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Diehl Honda of Massillon
Massillon, OH
1,100 Reviews
Diehl Honda is a new and used car dealership located in Massillon, Ohio. We sell new Honda vehicles plus Certified preowned Hondas and used cars, used SUVs, used trucks and used vans.
Diehl Honda is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,100 reviews
April 20, 2024
Came in for servicr for new window seals. 4 of them I was quoted 680 and two hours. Decided to do only two. Was told it would be half the cost. Tried to charge me 580 after 4 hours. Got home 4 of them I was quoted 680 and two hours. Decided to do only two. Was told it would be half the cost. Tried to charge me 580 after 4 hours. Got home to find one window visor falling off and both door panels not snapped in app the way. More
by haddadx330
Verified Customer
April 19, 2024
Everyone seems kind and professional, refreshing when you have joined the ranks of senior citizens. Thank you so much for taking good care of my service needs and warranty. I was a salesperson for nearly 3 have joined the ranks of senior citizens. Thank you so much for taking good care of my service needs and warranty. I was a salesperson for nearly 30 years and appreciate the work you do. More
by davidwerstler
Employees Worked With
Unknown
April 18, 2024
My Service Adviser, Paul Windemuth, was very attentive and helpful, and kept me informed throughout the process. and helpful, and kept me informed throughout the process. More
by peacemkr
April 18, 2024
Thank you Jason and Alicia! No one does customer service better! Excellence is your specialty!!! No one does customer service better! Excellence is your specialty!!! More
by sjolinch
April 17, 2024
I went to Diehl when I was having car issues and needed another vehicle. They were actually having an event so they were SO busy but EVERYONE was so nice even though I was there without an appointment and another vehicle. They were actually having an event so they were SO busy but EVERYONE was so nice even though I was there without an appointment and made sure to help me. Duane had 3 other people he was assisting & myself & he still gave me the time I needed when we talked and was so knowledgeable. He was very patient and it felt like he wasn’t just a car salesman but felt like he truly cared! He ended up having to stay 2 hours past close so I can close on my vehicle & still was so nice to me the entire time & didn’t make me feel unwelcome. He moved everything over from my old car to the new one & still stayed to show me the key features of my car!! Was not rushed at all. I’m very thankful I chose this location & very happy with my Honda! More
by macie.daviduk
Employees Worked With
Duane
April 17, 2024
Good experience My only concern was that I drove my new car home prior to my insurance company being notified of my new car purchase...so basically uninsured. car home prior to my insurance company being notified of my new car purchase...so basically uninsured. More
by rorae59
Employees Worked With
Patrick D
April 15, 2024
Service advisor was very helpful and kept me in the loop throughout the entire process. throughout the entire process. More
by bwestfall0
Employees Worked With
April 15, 2024
I bought my first new car from Diehl. My salesperson, Jessica was great. I took it in for my first complimentary oil change, and it was an easy process. My salesperson, Jessica was great. I took it in for my first complimentary oil change, and it was an easy process. More
by stevohio
