Randy found us a different van that was the same make and model, but just a year older. We ended up getting a much better deal on this and it fit us better. Even with credit issues, we were able to get a deal with them for 3% less than we were paying on our trade-in.
The thing that made us the most comfortable was that he was very patient with us. We had our 4 year old and 9 week old with us, so we needed a little extra time on occasion. When we needed some space, he would leave us and just stop by every now and then to see if we were ready to get back to business.
All in all, we were very pleased and I will definitely be returning Service, as well as the next time I am in the market for a vehicle.