Dick's Hillsboro Hyundai

My Hyundai Ioniq plug-in hybrid (PHEV) was towed to Dick's Hillsboro Hyundai for a 12V battery replacement in late March, after I had called Dick's to confirm the dealership was capable of servicing my Dick's Hillsboro Hyundai for a 12V battery replacement in late March, after I had called Dick's to confirm the dealership was capable of servicing my make and model. I twice asked, in writing, that specific diagnostics were performed due to known issues with the electrical system of the model of vehicle I have and any applicable service bulletin be checked before the repair was closed. I was told that the requested work was done and was billed for it. My vehicle was at the dealership for about ten days, in part because Dick's had difficulty sourcing a part, which I ultimately located and brought in myself. Notably, when I had to have this same repair repeated at a second Hyundai dealership because the necessary records were not provided, it was completed over a few hours and full documentation was provided to me to verify that it was done correctly by certified staff. Communication with the service department at Dick's was also challenging and often required my follow-up, even when calls were promised at a specific day/ time by staff. After my car had been in their service center for a week, I called to check status and was told that the advisor who had been handling the repair no longer worked there and had left minimal information about why my car was there. When I picked the vehicle up, the trunk was left in disarray: the battery terminal cover was unsecured on the far side of the trunk, bolts and the old battery were dropped into a crevice, and both the trunk and battery compartment panels were left open and out of place. I immediately reported these issues to the service manager and was told that everything would be put back together. The panels were back in place when the car was returned to me the second time, but days later another Hyundai dealership found the components beneath them still unsecured, documenting in writing that the metal battery hold-down bracket and battery terminal cover had been left unsecured next to high-voltage components, presenting a risk of electrical arc or fire. While reviewing the documentation that Dick's provided to me, I noticed that the battery test Dick's provided was run using an AGM setting, despite the 12V OEM battery in my Ioniq being a conventional (non-AGM) type. When I flagged this to the dealership as an issue and asked for copies of the diagnostic records and further information about the work I paid for, they declined. When I asked for confirmation that the technician who performed the work on my car was certified for hybrid vehicles, the dealership told me it considered the matter closed and declined to engage further. Dick's own website blog advises customers to ask "Are Your Technicians Hyundai-Certified?", says its service creates "an official, verifiable record of all maintenance and repairs," and describes its team as "Hyundai Master Certified." Hyundai's technician training catalog (publicly available on its careers website) states hybrid-vehicle work requires its "Specialist" level certification, while the staff training report Dick's service manager provided lists all of its staff as "Certified" (the level below Specialist). If you own a Hyundai PHEV, HEV or EV, I strongly recommend following Dick's published advice and obtain confirmation of technician certification and the availability of service records before authorizing work or considering the purchase of a CPO vehicle from this dealership. More

The entire service staff at Dick’s Hyundai are top notch. Robin the service manager is probably the most knowledgeable automobile person I have ever met. He went as far as contacting the factory to get the b Robin the service manager is probably the most knowledgeable automobile person I have ever met. He went as far as contacting the factory to get the best possible advice on how to solve my automated light system problem. You can go anywhere to get your Hyundai serviced, but if you demand the best, then Dick’s is the only place for you 😊👍🏻 More

A bit of a bait and switch going on with this dealership. My daughter found a car that she really liked, and that was within her budget. She was quoted a price but the salesman, who specifically told her tha My daughter found a car that she really liked, and that was within her budget. She was quoted a price but the salesman, who specifically told her that it would be the list price plus dmv fees, but no other fees. Today, when we called to make the purchase, after asking several times for a breakdown of total costs out the door, they added $995 to the sales price for “ Sealant and a diamond Ceramic Package” which was never discussed. When we said that we didn’t want this they said it was mandatory. If you buy a car from this dealership, make sure you get all of the fees in writing. We obviously aren’t buying a car from them. More

Worked with Roberto and was very happy that we did. Treated us as family and was very attentive to our needs. They went looking for the vehicle we wanted when it was not on the lot. Got it within one d Treated us as family and was very attentive to our needs. They went looking for the vehicle we wanted when it was not on the lot. Got it within one day. Highly recommend. More

Very happy with the sales person I spoke with. I bought a card another dealership and they didn't show me how to use the technology. I ended up coming to the Hillsboro dealership and they showed m I bought a card another dealership and they didn't show me how to use the technology. I ended up coming to the Hillsboro dealership and they showed me how to do everything I really appreciate it. I will only use them for service from now on. More

They understood what we were looking for, and went out of their way to make it work. Thank you their way to make it work. Thank you More

I don't know why they have internet buying option. I was very clear what I was trading and limited time,, they didn't listen to anything I told them then just wanted me to drive out without answering a sing very clear what I was trading and limited time,, they didn't listen to anything I told them then just wanted me to drive out without answering a single question. I am very annoyed. Looking for someone who does what they say. Is there such a car dealer left? More

Had an unpleasant experience the 1st time I went, but to miscommunication there was a fallout. However the manager made sure to make amends and personally called me to be sure. Which is very rare these days miscommunication there was a fallout. However the manager made sure to make amends and personally called me to be sure. Which is very rare these days given everybody's busy schedule. This felt very refreshing and cared for. The miscommunication was put aside, a perfect deal was struck keeping in mind of all my needs for a new car. The manager Chung, finance team as well as "Eros" the sales guy made sure to completely take care of the needs. Overall was a bliss experience in the end with an amazing deal, really appreciate the entire team's effort. Will definitely recommend this place and Eros to everyone who is looking for a new Hyundai. More

They were attentive and great to work with, especially Joey. I had a great time reviewing what was offered and helped my aunt pick out her new car. Joey. I had a great time reviewing what was offered and helped my aunt pick out her new car. More

Joey Soksoda was such a great guy and salesman. He made the entire car buying experience enjoyable! the entire car buying experience enjoyable! More