Dickson City Hyundai - Service Center

Talk about a headache of a car to own, and horrible service from the dealer. We bought the car in 2003 with 14,000 miles on it. It was an OK car for about a year, aside from horrible gas mileage for it service from the dealer. We bought the car in 2003 with 14,000 miles on it. It was an OK car for about a year, aside from horrible gas mileage for its class. The it developed a hesitation problem upon starting. We had it back and forth from the Hyundai dealer (Dickson City Hyundai near Scranton, PA - beware of them and any dealership owned by the Rosado Group), and they claimed they could find no problem....yet the problem continued. Finally, last year, it got to a point where the check engine light was coming on, and the trans put itself in fail-safe mode, locking into 2nd gear. Finally, they diagnosed the problem as a faulty sensor and connection in the trans, but since were were about THREE WEEKS past the warranty expiration (Hyundai's 10 year warranty is non-transferrable, used Hyundais get the remainder of 5 year/60,000 miles) they would not cover it. We even took the complaint to Hyundai's main offices, which fell on deaf ears, where we were told to write a letter, which I did, and received no response. They claimed that there is no proof that the current problem had anything to do with the previous hesitation problem. Well, lo and behold, the hesitation problem stopped after the fix. Well, about a month ago, the hesitation problem resurfaced, and then the check engine light started coming on again, and the trans would shift hard intermittently. I took it to a trans shop to have a fluid/filter change (the warranty is up, so i wasn't dealing with the inept Dickson City Hyundai service department and getting ripped off), and they informed me that there was a serious problem with the trans, as evidenced by large metal shards in an around the filter. I told them not to bother trying to fix the problem, since I am not dumping $1,200-$1,500 into a car thats probably only worth $3,000-$3,500 (on a 2001 with only 46,000 miles, holy low-resale-value, Batman!). We decided to ditch it.... I'll be happy just to be rid of it. More

this dealership has offred no help what so ever. My daughter and son in law purchased a tiburon 2005 and had a clutch failure in 11.000 miles 14 months. This put the car out of its 12/12 warranty. They daughter and son in law purchased a tiburon 2005 and had a clutch failure in 11.000 miles 14 months. This put the car out of its 12/12 warranty. They claimed to have asked the rep for assistence and he said no. They at first wanted $800 to repair the car. then called and said they found a bad flywheel and all will be covered until they went to pick up the car then the dealer wanted over $800. after calling hyundai of america to complain that if the dealer stated the flywheel was the failing part then any damage that occured as a result of that failure should also be covered.Chritina at hyundia customer service did not have an answer to this question and called the dealer. She talked to nick who told her that the flywheel would not be turned into warranty but be a goodwill gesture from the dealer.this was the reason the clutch parts would not be covered. After a few weeks i got a hold of the warranty print out from hyundai warranty and there was the flywheel covered.Icalled hyundai to explain this warranty fraudand was told they didi not have any mechanical knowledge.Ialso learned that the dealer also claimed 5.0 hrs of labor to the warranty to replace the flywheel. they also charged me $288 to replace the clutch. The clutch has to be removed to replace the flywheel therefore the dealer charged the warranty and me to perform the same job. This dealer is a complete froud they steal from hyundai and fromt there customers. If this letter means anything i would like a refund of the $588 dollars i was ripped off you can e-mail me at loan33@aol.com More