Diehl Chrysler Dodge Jeep Ram of Butler

Easiest vehicle purchase ever. Kris Smith made our first dealings with Diehl Auto the easiest vehicle purchase ever. I have never dealt with a car salesman so upfront with you. H Kris Smith made our first dealings with Diehl Auto the easiest vehicle purchase ever. I have never dealt with a car salesman so upfront with you. He asked what we were looking for, the amount we wanted to spend and got us there without all the back and forth. I would highly recommend Kris and Diehl Auto. More

Terrible I arrived at 11 am with 2018 dodge ram 2500 diesel. All lights flashing, windows, radio etc quit working. Said they had to check batteries and would I arrived at 11 am with 2018 dodge ram 2500 diesel. All lights flashing, windows, radio etc quit working. Said they had to check batteries and would have to fully charge them before they could check to see if it was alternator. (Why can advance check with out charging batteries) said it was going to take about 4 hours to charge batteries. In mean time they had no rental cars available. After an hour I said just give me 2 batteries I need to get on road since they are not covered by warranty, but if I buy 2 new batteries they are covered for 2 years, even though the batteries in my 2018 are not 2 years old. They charged me 400 for batteries and 125 to install. (Advance auto installs free)Then said it was alternator, which is covered under warranty. They couldn't take back the batteries because they hooked them up to my car. (Supposedly) While I sat there for 6-1/2 hrs I was never offered coffee, or anything else. I would never recommend this place to anyone!! More

Very comfortable experience Josh was not pushy at all. He made us feel very comfortable while searching for the truck that was right for us. He’s got us to a very comfortable pr Josh was not pushy at all. He made us feel very comfortable while searching for the truck that was right for us. He’s got us to a very comfortable price range and was patient while answering all of our questions. Thanks Josh! More

Finance & Trade go wrong I took my 2012 Chevrolet Camaro to the Butler dealership for trade. Found a 2015 GMC Sierra truck. I took it for a test drive & told Matt, the salesma I took my 2012 Chevrolet Camaro to the Butler dealership for trade. Found a 2015 GMC Sierra truck. I took it for a test drive & told Matt, the salesman that the truck shifted very rough. He said, “It’s a big truck, they shift hard. Well he said many other things that were very untrue. After signing my 2012 Chevrolet Camaro SS over for trade, I started on my drive back to my home, which was over an hour away. Anyway, I called Matt to notify him that I was on my way back, & I wanted to rescind the deal. There was something very, very, wrong with this trucks transmission, & it kept getting worse the longer I drove it. By the time I reached the dealership, I came back to explain something was very wrong with the truck that they sold to me & I wanted my camaro back. I would renegotiate upon their figuring out what was wrong. Matt said: “Too bad, it’s a done deal. We already have someone else looking to buy your car”. At this point, I panicked. I called the Butler police & explained what transpired. This was on 9/8-2018. After many heated discussions with several of the Diehl staff/family members. They refused to speak with me because they said I was slandering them. By telling the truth?! Anyhow, without a dependable vehicle I called a GMC certified dealer to assess this truck. Bad news, that truck still sits at the certified dealer for major transmission problems. I have been without a vehicle since 9/8/2018, & Diehl refuses to return my perfect 2012 Camaro that I traded. Any pending questions on further details on this story, feel free to contact me. Buyer BEWARE! More

Pleasantly surprised. This was our first experience with this dealership, probably one off the better experiences we've had. Matt was our salesman, very professional, frien This was our first experience with this dealership, probably one off the better experiences we've had. Matt was our salesman, very professional, friendly, and very helpful. Susan in the financial dept. was very professional and I appreciated not being pressured into an extended warranty like some other dealerships. Overall we would rate this one of our better car buying experiences. More

Poor management We have a 2015 Jeep Cherokee and the rear brakes needed replaced. We had the car sent to deihl and paid almost $500 for this to be done. We got the ca We have a 2015 Jeep Cherokee and the rear brakes needed replaced. We had the car sent to deihl and paid almost $500 for this to be done. We got the car back on a Thursday and by Sunday we lost brakes and went through a red light on RT 8. We had the car towed back to deihl and they said it would be another $1000 to fix it.. They said they could knock a little bit off and it would be a little over $900. They said it wasn't the brakes, that it was the brake booster.. that the brake booster had oil in it . Now I spoke to multiple mechanics elsewhere who said that oil in the brake booster is impossible.. so I wanted an explanation as to why when they replaced my brakes we lost our brakes and how oil could possibly get in the brake booster.. I spoke to Rich Grossman and all he could tell me was it was the brake booster.. Then he said that they could do 25% off and that would end up being a little over $1000, so more than what we were originally quoted over the phone. When I seemed to get upset for not getting answers he shrugged and smiled at me like oh well.. i had my mechanic go up and talk to one of the mechanics at deihl. He was very nice and explained and showed him exactly what the problem was. Apparently the brake booster in this jeep is placed in a strange spot making it possible to get oil in and lose brakes. Its impossible in most other cars but not in Jeeps.. The manager could not and would not explain or have anyone explain this. So he let me sit there upset and feeling like I was being ripped off. We spoke to Jeep corporation and they are paying for half the cost so we are stuck. I know most of the employees at deihl and they are some of the nicest people I've ever met. Its a shame the manager Rich Grossman is the manager of this place. I would NOT recommend this place to anyone for anything strictly because of the poor management. As the manager he should have taken the initiative to explain or have this explained considering I am a paying customer and this issue is a rare issue(per the deihl mechanic).. Instead he sat there shrugging and smiling like a big 'I don't know but what are you gonna do about it.' Great employees but very poor management.. I will never spend money at deihl again and will not recomend it to anyone. More

