Diehl Honda of Massillon

Worst Customer Service - Every time I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOW I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOWEVER... I have owned a Honda for the past 14 years and have never purchased one from Waikem's. I have attempted to work with them, only to be ignored when I entered the dealership, or treated rudely when I was approached. I actually used them as an example for my 4 children on how NOT to treat people. Needless to say, my family walked out every time. We have driven 30 minutes to an hour out of our way to avoid working with Waikem's. I have however, had decent service in the service department (Bob was always extremely nice and helpful). However, I have not seen Bob the last couple times I've been there and Things are definitely different. The lady that approached me today basically just walked over to me and stared at me because she was trying to finish the food she just put in her mouth, then she asked if I was there for the "B125 service" (as if I know what that is), she did explain it to me. I let her know that I was actually there for a different problem. She advised me that there was a $99.99 diagnostic fee. I left without rescheduling, called another Honda dealership, and have an appointment in 2 days with a $52.99 diagnostic fee that goes toward my service. I will not be back to Waikem's no matter how desperate I am. I have given them too many chances over the past 14 years and nothing ever changes. I have heard similar complaints from friends and family and needless to say, they go elsewhere too. More

Great dealership, salesman, and overall experience Dustin was a knowledgeable, friendly, and easy to work with. 2nd car purchased here and will have more in the future! By far the best salesman I have Dustin was a knowledgeable, friendly, and easy to work with. 2nd car purchased here and will have more in the future! By far the best salesman I have dealt with out of all my vehicle purchases in the past! More

Excellent service Eric Biggie was our salesman and his professionalism and vehicle knowledge sold us on the fact that we were making our purchase at the best dealership Eric Biggie was our salesman and his professionalism and vehicle knowledge sold us on the fact that we were making our purchase at the best dealership. Eric's knowledge and presentation of the vehicle was impressive. I would definitely recommend this dealership and Eric for your next purchase. More

Great first time buyer experience! I am very glad I chose to go to Waikem to purchase my new vehicle. The experience was very pleasant and done in a timely manner. Duane was my sales as I am very glad I chose to go to Waikem to purchase my new vehicle. The experience was very pleasant and done in a timely manner. Duane was my sales associate and he surpassed all my expectations and answered all of my questions. I would recommend him to anyone looking for a vehicle. More

great experience Thanks to the team here at Waikem Honda! Great experience I will be back here again when I need a car! Thanks again! I highly recommend! Thanks to the team here at Waikem Honda! Great experience I will be back here again when I need a car! Thanks again! I highly recommend! More

Looking out for me! Our sales man Dustin Shahan did a great job of contacting us about some up and coming deals Honda had that saved me $30 a month and stayed in the same Our sales man Dustin Shahan did a great job of contacting us about some up and coming deals Honda had that saved me $30 a month and stayed in the same model car but brand New . This is our 6th Honda from Waikem ,and have always been treated great . Highly recommend Dustin and Waikem Honda. More

Easy to work with The dealership and salesman were easy to work with and made the experience enjoyable. I'd recommend this dealer to me friends who are looking for a Ho The dealership and salesman were easy to work with and made the experience enjoyable. I'd recommend this dealer to me friends who are looking for a Honda. More

Very good experience Duane Carnathan was knowledgable and efficient. He helped us when we had a difficult situation to work through. Would recommend Waikem to friends and Duane Carnathan was knowledgable and efficient. He helped us when we had a difficult situation to work through. Would recommend Waikem to friends and relatives. More

2014 Accord EX-L Certified I traded in a 2008 Pilot EX-L Navi for a certified 2014 Accord EX-L. Pat was great to deal with. No high pressure sales tactics. No games played. I traded in a 2008 Pilot EX-L Navi for a certified 2014 Accord EX-L. Pat was great to deal with. No high pressure sales tactics. No games played. A good negotiation experience where I think both sides got a fair deal. When I'm in the market again I'll definitely be considering Waikem Honda & Pat Digiacomo. More

Waikem Honda=your car shopping solution To those who are in the market for a new set of wheels, be sure to have Duane Carnathan hook you up and get you behind the wheel of your new Honda! He To those who are in the market for a new set of wheels, be sure to have Duane Carnathan hook you up and get you behind the wheel of your new Honda! He was an exceptional guy to work with, and he was great with handling all aspects of the purchase and making sure we (my Dad and I) left Waikem Honda with a smile on our faces. He flawlessly attended to every request and answered all our questions very well. Best of luck to Duane with customers in the future, and be sure to stop by Waikem Honda on your next car shopping trip! More