Diehl Chrysler Dodge Jeep RAM of Moon - Service Center

This is the second time that the service department lied to us. The first time we paid almost $200 for a new battery. When they gave us the car back, the check engine light was on. I asked them if they had to us. The first time we paid almost $200 for a new battery. When they gave us the car back, the check engine light was on. I asked them if they had reset the codes and they told us that there was something else wrong with the engine and to bring it back the next week. I took the car to another mechanic who said the check engine light was the result of removing all power from the vehicle and reset it. No further problems. When I confronted their service manager, I was told that the technician that changed my battery wasn't qualified to reset the computer, but they still charged me $80/hr labor for the guy! We then brought the car in a second time for brakes. They told me the brakes were totally shot and not to even drive off the lot. I asked why didn't they tell us they were worn when they rotated the tires just 1,000 miles ago. Their response was that the guy who did the work wasn't there anymore. They gave us a ridiculous price to do the work and I called another shop that would use NAPA parts and do the work less than half of what they quoted. You might want to but a car there, BUT DO NOT GET IT SERVICED THERE More

Difficulty getting repair of minor issue The problem Difficulty getting repair of minor issue The problem is that my running lights on my 2002 Ram 1500 will not come on. This is my only issue. However Difficulty getting repair of minor issue The problem is that my running lights on my 2002 Ram 1500 will not come on. This is my only issue. However, I am unable to pass state inspection due to this malfunction. The dealership I went to for service was Kelly in Moon Township,PA. After extensive personal research and their recommendations, I was informed that my truck needed a total integrated power control unit replacement. I was also told that this part is backordered for six months. The service manager told me that I could have the current unit rewired so that the lights would work by turning on my fog lights to enable me to pass inspection. Since it would be 6 months and I needed to use the vehicle, I agreed. They charged me $253 for the repair. I had not driven the vehicle at night until recently. When I turned on the lights as directed, the running lights still did not come on. When I called it get it fixed, I was put off for another week and a half. When I arrived at 8:00am, my name was listed as first on the service departments log for drop-offs that day, but I was told that they would not even get to it until after noon. They did not repair my vehicle the first time, yet were asking me to waste even more of my limited time for a repair that I was skeptical that they could even do in the first palce, and they were planning to charge me again although I had already paid for the job that was not completed properly the first time. I informed the service manager that I would be leaving, and asked about the backorder status for the part. He stated it would still be six months. I then asked for the part number so I could try to find the part sooner. He simply refused to supply it to me. This dealership is costly, both in time and money, has no regard for its customers and yet continues to call and mail me at my home to solicit for a new vehicle. While I am on the subject of Kelly's professional standards, I must share this as well. They are so in tune with their customers that I continue to receive cards and letters related another vehicle I drove while employed by Johnson & Johnson. In the correspondence I receive, the salutation addressed by the salesperson reads 'Dear Johnson'. Obviously not first in his class either. More