Plan to wait an absurd amount of time I purchased a vehicle there and received 3 free oil changes. They said it would be a hour each time which ridiculous but they are free. Had my last on I purchased a vehicle there and received 3 free oil changes. They said it would be a hour each time which ridiculous but they are free. Had my last one today, took a hour and a half. No one cared that I was unsatisfied. I was also told they wouldn't do the required work needed for my cars recall on a Saturday because they only do small services on Saturday yet multiple customers were having more extensive work done today which is Saturday. More

Worst Commercial Truck Service Department We purchased 2@ 2017 Ram Promaster 2500s from the butler dealership. First experience was motor replacement on one that took a month to replace a cra We purchased 2@ 2017 Ram Promaster 2500s from the butler dealership. First experience was motor replacement on one that took a month to replace a crate motor. Second is currently on going a internal transmission problem. The truck was towed to the Robinson location. After waiting for several weeks to get an appointment it has now been another three weeks and still have not had an update on to when the transmission will be replaced in the truck. This is the absolute worst service experience I have ever had. Note we have owned over forty trucks thru the years and have had them serviced at other Chrysler, Dodge dealerships without issue. We will never purchase another vehicle from this company. We are very sad to say the service department is lacking. On a brighter note the sales department was very good and time saving. More

Very informative Jay answered all my questions and was very helpful! I have nothing wrong to say about my experience at Diehl with Jays help. I will definitely put a g Jay answered all my questions and was very helpful! I have nothing wrong to say about my experience at Diehl with Jays help. I will definitely put a good word out. More

Horrible customer service! I had bought my Jeep Patriot one year ago (July 2016) from this dealership with 2,000 miles on it. Recently in June my check engine light came on so I I had bought my Jeep Patriot one year ago (July 2016) from this dealership with 2,000 miles on it. Recently in June my check engine light came on so I took it to the dealer. By the time I took it there the engine light was off they told me the problem had fixed itself and sent me on my way. The very same night the car jerked and the engine light was back on. We called the next day to tell them we're bringing it back in. The girl who answered the phone was very rude and told us there was no way they could see our car for 2 weeks. We told them we needed a rental (as our warranty gives us a rental for free) and that we were dropping the car off until they could see it. We get to the dealership and they had NO rentals available. We still dropped the car off and waited for a rental. We called later in the night to see if they had any and they told us one was available- note we had to call them to see they did not call us to inform us they had one. So we go and pick up this rental car which was dirty, the seatbelt was wrapped around the head rest so you could not even buckle up and parts of the car were broken in the inside. So a week passes and we didnt get one phone call to update us on the car. Which is ridiculous, I own a Lexus and anytime it needs services the Lexus dealership calls immediately to inform us what is wrong. We call the dealership and they let us know it's ready to be picked up we go pick it up and not even 10 miles down the road the same problem happens so we go back to the dealership and they finally give us a decent rental car. Another week goes by and again we had to call to see if it was ready. By this point the car had had its transmission replaced and the oil pan replaced and the computer system in the car replaced (this car is not even a year old yet). We pick it up and yet again not even 10 miles down the road the check engine light is back on. So back to the dealership we go at this point we sit down with all managers and they tell us they do not know what is wrong with the car. After we talk to the guy from services who is helping us and he tells us there had only been 5 cars in the entire country that they've seen with this problem and that they have one more thing to fix on our jeep and that it had worked all 5 other cars. A week and a half goes by and they actually called us for the first time to tell us the car was ready. We pick it up and actually made it home without the check engine light going on. We have the car for two weeks and there it goes again.. check engine light on. We call the dealership in advanced to make sure they have a rental car available and they tell us yes. We get to the dealership and everyone there told us no rentals were available. Finally someone over hears and realizes they had one set aside so we take the rental car home and it has a flat tire and the e brake is broken!!! (Still waiting to hear what is wrong with my car if they actually even know) you would think after selling me a faulty car they would be accommodating but of course not. I reccomend no one go to this dealership!!!! More